Information Management Specialist. ECB, Frankfurt. Open until 4 November 2013

Information Management Specialist Reference 2013-206-EXT Function The position of Information Management Specialist as a member of the DARWIN team is located in the Information Management Services Division (IMS) of the European Central Bank’s Directorate General Secretariat. In particular, IMS has the following responsibilities: developing, maintaining and guiding the implementation of information management policies and procedures and providing records management services, including in the area of data protection; supporting the further development of Enterprise Content Management (ECM) and coordinating the selection of systems and tools for archives and library, and for collaboration, document and records management; managing the ECB’s central archives and library; providing related functional training, maintenance and support, for the ECB, the Eurosystem, the European System of Central Banks (ESCB), the European Systemic Risk Board (ESRB) and, in the future, the single supervisory mechanism (SSM). The main tasks allocated to this position contribute to the efficient and effective use of, and improvements to, the DARWIN solution, which is currently being used by 11,000 users and is planned to be deployed to the new banking supervision activity of the ECB (SSM). DARWIN (Documents And Records Web-based Information Network), which is based on the standard software package Open Text Content Server, aims to: provide ECB business areas, ESCB Committees, the ESRB and the Joint Supervisory Teams with solutions that enable them to manage and share the increasing amount of information and facilitate document-centric collaborative work; facilitate the implementation of information management policies and guidance; enable compliance with the legal framework within which the ECB operates. The successful applicant will be entrusted with the following main tasks: provision of information, advice, tools and functional support to ECB key users (including ESCB Committee and ESRB secretaries) and key contact persons in other organisations using DARWIN; provision of specialist functional support to Records Management Specialists, Librarians and Archivists in the ECB; resolution of functional issues/questions; day-to-day communication with and animation of user communities; design and configuration (using DARWIN functionality) of standard workflows, reports and customised web interfaces, etc.; participation in the collection, evaluation and prioritisation of functional improvements to DARWIN or to other information management solutions; analysis of requirements and process optimisations; design, implementation, testing and delivery of business change requests from business areas, projects or committees/collaboration groups; participation in the testing of maintenance releases and business continuity readiness for information management solutions, including collaboration with the Directorate General Information Systems; maintenance of toolkits and knowledge databases for users and the IS Service Desk; monitoring and reporting on application functional support activities; contributing to the selection, implementation and support of new information management solutions. Qualifications and experience Applicants must have the following knowledge and competencies: bachelor’s degree (ideally in IT, business administration, information management or related subjects); well-developed understanding of and experience in the configuration of ECM products, ideally the Open Text Content Server suite; knowledge and at least 3 years of experience of the concepts, principles and practice of document, records, archives and library management; at least 3 years of practical experience in functional support, including user training, release management and testing; experience in the implementation and functional support of ECM solutions; experience in business analysis and process optimisation. working knowledge of standard office applications (Word, Excel, PowerPoint); advanced command of English with proven drafting ability; working knowledge of at least one other official language of the EU. Competencies The successful candidate will have the following behavioural competencies: simplifies complex processes, resulting in increased speed and/or quality of output; uses simple/clear words/pictures to communicate information; delivers results and quality service to customers in a timely manner; works cooperatively with others to achieve common goals, aligning own interests with those of the team; ability to adapt to different situations and responsibilities, and new concepts, teams and working methods, and capability to alter own patterns of behaviour; shows commitment towards achieving organisational goals; handles both routine and non-routine tasks, showing a willingness to step outside normal work activities to meet changing demands; utilises rigorous logic and methods to solve difficult problems and to develop reusable solutions that require little maintenance effort; prioritises tasks and pays attention to detail, also under time pressure. Closing Date for Applications: 04.11.2013 Further Information Three-year fixed-term contract , with possible conversion to a contract of indefinite duration subject to individual performance and organisational needs How to apply Applications are to be made in English and submitted using our online application form. An "Applicants' Guide" can be downloaded from our recruitment pages. The recruitment process may include a pre-sceening exercise, a written exercise, a presentation and interviews. Further information on the ECB's conditions of employment for fixed-term positions can be found at http://www.ecb.europa.eu/ecb/jobs/html/index.en.html. Applications are accepted from nationals of Member States of the European Union. The requirements laid down in the vacancy notice must be met by the closing date for applications. To enable the Division to maintain its business continuity capability, the successful applicant will occasionally be expected to perform work during non-standard working hours and work at the ECB’s standby sites. To further enhance the diversity of its workforce, the ECB particularly encourages applications from female candidates. Further information about this position may be obtained from Edouard Ratheau, Principal Information Management Expert. This position has been allocated to salary band: E/F