Knowledge Management Officer, P-4. FAO, Rome. Open until 23 October 2020

 2002366

 

Knowledge Management Officer 

Job Posting

: 09/Oct/2020

Closure Date

: 23/Oct/2020, 11:59:00 PM

Organizational Unit: CJWC

Job Type

: Staff position

Type of Requisition: Professional Project

Grade Level: P-4

Primary Location

: Italy-Rome

Duration: Short-Term (11 months)

Post Number: TBD

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device       The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments _____________________________________________________________________________________________________________________

•  FAO is committed to achieving workforce diversity in terms of gender and nationality •  People with disabilities are  protected from any type of discrimination during any stage of employment, including the recruitment phase •  All applications will be treated with the strictest confidentiality

 

Organizational Setting

The Secretariat of the Joint FAO/WHO Codex Alimentarius Commission, which is the executive organ of the Joint FAO/WHO Food Standards Programme, is located in the Joint FAO/WHO Centre (CJW). The Secretariat is under the programmatic responsibility of the relevant Deputy Directors-General, Assistant Directors-General of FAO and WHO as well as the Chief Scientist of FAO, while administratively under the supervision of the FAO Deputy Director-General of Natural Resources and Sustainable Production.

The Secretariat is administered in accordance with the rules and regulations of FAO. It services the sessions of the Commission and its subsidiary bodies, and acts as liaison between the Commission and interested sectors of FAO and WHO as well as the World Trade Organization (WTO), other organizations of the United Nations, and other international governmental and non-governmental organizations concerned with the consumer protection, quality and trade aspects of food standards. 

The post is located in CJWC team and the work will be undertaken in close coordination with the Office of Communications (OCC) and the Information Technology Division (CSI).

Reporting Lines

The Knowledge and Information Management Officer reports to the Senior Food Standards Officer P-5 

Technical Focus

Coordination of knowledge and information management activities.

Key Results

Planning, coordination and delivery of knowledge and information management activities.

Key Functions

• Manages and coordinates the development and support of information management applications for high quality data capture, data processing, analysis and dissemination of information in support of FAO's work;

• Coordinates and supervises the work of the system developers in support of the sectors and programs specific areas of work, including the development and maintenance of the Form Management Tool (FMT) database and associated data entry platforms, both on-line and off-line;

• Engages with the Heads of Sector to determine specific information and data management requirements in order to direct the design, development and maintenance of appropriate infrastructure, systems and processes;

• Provides technical advice and support to the strategic planning and implementation of the Information and Communication Technology (ICT) and Information Management areas of work, including the procurement of appropriate infrastructure, contracted services, support personnel and other investments as required;

• Supports the preparation and organization of meetings, seminars, and workshops, attend coordination meetings and represent the FAO Office in knowledge and information management activities working groups;

• Performs other duties as required.

Specific Functions

• Leads the efforts on the digitalization of Codex in coordination with OCC/CSI

• Oversees the management of electronic and/or paper-based information and records for the Codex Secretariat; Identifies, designs, sets up, maintains the most appropriate records management systems; Catalogues, indexes and abstracts Codex materials;

• Manages, assesses and analyses data to provide management with relevant information to elaborate core strategies in the unit to ensure the efficient and effective access to and dissemination of Codex outputs; Ensures compliance with relevant legislation and regulations to preserve records; Ensure a complete historical repository of Codex audio-visual materials is maintained; Leads the implementation of a repository for Codex Terminology to be used by Codex officers and translators;

• Responsible for the provision of a policy framework to guide staff in records management, and provide training and advice to members/clients on use of electronic information services; Analyses and develops innovative, creative and strategic approaches to ensure the efficient and effective access to and dissemination of Codex outputs;

• Facilitates implementation of the Codex communication plan developed jointly with OCC and in collaboration with relevant units;

• Facilitates optimal implementation of Codex meetings, in particular virtual meetings, including participation of Codex Secretariat and host countries in Codex meetings and working groups; 

• Attend, on behalf of the Codex Secretariat, relevant FAO/WHO meetings and other bodies or organizations working in the field of food standards;

• Perform other related duties, as required.

_____________________________________________________________________________________________

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree in an area related to information and knowledge management, business administration or communications

• Seven years of relevant experience in information and knowledge management in international organizations   

• Working knowledge of English, French or Spanish and limited knowledge of one of the other two or Arabic, Chinese, Russian

Competencies

• Results Focus

• Teamwork

• Communication

• Building Effective Relationships

• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work, particularly in field positions is desirable

•Extent and relevant experience in knowledge and information management systems, communication

• Knowledge of a second official FAO language (Arabic, Chinese, French, Russian or Spanish) is desirable

  

FAO staff are expected to adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

 

GENERAL  INFORMATION

• All candidates should possess computer/word processing skills
• FAO reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description

 

CONDITIONS OF SERVICE

 

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link:  http://www.un.org/Depts/OHRM/salaries_allowances/salary.htm

FAO encourages a positive workplace culture to increase inclusivity and diversity within its workforce . FAO applies measures in which all staff members contribute equally and in full to the work and development of the Organization. This includes: 
• elements of family-friendly policies
• flexible working arrangements
• standards of conduct

 

 

 

 

 

 

HOW TO APPLY

 

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply and submit your application
• Your application will be screened based on the information provided on your online profile
• Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Only applications received through the FAO recruitment portal will be considered
• We encourage applicants to submit the application well before the deadline date

If you need help, or have queries, please contact: Careers@fao.org 

FAO IS A NON-SMOKING ENVIRONMENT

Administrative Services Assistant (Records management), G-4. IFAD, Rome. Open until 11 April 2017

Administrative Services Assistant (Records Management)

Vacancy Announcement Number	1517
Date of Issue	28/03/2017
Deadline for Applications	11/04/2017
Organizational Unit	Administration Services
Level	G-4
Duty Station	ROME
Duration of Assignment	2 years fixed term (renewable)

Organizational context

The International Fund for Agricultural Development (IFAD) is an international financial institution and a specialized United Nations agency dedicated to eradicating rural poverty and hunger. It does so by investing in rural people. IFAD finances programmes and projects that increase agricultural productivity and raise rural incomes, and  advocates at the local, national and international level for policies that contribute to rural transformation.
The Corporate Services Department (CSD) provides IFAD with human resources, administrative services, safety and security and information technology resources required to allow IFAD to meet its objectives of enabling rural people overcome poverty.
Within CSD, the Administrative Services Division (ADM) provides a series of critical user-oriented services including records management and archives to support the Organization core activities and facilitate day to day business operations in line with international accepted best practices.

Post's organizational accountability

Administrative Services Assistants are located in the Administrative Services Division (ADM) and typically work under the supervision of an Administrative Services Associate, Analyst or Specialist. Assistants at the G-4 level perform standardized work, categorized as process-oriented, requiring full knowledge and understanding of a body of formal rules, practices and procedures; the work may require on-the-job training in support work to specialized activities of the unit to which assigned. G-4 Administrative Services Assistants work with moderately complex systems, such as dedicated travel systems or standalone databases, or components of complex systems, such as PeopleSoft. This is the full working level for non-specialized administrative services support functions. Work involves a variety of transaction processing that requires the selection, interpretation and assembly of information and data for the execution of recurring patterns of work, based on knowledge of standard practice and requiring a choice of methods to use or courses of action to take. Assistants at this level are expected to resolve routine questions and problems, referring only the most complex to higher-level staff. It also requires thorough knowledge of the related work in own office and general knowledge of similar work in other offices.
Under the overall guidance of the Manager, Administrative Services and direct supervision of the Records Management Officer, the incumbent will work in the Records Management Team (RMT) which has the overall responsibility of effective and consistent management of IFAD records as well as the efficient processing of incoming, outgoing and internal correspondence.
In particular, the focus of this position is on the provision of activities related to handling of paper and electronic records according to established records management policy and procedures. This role requires accuracy and high level of discretion and confidentiality for the proper distribution, classification, appraisal and retrieval of records.
Working under general supervision for the completion of standard tasks, the G-4 Administrative Services Assistant participates in all phases of the work process; s/he may receive specialized training and learning opportunities in support of workforce planning and career development.

Key results expected / Major functional activities

1. Determine distribution of incoming electronic and paper correspondence in accordance with the Correspndence Routing Index (CRI) and accurately process sensitive and confidential correspondence.
2. Appraise records in accordance with Records Management Policy.
3. Digitize paper records and capture them in the electronic records management system (ERMS).
4. Profile records in accordance with established procedures to ensure search and retrieval.
5. Provide reference service to clients for records retrieval.
6. Ensure that records management equipment is regularly maintained and assistance is provided when needed.
7. Act as backup for mailroom services.
8. Perform any other duties as required.

Impact of Key results / Key performance indicators

Impact of the work of the G-4 Administrative Services Assistant typically ensures the cost-effective, timely and accurate completion of team support processes which further impact on the work of colleagues and staff in other units or entities beyond the team to which assigned. Assistants at this level are fully competent in assigned processes and provide quality technical and/or procedural work. Therefore end products/actions reflect on the team reputation.

Representation / Work relationships

Impact of the work of the G-4 Administrative Services Assistant typically ensures the cost-effective, timely and accurate completion of team support processes which further impact on the work of colleagues and staff in other units or entities beyond the team to which assigned. Assistants at this level are fully competent in assigned processes and provide quality technical and/or procedural work. Therefore end products/actions reflect on the team reputation.

Competencies

Organizational

• Strategic thinking and organizational development : Personal influence
• Demonstrating Leadership: Personal leadership and attitude to change
• Learning, sharing knowledge and innovating: Continuously seeks to learn, shares knowledge and innovates
• Focusing on clients: Focuses on clients
• Problem solving and decision making: Demonstrates sound problem solving and decision making ability
• Managing time, resources and information: Manages own time, information and resources effectively
• Team Work: Contributes effectively to the team
• Communicating and negotiating: Communicates effectively: creates understanding between self and others
• Building relationships and partnerships: Builds and maintains effective working relationships

Technical/Functional

• Training and experience using MS Word, Excel, PowerPoint and other IFAD software such as SharePoint..
• Knowledge of IFAD administrative policies and procedures.
• Organizational, planning and prioritizing skills and abilities.
• Ability to deal patiently and tactfully with visitors; ability to handle confidential information with discretion.
• Sense of initiative and good judgement.
• Ability to work effectively with people of different national and cultural background.
• Ability to work in a team environment to achieve common goals.

Minimum recruitment qualifications

Education:

• High school diploma is required.

Experience:

• At least three (3) years of progressively responsible experience in office support.
• Basic knowledge in records management/archives is required.

Language and other skills requirements:

• Excellent written and verbal communication skills in English.
• Knowledge of Arabic language (essential)
• Knowledge of French or Spanish language (desirable)

Other information

Applicants should note that IFAD staff members are international civil servants subject to the authority of the President of IFAD, and they may be assigned by him/her to any of the activities of IFAD, including field assignments and/or rotation within IFAD.

In the interest of making most cost effective use of funds and resources, we are only able to respond to applicants who are short-listed for interview. Candidates who do not receive any feedback within three months should consider their application unsuccessful

Shortlisted candidates will be required to take FAO English Language Test and obtain at least Level B and FAO Arabic Language test and obtain Level C unless mother-tongue.

Records Management Officer, P-2. IFAD, Rome. Open until 9 December 2013

Records Management Officer (1 position) Vacancy announcement number: 1199 Date of issue: 04/10/2013 Deadline for applications: 09/12/2013 Administrative Services Div. Organizational unit: Level: P-2 Duty Station Rome, Italy Duration of Assignment 2 years fixed-term Organizational Context IFAD is an International Financial Institution and a Specialized Agency of the United Nations whose mission is to enable poor rural people to overcome poverty. IFAD's headquarters is in Rome, Italy, and its staff work with poor rural people, their governments, communities and organizations in more than 90 countries to develop and finance programmes and projects aimed at increasing rural productivity and incomes. Division Context The Records Management Team (RMT) is part of the Administrative Services Division and it is the focal point for IFAD's records management, including reception, capture, classification, digitization, profiling, custody, retention, preservation, dematerialization and disposal of records. The RMT has the corporate responsibility of managing and preserving the institutional memory of the Fund. Records are necessary to document IFAD activities and to serve as authoritative sources of evidence and information. They must be complete, accurate, authentic, integer, reliable and accessible. Purpose of Position Under the direct supervision of the Section Manager, the Records Management Officer ensures that records are managed in the most effective manner, in line with international standards and in support of programmes and projects developed at corporate level. He/she is also a facilitator of cooperation with all departments in IFAD HQ and in ICOs, for the implementation of the Electronic Records Management System (ERMS). Duties and Responsibilities 1. Contributes to the management of the Section by developing and implementing the work program of the team; 2. Supervises the daily work of the RMT, ensuring that team members' objectives are developed and achieved in support of divisional management results; 3. Administers the Electronic Records Management System (ERMS) to ensure its functionality and accessibility for clients; 4. Advises DRMT staff on the use of best practices and applications of international standards, monitors accuracy and consistency in the description of institutional records; 5. Prepares and presents Records Management and Archives training programmes for IFAD staff, both at HQ and ICOs; 6. Drafts and revises Manual Sections, user instructions and technical guidelines for input storage access and retrieval of official records both active and archived; 7. Guides the development and implementation of ICT tools in line with business requirements and quality management including the setting and improvement of work standards, processes and procedures; 8. Collaborates with ICT to ensure integration of other corporate systems with ERMS; 9. Oversees services rendered by external suppliers for records and archives (e.g. disposal and shredding, equipment maintenance, provision of non-stock material for archival use); 10. Makes sure that vital records necessary for business continuity are identified and preserved; 11. Recommends, implements and manages reformatting, refreshing and migration projects to ensure the long-term preservation of archival material in accordance with International Standards Organization; 12. Liaises with other UN and IFI Document Centres and Archives to facilitate exchanges, network activities and resource sharing; act as focal point for cooperative programmes. 13. Performs other related duties. Qualifications and skills required Education and Experience •First Level University degree (or equivalent), preferably in archives/records management; or information management, business administration, political science, international relations, history or similar field. •Professional qualification in archives, records management, information management, or library science information management and classification is an asset. •Minimum of three years professional experience in the field of archives/records or information management, preferably within an international organization. •Knowledge and experience in the management of electronic record-keeping and archival systems is required; familiarity with international metadata standards and the management of multi-media records are advantages. •Practical experience in the implementation and use of an ERMS. Tech/Functional Competencies •Analytical skills: Analytical ability and thorough understanding of records management best practices and international standards; •Team-worker: Capable to coordinate team work and establish and maintain effective working relations with people of different national and cultural backgrounds; •Planner and Organizer: Ability to prioritize activities and work under pressure with tight deadlines Languages and other skills Excellent written and oral skills in English required, including the ability to set out a coherent argument in presentations and group interactions. Working knowledge of French, Arabic or Spanish is an asset. Other information Applicants should note that IFAD staff members are international civil servants subject to the authority of the President of IFAD, and they may be assigned by him/her to any of the activities of IFAD, including field assignments and/or rotation within IFAD. IFAD is committed to achieving diversity and is seeking a balanced workforce from IFAD's Member States. Women are, in particular, encouraged to apply. IFAD reserves the right to appoint a candidate at the appropriate grade commensurate with experience and knowledge. Interested candidates are requested to apply by completing IFAD's Personal History Form (PHF) in English. A separate CV may be attached if you so desire, only as a supplement and NOT a substitute to the PHF. The application should be made through the online system only. PLEASE READ CAREFULLY the instructions in 'How to Apply' before you start. In the interest of making most cost effective use of funds and resources, we are only able to respond to applicants who are short-listed for interview. Candidates who do not receive any feedback within three months should consider their application unsuccessful. Candidates will be required to take a written test and may be asked to deliver a presentation as well as participate in interviews. Please note that this vacancy was initially advertised internally in IFAD and has now been opened to external candidates. Internal candidates who had applied to the internal vacancy do not need to re-apply, their applications will be considered automatically.

Records Management Officer, P-2. IFAD, Rome. Open until 27 May 2011

Record Management Officer (1 position)
Vacancy announcement number:
1012
Date of issue: 05/13/2011
Deadline for applications:
05/27/2011

Administration Services Div.

Organizational unit:

Level:
P-2

ROME

Duty Station (details)
Rome
Duration of Assignment
1-year fixed term
(possibility of renewal is subject to availability of funds)
Organizational Context
IFAD is an International Financial Institution and a Specialized Agency of the United Nations whose mission is to enable poor rural people to overcome poverty. IFAD’s headquarters is in Rome, Italy, and its staff work with poor rural people, their governments, communities and organizations in more than 80 countries to develop and finance programmes and projects aimed at increasing rural productivity and incomes.
Division Context
The Records Management and Archives Unit is responsible for the management of IFAD official records, capable of supporting IFAD business functions and activities.

The mandate of the Digital Records Management Team (DRMT) - is the effective and consistent management of IFAD records as well as the efficient processing of incoming, outgoing and internal correspondence. Digital preservation will gradually replace manual filing through the progressive dematerialization of paper records. Vital records will continue to be maintained also in paper form in the archives.
Duties and Responsibilities
JOB STATEMENT

The Records Management Officer ensures that records are managed in the most effective manner, in line with quality management standards and with programmes and projects developed at corporate level. He/she is a specialist in Records Management issues and advises the Administrative Officer on programmatic issues. He/she is also a facilitator of cooperation with all departments in IFAD HQ and in ICOs, for the implementation of the Electronic Records Management System (ERMS).

JOB SUMMARY

Under the direct supervision of the Administrative Officer, the Records Management Officer provides specialist advice throughout IFAD in making full use of efficiency gains that can be won through the services provided. He/she supervises and trains staff and coordinates the Unit day-to-day operational activities. In particular, he/she performs the following duties:

1. Contributes to the management of the Section by planning and managing the work of the team;

2. Administers the Electronic Records Management System (ERMS) ensuring that basic tools for records indexing and routing are constantly updated and consistent with MoReq2 Specifications.;

3. Advises DRMT staff on the use of best practices and applications of international standards, monitors accuracy and consistency in the description of institutional records;

4. Prepares and presents Records Management and Archives training programmes for IFAD staff, both at HQ and ICOs;

5. Drafts and revises Manual Sections, user instructions and technical guidelines for input storage access and retrieval of official records both active and archived;

6. Guides the development and implementation of ICT tools in line with business requirements and quality management including the setting and improvement of work standards, processes and procedures;

7. Collaborates with ICT to ensure integration of other corporate systems with ERMS;

8. Oversees services rendered by external suppliers for records and archives (e.g. disposal and shredding, equipment maintenance, provision of non-stock material for archival use);

9. Makes sure that vital records necessary for business continuity are identified and preserved;

10. Recommends, implements and manages reformatting, refreshing and migration projects to ensure the long-term preservation of archival material in accordance with International Standards Organization (ISO) and Association for Information and Image Management (AIIM) guidelines;

11. Oversees that corporate records are flagged in accordance to the disclosure policy in force;

12. Oversees and coordinates periodical or ad-hoc records surveys held either in HQ and/or ICOs;

13. Liaises with other UN and IFI Document Centres and Archives to facilitate exchanges, network activities and resource sharing; act as focal point for cooperative programmes.

14. In the absence of the Administrative Officer, substitutes for him in the performance of daily administrative matters;

15. Performs other related duties.
Education and Experience
• First Level University degree (or equivalent) in archives/records management preferred; or information management, business administration, political science, international relations, history or similar field.
• Professional qualification in archives, records management, information management, or library science information management and classification is an asset.
• Minimum of three years increasingly responsible professional experience in the field of archives/records or information management, preferably within an international organization.
• Knowledge and experience in the management of electronic record-keeping and archival systems is required; familiarity with international metadata standards and the management of multi-media records are advantages.
• Practical experience in the implementation and use of ERMS.
Tech/Functional Competencies
Analytical skills: you have analytical ability and thorough understanding of records management best practices and international standards;
Team-worker: you are capable to coordinate team work and you are able to establish and maintain effective working relations with people of different national and cultural backgrounds;
Planner and Organizer: you are able to prioritize activities and work under pressure with tight deadlines
Communication
• Excellent written and verbal communication skills in English, including the ability to set out a coherent argument in presentations and group interactions;
• Working knowledge of another official language (Arabic, French or Spanish) is an advantage.
Other Information
Applicants should note that IFAD staff members are international civil servants subject to the authority of the President of IFAD, and they may be assigned by him/her to any of the activities of IFAD, including field assignments and/or rotation within IFAD.
IFAD reserves the right to appoint a candidate at the appropriate grade commensurate with experience and knowledge.
Interested candidates are requested to apply through IFAD's online system by completing IFAD’s Personal History Form (PHF) in English. A separate CV may be attached if you so desire, only as a supplement and not a substitute to the PHF.

In the interest of making most cost effective use of funds and resources, we are only able to respond to applicants who are short-listed for interview. Candidates who do not receive any feedback within three months should consider their application unsuccessful.
Candidates may be required to take a written test and to deliver a presentation as well as participate in interviews.

Documentation and Information Management Officer, P-2. IFAD, Rome. Open until 12 April 2011

Documentation and Information Management Officer (1 position)
Vacancy announcement number:
1003
Date of issue: 03/28/2011
Deadline for applications:
04/12/2011

Front Office Programme Mgmt

Organizational unit:

Level:
P-2

ROME

Duty Station (details)
Rome

Duration of Assignment
2-year fixed term

Organizational Context
IFAD is an International Financial Institution and a Specialized Agency of the United Nations whose mission is to enable poor rural people to overcome poverty. IFAD’s headquarters is in Rome, Italy, and its staff work with poor rural people, their governments, communities and organizations in more than 80 countries to develop and finance programmes and projects aimed at increasing rural productivity and incomes.

Division Context
The Programme Management Department (PMD) is responsible for the overall lending programme of the Fund and is composed of five regional divisions, the Operational Policy and Technical Advisory Division and the Environment and Climate Division. Coordinating information management is a priority for the department in order to improve efficiency and knowledge sharing for better design and implementation. As such, IFAD recognises that effective storage and retrieval of documents is a necessary ingredient to develop and disseminate knowledge products. PMD has successfully introduced the Project Life File (PLF) - key documents associated with all phases of the project life cycle - as the vehicle for accessing project related documents and developing knowledge. Experience with development of the PLF underscored the need for a consistent department-wide approach to information management and related support.

Duties and Responsibilities
Under the general supervision of the Operational Systems Advisor and collaborating with the regional Knowledge Management or Communications Officers in PMD, the incumbent will be responsible for providing support to PMD divisions in managing information, in particular managing document libraries, to facilitate knowledge sharing and collaboration.

Knowledge Management:
1. Facilitate the aggregation and retrieval of thematic materials maintained in the respective divisional work spaces, ensuring that these are available to all business users
2. Strengthen knowledge sharing across documents and information systems and provide input towards integration to facilitate exchange of information across systems
3. Provide support to regional KM Officers in carrying out knowledge management activities as required; including providing support to the design and enhancement of the regional and country work spaces
4. Strengthen and maintain links between divisional and departmental work spaces as well as to other external knowledge resources and networks; collaborating with the KM Officers in leveraging content for queries and improved retrieval of operations documents in the repository
5. Build customized views to increase the speed and efficiency of document retrieval and sharing across the department

Information Management:
6. Coordinate the set up and maintenance of the divisional and regional workspaces to introduce department-wide standards for information management to ensure consistency
7. Collaborate with Divisions in defining and enhancing workflows and standard practices for document management including developing proposals for using information management systems more effectively
8. Research and recommend standards for documentation to be used within the department to ensure a common approach across all workspaces in the repository, including producing reports and flagging inconsistencies within the divisional workspaces
9. Develop strategies for sensitizing potential users outside PMD as well as support initiatives to define and implement changes required to adopt more efficient document management practices within PMD
10. Provide “end-user” support in troubleshooting information management issues - including quality enhancement - that do not require software development.
11. Liaise with IFAD’s Communication Division with regard to electronic accessibility of documents for disclosure.

Capacity Building:
12. Improve system usability for Country Offices by providing training on the system and by introducing standard document management practices to be adopted by the department; including preparing training materials as needed
13. Promote the development of skills in the use of document and information management tools across PMD through proactive coaching; conduct briefings, in particular for new staff members
14. Coordinate the use of the Documents Management System (DMS) in PMD providing end user and business support to PMD Divisions
15. Provide periodic training for PMD Divisions and focal points on DMS features of interest
16. Assist PMD Divisions in developing and administering document collaboration workspaces and ensuring required access

Education and Experience
• University degree in Information Systems or related field.
• Advanced knowledge of Microsoft Office productivity tools (Microsoft Professional certification, an advantage).
• Master’s degree or equivalent an asset.
• Minimum of three years of experience in customizing and maintaining workspaces, webparts, document libraries, customized views in MOSS, with at least two years of international experience.

Tech/Functional Competencies
Results-oriented Performer: you have the ability to produce high quality output and analyse and think creatively
Planner and Organizer: you are able to plan/organize and achieve rapid solutions.
Developed professionalism.
Team Worker: you have strong interpersonal skills and ability to deal with staff members from diverse cultures and backgrounds; you also have the ability to work in and build successful teams
Client orientated partner: you have a developed sense of service provision
Innovator and facilitator of change
Model of integrity, trustworthy and confident: you have high ethical standards.
Communication
• Excellent written and verbal communication skills in English; including the ability to set out a coherent argument in presentations and group interactions.
• Knowledge of another IFAD official language (Arabic, French or Spanish) useful.
Other Information

Applicants should note that IFAD staff members are international civil servants subject to the authority of the President of IFAD, and they may be assigned by him/her to any of the activities of IFAD, including field assignments and/or rotation within IFAD.
IFAD reserves the right to appoint a candidate at the appropriate grade commensurate with experience and knowledge.
Interested candidates are requested to apply by completing IFAD’s Personal History Form (PHF) in English. A separate CV may be attached if you so desire, only as a supplement and not a substitute to the PHF. The application should be made through the online system only.
In the interest of making most cost effective use of funds and resources, we are only able to respond to applicants who are short-listed for interview. Candidates who do not receive any feedback within three months should consider their application unsuccessful.
Candidates may be required to take a written test and to deliver a presentation as well as participate in interviews.