Wednesday, April 22, 2015

Intranet Content Management Officer, P-3. UNCTAD, Geneva. Open until 17 May 2015

United Nations Conference on Trade and Development
17 April 2015-17 May 2015

United Nations Core Values: Integrity, Professionalism, Respect for Diversity


Special Notice
• This post is financed for one year from the extra-budgetary funds. Extension of Appointment will be subject to the availability of the funds.
• Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers In accordance with established rules and procedures.
Org. Setting and Reporting
This position is located in the Resources Management Service (RMS) of the United Nations Conference on Trade and Development (UNCTAD).
Under the supervision of the Chief, Resources Management Service and in close coordination with the Chief, Communication, Information and Outreach and the Chief, Information Technology Support Service, the Intranet Content Management Officer will be responsible for the following duties:

• Undertakes continuous studies and analysis of UNCTAD's intranet content and internal communication needs, together with relevant stakeholders, solicits relevant content inputs and/or generates material directly when appropriate;
• Liaises with relevant UNCTAD staff to assist and encourage content provision and the uploading of information to the Intranet and to ensure content on the intranet is current, pertinent and meets business and information needs. Provides support and coordination to web content editors and owners;
• Follows through on the finalization of content for publishing, including ensuring that content meets guidelines, style and tone and other relevant governance or related elements;
• Is responsible for UNCTAD content strategy and content management approaches; including staying abreast of best practices and prevailing developments in web technologies, standards and requirements with a view on applying these to promote continuous improvement of UNCTAD approaches. Makes relevant policy and guidelines recommendations to UNCTAD's management for adoption. Develops procedures, policies and other strategic documents, detailed system and other functional specifications and standards from a content management perspective;
• Evaluates the usability of the UNCTAD intranet, including analysing content, usage trends and statistics, undertaking usability reviews and identifies issues and suggests possible improvements to build the intranet into a more effective knowledge management and internal communication tool;
• Keeps abreast on SharePoint best practices prevailing developments and standards, including needs and business process analysis; organization and maintenance of UNCTAD intranet information; content management policies and procedures, with an emphasis on technological applications and with a view to including relevant elements into UNCTAD activities and training materials;
• Provides operational support to intranet and internet content authors and other relevant staff, including on related tools for communication and outreach; provides inputs for training materials and user manuals; trains staff as required;
• Ensures business needs and user needs are met in terms of internal communication, publishing & collaboration tools, and enterprise social networks;
• Participates in UNCTAD's web on-going operations and improvement projects (intranet and internet), particularly by contributing to feasibility studies and analysis tasks, including stakeholder analysis, user profile analysis, information structure analysis, and contextual inquiry, systems analysis, design, development and implementation and in the evaluation and testing of UNCTAD's web sites application improvements and new systems; participates in developing client outreach strategies and in their implementation;
• Manages information and knowledge resources to ensure they are kept up to date;
• Coordinates the development and delivery of information projects within the UNCTAD intranet publishing site and other sites;
• Liaises with SharePoint development staff and key stakeholders in relation to intranet/internet matters;
• Performs other related duties, as required.
Knowledge of web-based content management principles and best practices, knowledge of SharePoint 2013. Ability to conduct research and provide recommendations on web content management trends. Ability to demonstrate conceptual, analytical and evaluative skills and conduct independent research and analysis, identifying and assessing issues, formulating options and making conclusions and recommendations.

Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
Advanced university degree (Master’s degree or equivalent) in information science, information systems, social science, communications or related field. A first-level university degree in combination with at least two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
A minimum of five years of progressively responsible experience in intranet and web content management or related area, of which at least three years in an international organization. Experience with intranet content development is required.
Fluency in English (both oral and written) is required. Knowledge of French is desirable. Knowledge of another UN official language is an advantage.
Assessment Method
Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.
United Nations Considerations
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of inspira account-holder homepage.

Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.
No Fee

Dispute Settlement Registrar Assistant. WTO, Geneva. Open until 30 April 2015

Vacancy Notice No.: EXT/T/15-05

Title: Dispute Settlement (DS) Registrar Assistant

Grade: 3

Contract Type: Temporary appointment
Issued On: 14 April 2015 

Application Deadline (CET): 30 April 2015

Division: Legal Affairs

Duration: Six months

The WTO is looking for a temporary Dispute Settlement (DS) Registrar Assistant in the Legal Affairs Division.

General Functions

Under the guidance of the Dispute Settlement (DS) Registrar, the incumbent may be asked to undertake some of the following tasks in the DS Registry:

1. Review archived dispute files (both paper and electronic copies) to ensure they are in line with the standards set by the WTO Archive Unit. This task may include reviewing the content of dispute record boxes (submissions, exhibits and annexes), and saving specific files in the Records Management Application (RMA).

2. Fulfil various basic functions for the Digital Dispute Settlement Registry software application (DDSR), including: a) updating the inactive disputes docket sheets to make them conform to the DDSR standards; b) formatting DDSR technical assistance material (slides, mock cases, etc.); c) creating new accounts; and d) assisting in the launch of the DDSR pilot project.

3. Maintain filing systems; file and retrieve correspondence and documents in established filing systems; help prepare official records for appeal; and retrieve and send official records to archives using the RMA.

4. Process dispute settlement communications from delegations. The task will include organizing files, processing incoming correspondence, sending physical and electronic documents to dispute settlement panelists, keeping DS Registry records (including docket sheets).


Completion of secondary education. Clerical and/or document management training or experience.

Specific post-secondary training in clerical and/or document management skills or paralegal, legal secretary or other specialized legal studies would be an asset.
Knowledge and skills:

Good knowledge of standard WTO software applications (Microsoft Word, Excel, and Outlook).

Ability to work as a member of a team; to work harmoniously with Secretariat Staff in a multi-cultural environment; and to work efficiently and independently.

Knowledge of the WTO in general and WTO dispute settlement procedures in particular would be an asset.
Work Experience:

2 to 3 years' relevant experience in office administration and record keeping, including filing, in a legal setting, in the private or public sector, or in an international organization.

Excellent speaking and reading skills in English. Spanish would be an asset.
Additional Information:

Only applications from nationals of WTO Members will be accepted.



Online applications are strongly encouraged to enable WTO to store your profile in a permanent database.

Please visit WTO's E-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the
closing date - Central European Time (CET) - stated in the vacancy announcement.

Intern, Records Management Unit. OSCE, Vienna. Open until 30 April 2015

Job Title Intern, Records Management Unit, OSG
Organization Name OSCE Secretariat
Location Vienna
Closing Date of application 30-04-2015
No. of Posts 1
Duration of internship: 3 months starting June 1, 2015 until August 28, 2015
The Records Management Unit (RMU) is a part of the Office of the Secretary General and is responsible for developing, implementing and overseeing the records management framework and programme within the OSCE. It ensures the capture, distribution, storage and management of records in accordance with accepted standards and best practices. Its scope of work includes registration and distribution of official correspondence, providing guidance on handling paper and electronic records, facilitating transfers of semi-active and inactive records, overseeing authorized destruction of records, and developing and implementing organization-wide records management tools and resources.
Tasks and Responsibilities
RMU is looking for an internship candidate who will work with all members of the team and will be tasked with the duties outlined below:
  • Providing support for records registration;
  • Assisting with backlog projects such as compiling inventories, weeding and digitizing records (digitizing includes document preparation, scanning, performing quality control and assigning metadata);
  • Assisting with file transfers as required;
  • Assisting with records-related events including planning, publicity, obtaining supplies, setting up and cleaning up;
  • Assisting with records projects including performing research and developing documentation such as policies and procedures and user guides;
  • Performing other records-related tasks as required.
Necessary Qualifications
  • Applicants should be under the age of 30 and from an OSCE participating State;
  • Students in the final year of higher education (university or other accredited institution) at graduate or postgraduate level, i.e. within two years of graduation, or recent graduates or postgraduates, with a background in Archival Science, Records Management or Information Management;
  • Working experience with Electronic Document and Records Management Systems (such as OpenText CS);
  • Advanced computer skills;
  • Strong analytical, research and drafting skills;
  • Good organizational skills with ability to process and synthesize information quickly and efficiently;
  • Detail-oriented;
  • Professional fluency in English with excellent communication skills; knowledge of other OSCE working languages is an asset;
  • Ability to establish and maintain effective working relations with people from different national and cultural backgrounds, whilst maintaining impartiality and objectivity.
Remuneration Package
The OSCE is not in a position to pay any remuneration or cover any expenses incurred by the intern during his/her stay in Vienna nor reimburse travel expenses.
The internship lasts three (3) months and does not constitute a commitment to future employment with the OSCE.
The selected intern will participate in the group health insurance scheme at his/her own expense but the OSCE will cover life and disability insurance.
How To Apply
If you meet the above requirements and wish to apply for this internship opportunity, please use the OSCE's online application link found under Please mention your availability dates in the cover letter.
Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please see
The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, or offer an internship with modified terms of reference or a different duration.
The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply to become a part of the Organization.
Please be aware that the OSCE does not request payment at any stage of the application and review process.

Information Resources and Services Assistant (Records and Archives). ADB, Manila. Open until 29 April 2015

Information Resources and Services Assistant (Records and Archives) (Re-advertisement)


Job Purpose

To assist the Information Resources and Services Unit in the management of ADB’s records and archives in electronic and paper formats in accordance with ADB guidelines and policies.

Expected Outcomes

Archives Organization, Maintenance and Conservation
Assists in maintaining the archives storage repository to ensure that it is secure, clean, orderly, and temperature and humidity controlled.
Helps in organizing the archives and maintains the records through the identification, acquisition, appraisal, arrangement and description, conversion, and provision of access to archival records.
Electronic Records and Documents Organization
Assists in the content management and implementation of an electronic records management system (ERMS) and its components, including the preparation of file plan that covers identifying record materials, file structure and classification, restriction, retention and disposition schedule.
Provides inputs in developing taxonomy to ensure consistency and adherence to approved classification and naming conventions.
Serves as liaison between the systems developers in OIST and the users of the ERMS in developing and designing the system to facilitate upload, search and retrieval of electronic records.
Executes the tests scenarios for ERMS that are created by OIST, evaluates the results of these tests and reports the findings to facilitate needed improvements in the system.
Records and Documents Retrieval
Assists in the search and retrieval of records and documents as requested by the Management and staff taking into account restriction policies. Updates and maintains records database/s to facilitate search and retrieval of documents.
Records Management Audit
Supports the records management audits of departments/offices and, if necessary, RMs/ROs to ensure compliance with the ADB records management standards.
Conducts periodic checks on uploaded files to verify status, classification and retention schedule and coordinates with concerned staff/departments on their adherence to the approved Records Retention and Disposition Schedule and File Plan. Creates and updates folders in the ERMS to harmonize structure and format.
Performs other duties as may be assigned or reflected in the incumbent’s work plan.

Education Requirements

- Bachelor's degree in library science, computer science, information technology, information management discipline or related field.

Relevant Experience

Work experience
- At least 5 years experience in information management
Technical knowledge
- Sound working knowledge and understanding of ADB’s records management system, policies and procedures
- Sound working knowledge of digital imaging and electronic documents conversion processes
  • Sound working knowledge of ADB’s ISO 14001/EHSMS 18001 best practices particularly on records management
  • Proficient in ADB standard software programs and information technologies
People and leadership skills
- Able to liaise and work effectively with staff within own work location
- Able to work collaboratively with teams as a constructive team member
- Good command of written and spoken English

Core Competencies

Application of Technical Knowledge and Skills
  • Deals with routine queries and correspondence in accordance with procedures
  • Proactively seeks relevant development opportunities and submits for approval
  • Produces summaries and frameworks by collecting and analyzing diverse information
Client Orientation
  • Adjusts style and approach to respect and serve different clients
  • Conveys messages by asking questions and using different approaches
  • Identifies when a client issue requires escalation
  • Responds to clients without prompts or reminders from senior colleagues
Achieving Results and Problem Solving
  • Proposes solutions to minimize delays and setbacks in completing work
  • Reviews all task objectives and achieves core deliverables
  • Uses time management and organizational skills to promptly complete work to the required standard
  • Delivers beyond the stated task objectives
Working Together
  • Consistently works effectively with individuals of different views, culture, nationality, gender, and age
  • Consistently seeks assistance when requirements are unclear
  • Provides timely updates on relevant information
  • Freely shares and seeks useful knowledge and to complete work
Communication and Knowledge Sharing
  • Uses effective written and oral communication in preparing documents, presentations and interactions
  • Asks questions to understand how to follow up on feedback
  • Locates relevant information to expedite workflow
Innovation and Change
  • Adopts new policies, systems and processes in a timely fashion
  • Shares ideas for how work can be completed more effectively

Immediate Reporting

  • Supervisor: Designated International Staff and senior National Staff
We encourage diversity in our workplace and support an inclusive work environment.

Applications for current vacancies are received through the ADB Recruitment Center (ARC), a system that automates ADB's recruitment process. ARC facilitates the submission of applications, and enables applicants to check status of their applications on ADB's website. You will need to create an account before making any submissions.

Monday, April 13, 2015

IT Analyst, Information Management Services. World Bank, Washington DC. Open until 24 April 2015

Job #150588

  • IT Analyst, Information Management Services
  • Information Management and Technology
  • Professional & Technical
  • GE
  • Washington, DC
  • Local Hire
  • English [Essential]
  • 24-Apr-2015

  • Minimum Education/Experience:
    Master's degree with 2 years relevant experience or Bachelors Degree with a minimum of 4 years relevant experience.
    Preferred Education/Experience:
    MA/MS in Library and Archives, Information Science or related field, plus minimum 2 years of relevant experience; or BA/BS Degree in Library and Archives plus 4 year experience in an institutional archives is a minimum requirement.

    Required Competencies::
    Client Understanding and Advising - Looks at issues from the client’s perspective and takes action beyond normal expectations to ensure client satisfaction.
    Learning Orientation - Stays abreast of new trends and developments in own specialty area, the broader industry, and exposes self to increasingly more challenging projects and opportunities to learn.
    Broad Business Thinking - Maintains an in-depth understanding of the long term implications of decisions both for department and the client’s business. Ensures that decisions are supported by relevant stakeholders as well as sound performance data.
    Strategic Information Management Planning - Researches IM methods, technology, practice, and policy needs for a significant work process. Provides input to strategic IM planning.
    Archives and Records Management - Oversees the implementation of storage, protection and preservation plans and systems, helps to manage the storage service and facilities, and responds to formal requests for access.
    Information Collections and Services - Provides professional information management services as an experienced analyst in a library or information resource center.
    Information Management Services Systems - Implements and supports specialized IMS software and hardware. Supports development, testing, documentation and evaluation of new IMS systems and technology and identifies and assesses specific IMS systems and upgrades.
    Information Management Services Governance - Monitors creation, organization and use of information resources and assists in the formulation, implementation and assessment of compliance with information management services related policies.
    Lead and Innovate - Brings new and different insights.
    Deliver Results for Clients - Contributes to delivery of results for clients on complex issues.
    Collaborate Within Teams and Across Boundaries - Collaborates within team and across boundaries.
    Create, Apply and Share Knowledge - Actively contributes to and readily applies WBG’s body of knowledge for internal and/or external client solutions.
    Make Smart Decisions - Leverages available data and makes timely decisions.
    Other Selection Criteria:
    Experience in both Archives and Information Management which should reflect increasing responsibility and experience with corporate recordkeeping, archives/information centers and/or content management.
    Experience completing archival arrangement and description projects using the International Standard for Archives Description (ISAD(G)) or the Rules for Archival Description (RAD) is a requirement;
    Knowledge and understanding of business processes and archives information systems; knowledge of web publishing systems and open source archival software a plus;
    Demonstrated conceptual, analytic and innovative problem solving ability; ability to conduct independent research and functional analysis;
    Proven ability to complete large scale arrangement and description projects for fonds over 1000 linear feet.
    Proven ability to contribute to projects with minimum guidance; capacity to work both independently and in a team; willingness to seek advice and assistance.
    Proven ability to develop and maintain good working relationships with staff at different levels across the unit; evidence of leadership effectiveness.
    Superior writing skills in English a must; proven ability to write concise and accurate reports, and good public outreach skills a must.
    Sound theoretical and/or applied knowledge of archives database and information management systems.
    Ability to make judgments on the archival value of the variety of documents and business records of the organization.
    Knowledge of and experience with standards and best practices for records management. Familiarity with records and document management software systems. Knowledge of inactive records storage facility/ technology and systems. Familiarity with electronic records retention to manage data lifecycle. Familiarity with digital preservation.
    Demonstrated interest in and understanding of the Bank Group's work and objectives. External candidates must at a minimum be familiar with the mission and objectives of the World Bank Group.

    Information Management Specialist. IOC, Lausanne. Open until 19 April 2015

    Function Information Management Specialist :   Mission
    Help to ensure the availability, integrity and optimum use of the IOC’s internal information and knowledge.
    Ensure optimum integration between information management and applications.

    Each employee is responsible for the smooth running of his or her section and for keeping his or her competences up to date in line with the IOC’s training policy.
    In addition, each employee may be asked to take on responsibilities other than those required by the job if particular circumstances so require.

    Status : Temporary
    Activity level : 100%

    Main responsibilities

    - Contributes to the management of key information for the organisation and is responsible for optimising and progressing its management in line with strategy developments and business needs.

    o Manages the legal and financial information (contracts, invoices, etc.).

    o Manages the reference information.

    o Conducts regular analyses and proactively proposes developments and solutions.

    o Manages the flows of incoming and outgoing information.

    - Acts as the contact point for the departments on information and knowledge management matters in order to provide them with optimum support.

    - Takes part in the unit’s projects and activities and contributes to their management; prepares roadmaps; plans and follows up deliverables.

    - Contributes to the definition, dissemination and adoption of best practices in the area of information and knowledge management.

    - Contributes to the processing of information entrusted to enable the IOC to make use of this in the framework of its activities.

    Education; language and IT competences

    - Information and knowledge management training (university degree, HES or equivalent).

    - Meaningful and relevant experience in the field of information and knowledge management (three years), and in particular records management.

    - Experience of project management.

    - Experience of using content management tools such as LiveLink and SharePoint.

    - Knowledge of other platforms – portals and extranets – would be an asset.

    - Good knowledge of new trends in both technology and services, with a strong ability to adapt, would be an asset.

    - Excellent written and spoken knowledge of French and English.

    Technical, organisational and personal competences
    - Strong professional ethics; excellence; discretion; diplomacy, tact and loyalty. Respect for the confidentiality of sensitive information.

    - At ease working in a team; ability to work in a dynamic environment and maintain team spirit, whilst respecting deadlines; spirit of cooperation and transfer of knowledge.

    - Sense of initiative and service orientation.

    - Ability to organise personal schedule in response to differing demands.

    - Attention to detail. Keen sense of priorities to ensure efficient management of deliverables; diligence in following through the tasks entrusted.

    - Precision, speed and efficiency in executing the tasks entrusted. Flexibility with regard to working hours and ability to cope with stress.

    - Ability to play an active part in setting common objectives, get involved and respect the contributions of all team members.

    - Excellent command of the institutional tools and respect for the internal usage rules (LiveLink, Outlook, etc.).

    Behaviour and attitude

    - Respect for the Olympic values and internal rules of conduct, and all the instructions and procedures in place (information security, Code of Ethics, etc.).

    - Collaboration and transfer of knowledge.

    - Autonomy and sense of initiative.

    - Positive attitude, open-mindedness, enthusiasm.

    - Service orientation and sense of interpersonal relations; ability to consider interpersonal differences as an added value and to interact constructively with all types of people.