IT Analyst, Information Management Services. World Bank, Washington DC. Open until 24 April 2015

Job #150588

Job Title IT Analyst, Information Management Services

Job Family Information Management and Technology

Job Type Professional & Technical

Grade GE

LocationWashington, DC

Recruitment Type Local Hire

Language Requirement English [Essential]

Closing Date 24-Apr-2015

Background / General description:
Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The World Bank Group is one of the world's largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data. Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty by 2030 and boosting shared prosperity in a sustainable manner by delivering transformative information and technologies to its staff working in over 130 client countries. ITS services range from: establishing the infrastructure to reach and connect staff and development stakeholders; providing the devices and agile technology and information applications to facilitate the science of delivery through decentralized services; creating and maintaining tools to integrate information across the World Bank Group, the clients we serve and the countries where we operate; and delivering the computing power staff need to analyze development challenges and identify solutions. The ITS business model combines dedicated business solutions centers that provide services tailored to specific World Bank Group business needs and shared services that provide infrastructure, applications and platforms for the entire Group. ITS is one of three VPUs that have been brought together as the World Bank Group Integrated Services (WBGIS), to provide enhanced corporate core services and enable the institution to operate as one strategic and coordinated entity. ITSKI provides global access to internal and external information, including current and historical materials, to empower Bank Group staff and the global development community with business intelligence for project and analytical work. The information ITSKI manages helps protect the Bank Group against fiduciary, legal, and reputational risks. ITSKI is responsible for AMS 10.11 on Records Management. ITSKI is the principal service provider for The World Bank Policy on Access to Information and delivers recently disclosed information to external researchers and other clients. Information and Technology Solutions - Knowledge and Information Services (ITSKI) provides information services to the Bank Group and the public. The services are provided by three units: the World Bank Group Library, the World Bank Group Archives and the Internal Documents Unit. This position is in the World Bank Group Archives. The World Bank Group Archives provides Bank Group staff and the global community with access to relevant information and services to: foster knowledge, transparency, and accountability; and reflect history to enable effective delivery of development solutions. The Archives is responsible for: AMS 10.11 on Records Management (including advisory services on information management, policy compliance outreach and training, appraisal / retention schedule, and requirements for systems); off-site records center services in Boyers, Pennsylvania; IFC information center services; implementation of The World Bank Policy on Access to Information; creating knowledge products that promote the history of the World Bank Group and the archival holdings; and the preservation and intellectual control required to maintain access to archival records according to international standards. The incumbent will report to the Program Lead for the World Bank Group Archives. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.
Duties and Accountabilities:
IMS Professional analyst providing professional records management and/ or archival services in support of information management services at various levels of the organization and the public. Implements storage, protection and preservation plans by describing, classifying, developing and assigning metadata for complex electronic information resources following guidelines. Contributes to continual updating, cataloging or profiling guidelines and framework. Facilitates delivery of core services and functions including central institutional storage service and facilities. Mentors, motivates and provides direction, guidance and training to junior team members in carrying out the defined work program. Participates in day-to-day development and maintenance of information resources and services and provides quality control. Delivers timely and high-quality information resources as a part of a unit program or a service. Procures and disseminates print and electronic resources. Provides reference and research services utilizing various internal and external information resources. Reviews classification, metadata entry and resource description for non-routine records, documents and publications to assure quality (accuracy and completeness). Implements records retention and disposition schedules for non-routine holdings. Monitors creation, organization and use of information resources and assesses compliance with information management related policies, including information classification, standards and objectives to identify emerging issues and potential improvements. Contributes to the formulation and implementation of policies, standards, guidelines, and procedures pertaining to information management, services and governance. Assesses client needs and business processes to identify information needs, processes and practical solutions. Collects, selects, curates, and/or develops content to be integrated and delivered electronically via websites and portals. Contributes to business and cost benefit analysis as relates to the licensing and procurement of content and information. Designs, develops and delivers training and learning activities on information management systems so that clients can effectively use resources to stay in compliance. Supports and may lead on-going marketing and outreach activities. Contributes to the design and participates in the implementation of disaster recovery and business continuity plans. Identifies and assesses specific information management system issues for resolution. Supports testing and evaluation of existing and under development information management systems. Supports evaluation of IMS technology and systems of potential value within the WBG. Responsible for the arrangement and description of fonds held by the World Bank Group Archives. This includes creating hierarchical arrangements using functional analysis, and describing records according to the International Standard for Archival Description (ISAD(G)) and specific World Bank Group Archives rules. Monitors compliance with standards and oversees quality of content for the Archives' open source tool, Access to Memory (AtoM), and is responsible for the flow of new content and data into the system. Defines requirements for new functionality in the Archives' systems and other tools used to publish information about the holdings of the World Bank Group Archives to meet Access to Information policy requirements. Implements storage, protection and preservation plans by describing, classifying, developing and assigning metadata for complex electronic and analog information resources following guidelines. Contributes to continual updating, cataloging or profiling guidelines and framework. Contributes to the implementation of the eArchives program by providing archival description and context for the presentation of digitized records on-line. Provides support for the management of Access to Information request cases, including but not limited to: identification of responsive records; and declassification review and processing as mandated under the Access to Information policy. Provides input to the development of quality control standards, metadata and cataloging rules for a variety of electronic systems. Helps to organize and preserve digital and analog historic collections (e.g., web Archives, digital photographs, digital multimedia). As an integral part of the Archives team, be an active participant in Archives' day to day projects, responsibilities and deliverables. Participates in day-to-day development and maintenance of information resources and services and provides quality control. Provides reference and research services utilizing various internal and external information resources. Implements records retention and disposition schedules for Archives' holdings and works with appraisal team to identify disposition data remediation or corrections at the end of the records' lifecycle. Contributes to the formulation and implementation of policies, standards, guidelines, and procedures pertaining to information management, services and governance. Collects, selects, curates, and/or develops content to be integrated and delivered electronically via websites, portals or other means of communication including special events. Supports and may lead on-going marketing and outreach activities. Specific functions * Arrange archival records into discrete fonds and series using strong functional analysis skills, and create fonds-level and series-level descriptions according to the International Standards for Archival Description (ISAD(G)). * Perform detailed research on the organizational and functional history of World Bank departments, for the completion of administrative histories according to the International Standard on Archival Authority Records (ISAAR). * Perform detailed functional analysis research, particularly for historic functions in the Bank, to test and confirm the scope of the fonds and the best series arrangement in compliance with the principles of provenance and original order. * Execute complex data searches and exports from the Archives' business system to assist functional analysis and to determine and test / sample the scope of the fonds. * Enter archival arrangement and description data into the Archives' business system, and ensure accurate export of the data to the public web. * Standardize, edit, and publish previously completed but non-standardized fonds. * Conduct monthly updates for Access to Information staff on arrangement and description activities, and report to management. * Provide subject matter expertise on archival arrangement and description of electronic records deemed permanent by authorized retention schedules, and define solutions for how ISAD(G) finding aids can provide information about analog and digital records in Archives' custody. * Support activities related to the supervision of the reading room, document reviews and serving records to researchers. * Train or oversee other consultants or staff as needed.
Selection Criteria

Minimum Education/Experience:

Master's degree with 2 years relevant experience or Bachelors Degree with a minimum of 4 years relevant experience.
Preferred Education/Experience:
MA/MS in Library and Archives, Information Science or related field, plus minimum 2 years of relevant experience; or BA/BS Degree in Library and Archives plus 4 year experience in an institutional archives is a minimum requirement.

Required Competencies::
Client Understanding and Advising - Looks at issues from the client’s perspective and takes action beyond normal expectations to ensure client satisfaction.
Learning Orientation - Stays abreast of new trends and developments in own specialty area, the broader industry, and exposes self to increasingly more challenging projects and opportunities to learn.
Broad Business Thinking - Maintains an in-depth understanding of the long term implications of decisions both for department and the client’s business. Ensures that decisions are supported by relevant stakeholders as well as sound performance data.
Strategic Information Management Planning - Researches IM methods, technology, practice, and policy needs for a significant work process. Provides input to strategic IM planning.
Archives and Records Management - Oversees the implementation of storage, protection and preservation plans and systems, helps to manage the storage service and facilities, and responds to formal requests for access.
Information Collections and Services - Provides professional information management services as an experienced analyst in a library or information resource center.
Information Management Services Systems - Implements and supports specialized IMS software and hardware. Supports development, testing, documentation and evaluation of new IMS systems and technology and identifies and assesses specific IMS systems and upgrades.
Information Management Services Governance - Monitors creation, organization and use of information resources and assists in the formulation, implementation and assessment of compliance with information management services related policies.
Lead and Innovate - Brings new and different insights.
Deliver Results for Clients - Contributes to delivery of results for clients on complex issues.
Collaborate Within Teams and Across Boundaries - Collaborates within team and across boundaries.
Create, Apply and Share Knowledge - Actively contributes to and readily applies WBG’s body of knowledge for internal and/or external client solutions.
Make Smart Decisions - Leverages available data and makes timely decisions.
Other Selection Criteria:
Experience in both Archives and Information Management which should reflect increasing responsibility and experience with corporate recordkeeping, archives/information centers and/or content management.
Experience completing archival arrangement and description projects using the International Standard for Archives Description (ISAD(G)) or the Rules for Archival Description (RAD) is a requirement;
Knowledge and understanding of business processes and archives information systems; knowledge of web publishing systems and open source archival software a plus;
Demonstrated conceptual, analytic and innovative problem solving ability; ability to conduct independent research and functional analysis;
Proven ability to complete large scale arrangement and description projects for fonds over 1000 linear feet.
Proven ability to contribute to projects with minimum guidance; capacity to work both independently and in a team; willingness to seek advice and assistance.
Proven ability to develop and maintain good working relationships with staff at different levels across the unit; evidence of leadership effectiveness.
Superior writing skills in English a must; proven ability to write concise and accurate reports, and good public outreach skills a must.
Sound theoretical and/or applied knowledge of archives database and information management systems.
Ability to make judgments on the archival value of the variety of documents and business records of the organization.
Knowledge of and experience with standards and best practices for records management. Familiarity with records and document management software systems. Knowledge of inactive records storage facility/ technology and systems. Familiarity with electronic records retention to manage data lifecycle. Familiarity with digital preservation.
Demonstrated interest in and understanding of the Bank Group's work and objectives. External candidates must at a minimum be familiar with the mission and objectives of the World Bank Group.