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Special Notice
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• This post is financed for
one year from the extra-budgetary funds. Extension of Appointment will be
subject to the availability of the funds.
• Staff members are subject to
the authority of the Secretary-General and to assignment by him or her. In this
context, all staff are expected to move periodically to new functions in their
careers In accordance with established rules and procedures.
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Org. Setting and Reporting
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This position is located in
the Resources Management Service (RMS) of the United Nations Conference on Trade
and Development (UNCTAD).
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Responsibilities
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Under the supervision of the
Chief, Resources Management Service and in close coordination with the Chief,
Communication, Information and Outreach and the Chief, Information Technology
Support Service, the Intranet Content Management Officer will be responsible for
the following duties:
• Undertakes continuous studies and analysis of
UNCTAD's intranet content and internal communication needs, together with
relevant stakeholders, solicits relevant content inputs and/or generates
material directly when appropriate;
• Liaises with relevant UNCTAD staff to
assist and encourage content provision and the uploading of information to the
Intranet and to ensure content on the intranet is current, pertinent and meets
business and information needs. Provides support and coordination to web content
editors and owners;
• Follows through on the finalization of content for
publishing, including ensuring that content meets guidelines, style and tone and
other relevant governance or related elements;
• Is responsible for UNCTAD
content strategy and content management approaches; including staying abreast of
best practices and prevailing developments in web technologies, standards and
requirements with a view on applying these to promote continuous improvement of
UNCTAD approaches. Makes relevant policy and guidelines recommendations to
UNCTAD's management for adoption. Develops procedures, policies and other
strategic documents, detailed system and other functional specifications and
standards from a content management perspective;
• Evaluates the usability
of the UNCTAD intranet, including analysing content, usage trends and
statistics, undertaking usability reviews and identifies issues and suggests
possible improvements to build the intranet into a more effective knowledge
management and internal communication tool;
• Keeps abreast on SharePoint
best practices prevailing developments and standards, including needs and
business process analysis; organization and maintenance of UNCTAD intranet
information; content management policies and procedures, with an emphasis on
technological applications and with a view to including relevant elements into
UNCTAD activities and training materials;
• Provides operational support to
intranet and internet content authors and other relevant staff, including on
related tools for communication and outreach; provides inputs for training
materials and user manuals; trains staff as required;
• Ensures business
needs and user needs are met in terms of internal communication, publishing
& collaboration tools, and enterprise social networks;
• Participates
in UNCTAD's web on-going operations and improvement projects (intranet and
internet), particularly by contributing to feasibility studies and analysis
tasks, including stakeholder analysis, user profile analysis, information
structure analysis, and contextual inquiry, systems analysis, design,
development and implementation and in the evaluation and testing of UNCTAD's web
sites application improvements and new systems; participates in developing
client outreach strategies and in their implementation;
• Manages
information and knowledge resources to ensure they are kept up to date;
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Coordinates the development and delivery of information projects within the
UNCTAD intranet publishing site and other sites;
• Liaises with SharePoint
development staff and key stakeholders in relation to intranet/internet
matters;
• Performs other related duties, as required.
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Competencies
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PROFESSIONALISM:
Knowledge
of web-based content management principles and best practices, knowledge of
SharePoint 2013. Ability to conduct research and provide recommendations on web
content management trends. Ability to demonstrate conceptual, analytical and
evaluative skills and conduct independent research and analysis, identifying and
assessing issues, formulating options and making conclusions and
recommendations.
COMMUNICATION:
Speaks and writes clearly and
effectively; listens to others, correctly interprets messages from others and
responds appropriately; asks questions to clarify, and exhibits interest in
having two-way communication; tailors language, tone, style and format to match
audience; demonstrates openness in sharing information and keeping people
informed.
CREATIVITY:
Actively seeks to improve programmes or
services; offers new and different options to solve problems or meet client
needs; promotes and persuades others to consider new ideas; takes calculated
risks on new and unusual ideas; thinks “outside the box”; takes an interest in
new ideas and new ways of doing things; is not bound by current thinking or
traditional approaches.
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Education
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Advanced university degree
(Master’s degree or equivalent) in information science, information systems,
social science, communications or related field. A first-level university degree
in combination with at least two additional years of qualifying experience may
be accepted in lieu of the advanced university degree.
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Work Experience
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A minimum of five years of
progressively responsible experience in intranet and web content management or
related area, of which at least three years in an international organization.
Experience with intranet content development is required.
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Languages
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Fluency in English (both oral
and written) is required. Knowledge of French is desirable. Knowledge of another
UN official language is an advantage.
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Assessment Method
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Evaluation of qualified
candidates may include an assessment exercise which will be followed by
competency-based interview.
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United Nations Considerations
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Candidates will be required to
meet the requirements of Article 101, paragraph 3, of the Charter as well as the
requirements of the position. The United Nations is committed to the highest
standards of efficiency, competence and integrity for all its human resources,
including but not limited to respect for international human rights and
humanitarian law. Candidates may be subject to screening against these
standards, including but not limited to whether they have committed, or are
alleged to have committed criminal offences and/or violations of international
human rights law and international humanitarian law.
The United Nations
shall place no restrictions on the eligibility of men and women to participate
in any capacity and under conditions of equality in its principal and subsidiary
organs. (Charter of the United Nations - Chapter 3, article 8). The United
Nations Secretariat is a non-smoking environment.
Applicants are urged to
follow carefully all instructions available in the online recruitment platform,
inspira. For more detailed guidance, applicants may refer to the At-a-Glance on
"The Application Process" and the Instructional Manual for the Applicants, which
can be accessed by clicking on “Manuals” hyper-link on the upper right side of
inspira account-holder homepage.
Applications are pre-screened by the
system according to the published requirements of the job opening on the basis
of the information provided in the application. In relation to the requirements
of the job opening, applicants must provide complete and accurate information
pertaining to their qualifications, including their education, work experience,
and language skills. Each applicant must bear in mind that submission of
incomplete or inaccurate applications may render that applicant ineligible for
consideration for the job opening. Initial screening and evaluation of
applications will be conducted on the basis of the information submitted.
Applications cannot be amended following submission. Candidates under serious
consideration for selection will be subject to a reference-checking process to
verify the information provided in the application.
Job openings
advertised on the Careers Portal will be removed at midnight (New York time) on
the deadline date.
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No Fee
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THE UNITED NATIONS DOES NOT
CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW
MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF
WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
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