Associate Information Management Officer, P-2. UN HQ, DMSPC, New York. Open until 21 February 2021

 

Posting Title:	Associate Information Management Officer, P2
Job Code Title:	ASSOCIATE INFORMATION MANAGEMENT OFFICER
Department/Office:	Department of Management Strategy, Policy and Compliance Office of Programme Planning, Finance and Budget
Duty Station:	NEW YORK
Posting Period:	08 January 2021 - 21 February 2021
Job Opening Number:	21-Information Management Systems-DMSPC OPPFB-145546-R-New York (X)
Staffing Exercise	N/A

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

This position is located in the Trust Funds Management Section, Financial Reporting and Contributions Service ,Office of Programme Planning, Finance and Budget (OPPFB), Department of Management Strategy, Policy and Compliance (DMSPC).

The Finance Division accounts for and reports to the appropriate authorities on the use of United Nations financial resources. The Financial Reporting and Contributions Service is mainly responsible for the preparation of IPSAS-compliant financial statements for all funding sources and ensures the sustainability of IPSAS-compliant accounting and reporting.

The Trust Funds Management Section is responsible for the financial management of voluntary contributions received and the use of these funds including global support to offices around the world. The Associate Information Management Officer reports to a unit chief.

Responsibilities

Within delegated authority, the Associate Information Management Officer will be responsible for the following duties:

• Provides electronic record keeping support and advice to records-creating offices by advising on electronic record keeping system standards and compliance; oversees the digital records accessioning process; provides training in the use of metadata standards for the capture, maintenance and accessioning of digital archives; and manages system upgrades, migration for digital archives databases; assists in designing data collection and review tools, contributes in preparation of analysis and identification of issues, and provides support for possible solution for the financial data management.
• Supervises and undertakes records management and disposition functions, including records appraisal, by liaising with records-creating offices and analyzing and evaluating records for evidential and informational value in support of controlling of financial and security data.
• Supervises and undertakes archival processing tasks by producing descriptive inventories; prepares mark-up of inventories for electronic dissemination; and monitors adherence to description, database and preservation standards.
• Performs and supervises reference functions by advising internal and external users on holdings and accessibility and assisting in the administration of access.
• Plans and works with IT systems units, in the deployment and administration of accounting systems.
• Researches and analyses information needed to respond to audit findings.
• Supervises General Service staff relating to functions cited above.
• Performs other related duties, as required.

Competencies

• Professionalism: Knowledge of information management and record keeping in electronic media. Ability to provide maintenance and disposition of records, including appraisal and migration management; records preservation and description; and research practices. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

•Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

An advanced university degree (Master’s or Doctorate degree, or equivalent) in archival, information science, information systems, social science or related fields is required. A first-level degree (Bachelor’s degree or equivalent) in the specified fields of studies with two additional years of relevant work experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of two years of progressively responsible experience in modern archives management, record keeping, library, information management or related area is required.
Experience working with SAP Financial Accounting and troubleshooting financial posting issues is desirable.
Experience in SAP or similar ERPs in Public Sector Management in Funds Management and Grants Management is desirable.
No experience is required for candidates who have passed the United Nations Young Professionals Programme Examination (YPP), the United Nations Competitive Recruitment Examination (NCRE) or the G to P Examination (G to P).

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN Official language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This post is financed by Xtra-Budgetary funds for voluntary contributions. The appointment and renewal thereof are subject to the availability of the post or funds, budgetary approval or extension of the mandate.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Principal Documents and Records Management Officer. ADB, Abidjan. Open until 9 March 2018

Position title: Principal Documents and Records Management Officer

Grade: PL4

Position N°: 50001400

Reference: ADB/18/022

Publication date: 26/02/2018

Closing date: 09/03/2018

Country: Côte d’Ivoire

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Objectives

THE BANK:
Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries).  The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. In order to sharply focus the objectives of the Ten Year Strategy (2013 – 2022) and ensure greater developmental impact, five major areas, all of which will accelerate our delivery for Africa, have been identified for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa. The Bank is seeking to build a management team that will lead the successful implementation of this vision.


COMPLEX:

The President plans, supervises and manages the business of the Bank Group. Under the direction of the Boards of Directors, the President conducts the business of the Bank and the African Development Fund and manages operations and activities in accordance with the Agreements establishing the African Development Bank and the African Development Fund. The President supervises several Departments and Divisions including Office of the President; Independent Development Evaluation Department; Integrity and Anti-Corruption Department; Compliance Review and Mediation Department; Secretariat to the Sanctions Appeals Board; Administrative Tribunal; Office of the Auditor General; Group Risk Management Function Directorate; General Counsel and Legal Services Department; Communication and External Relations Department; Ethics Office and Office of the Secretary General & General Secretariat.


THE HIRING DEPARTMENT/DIVISION:

The role of the Banks' Office of the Secretary General and the General Secretariat is to facilitate the delivery of the objectives of the Bank's Ten Year Strategy, High 5s, and Development and Business Delivery Model by enhancing the decision-making process of the governance organs and forging better working relationships with the shareholders and host countries of the Bank. The Secretary General and the General Secretariat comprises: (i) the Office of the Secretary General which has the additional responsibility of managing the Records Management and Archives Section and the Corporate Governance Policy and Shareholder Relations Section; (ii) a Board Affairs and Proceedings Division; (iii) a Protocol, Privileges and Immunities Division; and (iv) a Conferences and Meetings Division.



THE POSITION:

Within the General Secretariat, the role of the Principal Documents and Records Management Officer is to:
-  Safeguard the Bank's institutional memory and to ensure the management of all archives, including documents of historical value and vital documents of the Bank Group.
-  Contribute to the development and implementation of the document management policy, and the collection, conservation, processing, communication and enhancement of the archives.
-  Establish and maintain in a centralised structure a classification system encompassing all types of Bank documents in a central location accessible to Bank officials and other users; and
-  Ensure the coordination of archive processing throughout the Institution.

Duties and responsibilities

The Principal Document and Records Management Officer is responsible for implementing the document management policy, and the collection, conservation, processing, communication and enhancement of the archives.
He /She will be in charge of the following main activities:



1.  Archival processing: safeguarding, filing, archival description, sorting, destruction, establishing inventory and the archive directory;
·  Develop, review and implement archiving policies and procedures in accordance with international standards for records and records management, ISO-15489 and ISAD (G).
·  Develop and implement classification plans and timelines for the conservation of Bank documents, in collaboration with other Bank units;
·  Developing identification tools such as compendia of the Bank's key documents (resolutions of the Boards of Governors and Boards of Directors, documents on the replenishment of the African Development Fund and the Bank's overall capital increase).
·  Implement an electronic document management system of the Bank according to its life cycle: active documents, reports, historical archives and key documents;
·  Analyse and index documentary resources including archives to be conserved
·  Ensure quality assurance of documents integrated in the DARMS system for easy access
·  Develop new management systems for semi-active and inactive documents that computerise operations performed at the pre-archiving centre.
·  Analyse and evaluate the archives according to their administrative, legal, historical and even vital values for the institution 
·  Coordinate the filing, indexing, digitisation and disposal of obsolete records with expired conservation periods
·  Determine collection procedures by ensuring that all semi-active and inactive documents are either transferred to the pre-archiving centre or eliminated 
·  Design, develop and update management tools 
·  Identify criteria for sorting and disposing of unnecessary documents 



2.  Coordinate with services that produce documents to be archived: advice, awareness-raising, training, development of payment procedures, internal use of information:
·  Advise organisational units on methods of managing their archives;
·  Advise users on how best to access archives through training and information sessions on the Bank's records management systems;
·  Collaborate in setting the conservation periods for their documents.



3.  Physical records management and administrative management of the Archives Section
·  Organise flows, control conservation spaces, preventive and mitigating conservation:
·  Coordinate and oversee the activities of the Section: (a) assessing staffing requirements, organising technical training as required; (b) estimating material needs for filing and archiving.


4.  Communication of archived information and documents:
Provide reference and information services on internal documents and archives of the Bank to all internal users: search the DARMS system to respond to user requests.



5.  Storage of electronic archives 
Set up a modern, robust and secure archiving program for all the Bank’s archives: archive document capture at the source (workstations), e-mail archiving, identification of reliable, adapted, long-term storage media.

Selection Criteria

Including desirable skills, knowledge and experience

1.  Hold at least a master's degree or equivalent degree or diploma in one of the following fields: Archival, Information Science or any other related fields; possess in-depth knowledge and practice in archival management; a qualification or knowledge of the law would be an added advantage;
2.  Proof of at least six (6) years of relevant experience in the field of records management and the Electronic Records Management System (EDRMS) 
3.  Experience in the private sector or an institution similar to the Bank would be an added advantage;
4.  Experience working in international, multicultural environments;
5.  Knowledge in setting up archiving procedures, ability to review and implement the Bank's archiving policy where appropriate;
6.  In-depth knowledge of integrated document management in general, management of institutional archives: processing, conservation, description and dissemination at internal and external levels.
7.  Ability to lead a team, good listening skills;
8.  Ability to develop effective interpersonal relationships, strong negotiation skills;
9.  Ability to cooperate, with authority, with other units of the Bank;
10.  Ability to work in a team, strong organisational skills and a meticulous worker
11.  Ability to communicate effectively in both written and spoken English or French with a good working knowledge of the other language;
12.  Proficiency in standard Microsoft software (Word, Excel, Access, Power Point); knowledge of SAP would be a plus.
THIS POSITION IS CLASSIFIED INTERNATIONAL STATUS AND ATTRACTS INTERNATIONAL TERMS AND CONDITIONS OF EMPLOYMENT.

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Apply for this position

To apply for this position, you need to be national of one of AfDB member countries.

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Applicants who fully meet the Bank's requirements and are considered for interview will be contacted. Only online applications submitted with a comprehensive Curriculum Vitae (CV) and copies of the required degrees will be considered. The President, AfDB, reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer. Female candidates are strongly encouraged to apply. www.afdb.org

The African Development Bank Group (AfDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the Bank does not request information on applicants’ bank accounts. The African Development Bank Group declines all responsibility for the fraudulent publications of job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.

Records Manager, Consultant. UNICEF, New York. Open until 18 February 2016

Records Manager - DHR, Consultant, NYHQ

Job Number: 494015 |
Location: Division of Human Resources, UNICEF NYHQ
Work Type : Consultancy

About UNICEF
UNICEF was established in 1949. UNICEF promotes the rights and wellbeing of every child, in everything we do.  Together with our partners, we work in 190 countries and territories to translate that commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere. UNICEF has some 11,600 staff in more than 145 countries.


BACKGROUND

UNICEF, and specifically the Division of Human Resources (DHR), currently holds large amounts of records. Some are electronic, but most are in paper-based document form, which are neither properly filed nor securely managed through to appropriate retention and disposal. Most of the information is held in unstructured form i.e. paper-based files including staff Official Status Files (a quarter of all global files are located in a single file room in New York, the balance are located in filing cabinets in distributed offices in 145 countries); locked inside end-users' desktops; embedded in the email system; and more general reference documents uploaded to intranet document repositories.  All this creates a significant challenge for overall information governance, risk mitigation, and the practical challenge of staff that create and need to use, refer to, and reuse, information in these documents and records.
In this regard, UNICEF has embarked on an organization-wide information, document and record management initiative; under which HR record management was positioned as the leading sub-project which now has been implemented in 2015.  The HR record management system is beginning to mitigate the aforementioned risks and enable the easy and access-controlled search, retrieval and access to relevant parts of the official electronic records by multiple people whose actions is being automatically tracked, and will be tightly integrated with core HR systems, e.g.,  SAP (VISION), PageUp Talent Management system and Neocase Case Management system.


Terms of Reference / Deliverables
Given the above context, UNICEF is seeking a Records Manager, under a consultancy, to deliver the following:

1. Lead the maintenance of HR's Records Management (Gimmal) implementation – and update as required -- in compliance with records best practices including system analysis methodologies, records and information management implementation processes and procedures and workflow processes required for implementation.
   
2. Maintain the records management system classification scheme. Develop, maintain and update organizational retention schedule for new HR records. Communicate with key stakeholders to proactively ensure organizational understanding of the interrelationship of records and business processes.
   
3. Lead the Field Office digitalization project and provide guidance and support to UNICEF Field Offices regarding digitization and Records Management.  Manage Field Office digitization team.
   
4. Provide technical and other support to the Human Resource function to digitize the Official Status Files of local staff in country offices while maintaining the highest standard of accuracy, efficiency, and security.  Ensure the completion of the digitization of the remaining ("delta") OSF of International Professional staff and NYHQ General Service staff.
   
5. Provide support to the development and implementation of other Human Resources records including Executive and Legal records.
   
6. Provide support to the implementation of the Continuing Appointment project by ensuring that that the required data and documentation is captured in Talent Management and SAP VISION systems. 
   
7. Support Talent Management project management. Provide Talent Management system training for UNICEF Field Office and support for system users. Support promotion and information campaign including design of the promotion materials. Serve as web developer support for Talent Management project.
   
8. Provide any training to staff in accessing and managing records.  Provide support to users and IT in troubleshooting issues and proposing solutions.

Qualifications

• Candidate undertaking the assignment should have a minimum of six (6) years of experience in Information Management and Project Management or Human Resources related projects for the United Nations system or other international organizations.
  
• A relevant advanced university degree, or equivalent professional work experience combined with a university degree in a related field.  A first level university degree in combination with qualifying experience may be accepted in lieu of the advance university degree.
  
• Experience with Records Management system based on SharePoint preferably with Gimmal platform.  And also experience with large scale digitization projects in the international environment.
  
• Hands on experience in conducting training on IT System and Human Resource business processes in the United Nations context.
  
• Experience with SharePoint including design and development of web pages and sites.
  
• Ability to present highly complex arguments, information and ideas in an easy to understand and memorable fashion.
  
• Technical skills and experience in Web design, for example, using html, CSS, JavaScript, PHP, MySQL, Bootstrap
  
• Other technical skills including design using Adobe Package (Photoshop, Illustrator, InDesign).
  
• Knowledge of and experience with the ERP systems

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

Computer Systems Officer - Open Text / EDMS Specialist. OFID, Vienna.

VA2001/2015

Vacancy No.: VA2001/2015
Job Title: Computer Systems Officer – OpenText / EDMS Specialist
Reports to: Director, Information Technology (IT) Unit

Job Profile
The prospective candidate will be a member of the professional team of the OFID’s Information Technology (IT) Unit. S/he represents a corporate resource that develops practical information from computing assessments, cost benefit analysis and recommendations; more specifically in the area of Electronic Document Management System (EDMS) using the OpenText application system. S/he is required to provide solutions for complex requirements arising from diverse OFID’s EDMS infrastructure and OpenText application activities. S/he maintains and expands technical skills in EDMS and other related IT areas, in order to follow the technological trends and to solve future challenges.
Duties and Responsibilities

• Performing the EDMS / OpenText system administration tasks, including server upgrades/patches, design, configuration, testing, troubleshooting, disaster recovery, archiving and storage management;

• Conducting user support and trouble shooting in the EDMS applications systems support, more specifically the OpenText system, to include:
• Analysing the problems and providing first level support to users;
• Coordinating with partnering vendors for the second and third level support;
• Regularly liaising with the focal points of the departments / units to ensure follow up of policies and procedures;

• Maintaining and developing the EDMS / OpenText application systems to ensure operational effectiveness and efficiency;
• Participating, as team member, in IT implementation projects, application systems group, and other IT activities;
• Providing / coordinating EDMS / OpenText end-user training;
• Performing one / more assigned IT tasks which might include system analysis, programming, database administration, users’ support/helpdesk, disaster recovery, maintenance and support of assigned application systems, in coordination with support partners.

Qualifications and Experience

• An advanced university degree from a reputable university in the country of education, in any Information of Technology / Information System disciplines;
• Minimum of 5 years of relevant professional experience; working with the OpenText – Electronic Document Management System is desirable.

Skills and Competencies

• Strong knowledge of OpenText Content Server and Archive Servers, as well as knowledge of Email Archiving;
• Professional qualification in OpenText (i.e. OpenText certifications) will be an added advantage;
• Understands processes and best practices of developing and implementing a new Enterprise Content Management System (OpenText);
• Knowledge of Integration of OpenText content Server with SAP using xECM, Records Management, OpenText Tempo Box, Employee File Management module and Kofax is desirable;
• Familiar with up-to-date computer software packages, e.g. Microsoft Operating Systems, Microsoft Office, LiveLink, etc.
• Excellent written and verbal communication skills in English. Working knowledge of German is considered as an added advantage;
• Good interpersonal skills with proven ability to work as a member of multi-cultural project team and user community, as well as good time management skills;
• Understands the core activities of development finance institutions in general, and OFID in particular;
• Possesses good planning, organizational, time management, project management, as well as basic cost and benefit analysis skills.

IT Technical Expert (OpenText Content Server/Archive Server). ECB, Frankfurt. Open until 7 September 2015

IT Technical Expert (OpenText Content Server/Archive Server)

Reference: 2015-177-EXT

Closing Date for Applications: Mon, 7 Sep 2015

Functional area: Information Systems

Function:The Directorate General Information Systems (DG/IS) provides, operates and supports the IT infrastructure and applications required by the European Central Bank (ECB) and the European System of Central Banks (ESCB). Within DG/IS, the Enterprise Systems Division (ENS) is responsible for the portfolio of enterprise systems across the ECB, including its:

• enterprise resource planning (ERP) systems, which largely focus on SAP,

• enterprise content management (ECM) systems, which largely focus on the OpenText Content Server and Archive Server platform, and

• the Data Intelligent Services Centre (DISC).

ENS manages IT-related ECB and ESCB tasks and projects belonging to the portfolio, while providing maintenance and functional support for the applications within the portfolio.
The successful applicant will be entrusted with the following main tasks:

• close liaison with internal customers regarding the design of solutions in order to meet requirements and the suggestion of potential alternatives, taking account of standardisation considerations and the total cost of ownership;
• integration of applications services based on the OpenText Content Server and Archive Server platform, from technical design, specification, evaluation and selection of new solutions to integration, testing, maintenance and documentation;
• contributing to the service strategy for the ECB’s ECM systems;
• delivering presentations and leading workshops on technical project activities aimed at a variety of stakeholders (of different hierarchical levels and technical understanding);
• technical lead for longer-term OpenText platform projects and releases, such as upgrades of the core applications (Content Server, Archive Server) and underlying infrastructure (e.g. database servers, storage, operating system);
• participation in dynamic short-term teams for maintenance activities, such as those required to support changes to infrastructure components, patching the core application, integrating the application with other services in the role of technical lead on the OpenText applications and/or activity coordinator;
• drafting and maintaining accurate and up-to-date technical documentation relating to the OpenText products used by the bank and associated modules and component applications, such as technical specifications, operational manuals and release/change management documentation;

• cooperation with the teams responsible for the daily operations of the productive systems in the service transition phase, supporting the hand-over to operations, and, later on, in the role of third-line support for issues.

Qualifications and experience:Applicants must have the following knowledge and competencies:

• preferably a master’s degree in computer science, business engineering or another field relevant to IT, or a bachelor’s degree combined with relevant professional qualifications, and four years of relevant experience in the development of document management solutions using OpenText Archive Server/Content Server solution architecture;
• expert knowledge of OpenText LiveLink/Content Server, Archive Server and Enterprise Connect;
• proven experience in the installation, setting-up, customisation, maintenance and integration of OpenText solutions in complex enterprise system architectures;
• knowledge of the design, development and management of workflows and LiveReports;

• sound knowledge of the use of server operating systems (Windows 2008 or later versions), databases (Oracle 11), web applications (Tomcat/Apache and IIS), authentication services (Active Directory, Oracle IAM, Radius);
• knowledge of software development best practices and methodologies as well as of test support and test automation tools;
• experience in developing architectural solution designs, handling all relevant technical aspects, such as dimensioning, performance, integration/development frameworks, security, backup, restore and high availability, would be an asset.

The following competencies would also be an asset:

• expert knowledge of the internal components and modules of Content Server 10/10.5 and related software, including eLink, AdLib eXpress, Archive Server API, Document Pipelines and Enterprise Scan;
• expert knowledge of the Content Server-based modules/solutions content life cycle management, extended collaboration and knowledge management, as well as of advanced workflows, security clearance, monitoring agent software and web services;

• experience of SAP-related OpenText products/modules (document archiving for SAP solutions/DocuLink for SAP solutions, employee information management for SAP solutions);
• a sound knowledge of OpenText mobility solutions;
• experience of document capture solutions for mailroom automation (scanning, classification, OCR);
• experience of the HP Application Lifecycle Management suite;
• hands-on programming experience using generic object-oriented languages such as Java or C# and repository management tools such as git, CVS or others;
• knowledge of OScript programming;
• hands-on experience of SQL database development and tuning using Oracle.
• experience in a lead role (technical lead) in a project implementing a content management solution;

• an advanced-level command of English with proven drafting ability;
• a good knowledge of at least one other official language of the EU;
• a good knowledge of MS Office, in particular Word, Excel, PowerPoint and Access;
• a good knowledge of MS Project and MS Visio;
• ideally, knowledge of test tools like HP ALM, as well as test automation;

• ideally, knowledge of IT service management processes and best practices (such as ITIL), particularly in the areas of problem management, release management and capacity management;
• knowledge of ISO 9001 project quality management standards would be an asset.

Competencies:The successful candidate will have the following behavioural competencies:

• is able to create a theoretical framework that helps in the deployment of practical solutions and to identify connections and relationships between concepts and events;
• communicates ideas in an effective manner and ensures mutual comprehension;
• understands who his/her clients are and what their expectations are, making improvements to services on the basis of feedback and establishing methods for improving quality in a timely manner;
• manages his/her own workload independently, supporting team members without assuming responsibility for their work, sharing information and supporting team members in the achievement of common goals;

• establishes and maintains cooperative relationships with staff and management at all levels, both inside and outside the organisation, finding common ground/areas of agreement and adopting win-win solutions;

• pursues projects with energy and drive, seeing resistance and setbacks as inevitable obstacles that need to be overcome;
• takes the initiative in improving policies, processes, products and decisions;
• empowers himself/herself in order to manage situations of high workload by taking responsibility for his/her own actions, while having a number of well-established ways of defusing tension;

• uses rigorous logic and comprehensive processes in order to solve difficult and challenging problems and deliver results, even within tight time frames.

Further Information:Three-year fixed-term contract, with possible conversion to a contract of indefinite duration subject to individual performance and organisational needs.
For releases and planned maintenance activities, as well as for enabling the division to maintain its business continuity capability, the successful applicant will occasionally be expected to perform work during non-standard working hours and to work at the ECB’s standby sites.
To further enhance the diversity of its workforce, the ECB particularly encourages applications from female candidates.
The division is willing to discuss part-time arrangements.

The selection committee may place suitable candidates on a reserve list, from which candidates may be appointed to similar positions in the same or another business area. It may also be decided to fill the position(s) advertised in this vacancy notice with a suitable candidate or candidates from the reserve list resulting from a recruitment procedure for a similar position. Candidates will be informed accordingly if this happens.

How to apply:Applications are to be made in English and submitted using our online application form. An "Applicants' Guide" can be downloaded from our recruitment pages.
The recruitment process may include a pre-screening exercise, a written exercise, a presentation and interviews.

Applications are accepted from nationals of Member States of the European Union.
The requirements laid down in the vacancy notice must be met by the closing date for applications.
This vacancy notice may be used to fill the same position again, or similar positions, within 12 months of the selection decision.

This position has been allocated to salary band: F/G