Principal Information Management Experts (Team Leaders). ECB, Frankfurt. Open until 26 September 2018

Principal Information Management Experts (Team Leaders)

Reference:

2018-211-EXT

Type of contract:

Fixed-term contract which may be converted into a permanent contract after three years subject to individual performance and organisational needs

Who can apply:

EU nationals

Salary:

H band and benefits

Working time:

Full-time

Place of work:

Frankfurt, Germany

Closing date for applications:

Wednesday, 26 September 2018

Your team

You will be part of the Information Governance (IGO) Division of the Directorate General Secretariat. We are currently implementing an Enterprise Information Management Strategy and laying the foundations for an enterprise-wide Knowledge Management Programme. These two initiatives will introduce a holistic approach to managing the ECB’s information and knowledge assets. Librarians, archivists and records managers are working in close collaboration with information technology experts to make this happen.

The IGO Division is responsible for developing the ECB’s Information Governance Framework and implementing innovative collaboration and information tools and services. Several of these services rely on DARWIN, the ECB’s Enterprise Content Management System. DARWIN is based on the standard software package of OpenText Content Server, and serves more than 13,000 users in the European System of Central Banks, the European Systemic Risk Board, the Single Supervisory Mechanism and the European Financial Stability Facility. We aim to provide all of these teams with solutions that enable them to manage and share an increasing amount of information and facilitate collaboration.

We are now seeking to recruit two Principal Information Management Experts to lead the Archives and Records Management team and the Information Management Solutions team. In this role you will lead a team of between 8 and 10 colleagues and play a key role in information management projects to support the implementation of information policies and to facilitate collaboration and business effectiveness. You will work closely with your Head of Section and colleagues across all business areas – especially within the Directorate General Information Services, Data Protection Office, Data Management teams and Directorate General Legal Services – in order to deliver the work programme.

Your role

As Team Leader you will:

coordinate the team, coach, appraise and support team members in their professional development;

establish efficient work plans and adjust them to achieve the specific objectives of the Directorate General;

ensure the flow of information within and beyond the team and foster collaboration within the Directorate General and with other business areas;

contribute to the Division’s strategic planning by identifying particular trends and opportunities in the area of information governance.

In addition, as leader of the Information Management Solutions team you will:

lead the evolution of solutions for the medium/long term (e.g. areas of development/improvement with a specific focus on finding an appropriate balance between user friendliness, risk mitigation and costs);

support the DARWIN Service Owner where decisions are required;

coordinate the delivery of functional support and/or training to maintain a high level of customer adoption and satisfaction.

In addition, as leader of the Archives and Records Management team you will:

lead the further development and transformation of the current information management offering and team (i.e. ensuring that current tasks and activities serve desired end goals, add value and are as lean as possible;)

contribute to the development of innovative solutions that serve ECB information governance requirements;

support the design and implementation of agile information processes and/or training to maintain a high level of customer adoption and satisfaction;

coordinate activities designed to ensure adherence to ECB information governance policies.

The positions offer an excellent opportunity to lead and further develop highly dynamic teams that provide state-of-the-art EIM and knowledge solutions to enable end users to work smarter and faster. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills

Essential for both roles:

a master’s degree or equivalent (read more ) in Business Administration, IT, Information Management or another relevant field;

experience in coordinating and coaching teams;

sound knowledge of and experience in the concepts, principles and practices of document, records and archives management;

training and experience in project management techniques;

an advanced command of English and an intermediate command of at least one other official language of the EU.

Essential for the Information Management Solutions Team Leader:

a minimum of three years of experience in the functional development and support of an organisation-wide critical system;

well-developed understanding and experience of collaboration and ECM solutions;

familiarity with IT processes and methodologies (e.g. IT risk assessments, release, incident/problem/service-level management and ITIL).

Essential for the Archives and Records Management Team Leader:

a minimum of three years of experience in the development and implementation of information governance, records management and/or library policies and solutions;

experience with business process design and optimisation methodologies and tools;

sound understanding of change management principles and experience in leading change initiatives.

Desired (for both roles):

the ability to work with a user-centric approach;

a proven ability to interact with and influence stakeholders at different levels to adopt and support new and effective information management initiatives;

experience in market analysis and/or procurement;

advanced use of standard MS Office applications (such as Word, Excel and PowerPoint);

working knowledge of MS Project and MS Visio (or similar business process mapping tools);

sound understanding of operational risk and business continuity management functions.

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs. You are skilled at encouraging people to develop their abilities and are able to build up high-performing teams.

Further information

The position to lead the Archives and Records Management team is limited until 31 December 2020 and may be extended, subject to individual performance and organisational needs.

For additional information on these specific vacancies, you can speak to the recruiting manager, Laura Rodewald, on +49 (0)69 1344 5708 between 12:00 and 13:00 on Friday, 7 September 2018.

The recruitment process for this position may include an online interview via WebEx at the pre-selection stage and – if you are invited to participate further in the selection procedure – an on-site written exercise, a presentation and interviews.

Application and selection process

For further information on how to join us, read more.

Information Management Specialist. ECB, Frankfurt

Vacancy Notice ESCB/IO Information Management Specialist

Your team

The Information Governance Division (IGO) of the Directorate General Secretariat of the European Central Bank (ECB) is seeking an Information Management Specialist for its Information Management Solutions Team.

The IGO Division is responsible for:

·         developing, maintaining and guiding the implementation of information management policies and procedures and providing records management services, including in the area of data protection;

·         managing the ECB’s physical and electronic archives and ensuring the disclosure of archived information when required, as well as disposing of information in accordance with the ECB’s information retention policy;

·         managing the ECB library and providing staff with print and electronic publications and information services;

·         supporting the further development of Enterprise Information Management and coordinating the

·         selection of systems and tools for archives and library management, as well as for collaboration, document and records management;

·         providing relevant user training, maintenance and support for the ECB, the Eurosystem, the European System of Central Banks (ESCB), the European Systemic Risk Board (ESRB), the Single Supervisory Mechanism (SSM) and the Single Resolution Board (SRB).

The Information Management Solutions Team is responsible for:

·         coordinating and developing information management solutions, especially DARWIN (the ECB’s electronic documents and records management system operating on OpenText Content Server);

·         designing and configuring business solutions, such as communities, reports and workflows in DARWIN;

·         providing DARWIN user support;

·         user community and training management.

Your role

Information Management Specialist within the team will be entrusted the following main tasks:

·         provision of information, advice, tools and functional support to ECB/SSM key users (including ESCB Committee and ESRB secretaries) and key contact persons in other organisations using DARWIN;

·         provision of specialist functional support to Records Management Specialists, Librarians and Archivists in the ECB;

·         resolution of functional issues/questions;

·         day-to-day communication with and animation of user communities;

·         design and configuration (using DARWIN functionality) of standard workflows, reports and customised web interfaces, etc.;

·         participation in the collection, evaluation and prioritisation of functional improvements to DARWIN or to other information management solutions;

·         analysis of requirements and process optimisations; design, implementation, testing and delivery of business change requests from business areas, projects or committees/collaboration groups;

·         participation in the testing of maintenance releases and business continuity readiness for information management solutions, including collaboration with the Directorate General Information Systems;

·         maintenance of toolkits and knowledge databases for users and the IS Service Desk;

·         monitoring and reporting on application functional support activities;

·         contributing to the selection, implementation and support of new information management solutions.

Main qualifications:

·         bachelor’s degree (ideally in IT, business administration, information management or related subjects);

·         at least three years’ recent full time equivalent experience in the field of information, knowledge, records, archives or library management or a similar discipline;

·         experience in configuration, implementation and functional support of ECM solutions;

·         experience in business analysis and process optimisation;

·         working knowledge of standard office applications (Word, Excel, PowerPoint);

·         advanced command of English with proven drafting ability;

·         working knowledge of at least one other official language of the EU.

The contract will happen under the framework the ESCB & International Organisations framework and are between 3 and 36 months. We have a preference for a longer term contract.

For further information, please contact Petri.Salminen@ecb.europa.eu, Tel: +49 69 1344 7056.

 

Information Management Expert. ECB, Frankfurt. Open until 28 September 2017

Information Management Expert in the Information Governance Division

Reference:

2017-235-EXT

Type of contract:

Fixed-term contract until 31. December 2020, which may be extended subject to individual performance and organisational needs.

Who can apply:

EU nationals

Salary:

F/G band and benefits

Working time:

Full-time

Place of work:

Frankfurt, Germany

Closing date for applications:

Thursday, 28 September 2017

Your team

The Information Governance Division (IGO) of the Directorate General Secretariat of the European Central Bank (ECB) is seeking an Information Management Expert for its Information Management Solutions Team.

The IGO Division is responsible for:

• developing, maintaining and guiding the implementation of information management policies and procedures and providing records management services, including in the area of data protection;
• managing the ECB’s physical and electronic archives and ensuring the disclosure of archived information when required, as well as disposing of information in accordance with the ECB’s information retention policy;
• managing the ECB library and providing staff with print and electronic publications and information services;
• supporting the further development of Enterprise Information Management and coordinating the selection of systems and tools for archives and library management, as well as for collaboration, document and records management;
• providing relevant user training, maintenance and support for the ECB, the Eurosystem, the European System of Central Banks (ESCB), the European Systemic Risk Board (ESRB), the Single Supervisory Mechanism (SSM) and the Single Resolution Board (SRB).

The Information Management Solutions Team is responsible for:

• coordinating and developing information management solutions, especially DARWIN (the ECB’s electronic documents and records management system operating on OpenText Content Server);
• designing and configuring business solutions, such as communities, reports and workflows in DARWIN;
• providing DARWIN user support;
• user community and training management.

Your role

As an Information Management Expert within the team you will be entrusted with the following main tasks:

• coordination and development of functional support activities and processes, including but not limited to providing information, advice, tools and user support to ECB/SSM key users (including the ESCB and ESRB committees and secretariats) and key contact persons in other organisations using the ECB’s IM platform DARWIN;
• providing specialised support and technical awareness sessions to records management specialists, librarians and archivists at the ECB;
• communicating support-related issues with user communities;
• fostering collaboration with Information Governance and IT on support issues;
• supporting and coaching colleagues on advanced functional or technical topics;
• contributing to application management and resolving advanced issues/questions;
• collecting, evaluating and prioritising requirements and process optimisations for information management solutions;
• designing and configuring (using DARWIN functionality) advanced workflows, reports and customised web interfaces, etc.;
• participating in projects in different roles (e.g. coordination, business analyses, testing);
• selecting, implementing and supporting new information management solutions.

Qualifications, experience and skills

You will bring to the role:

• a master’s degree (ideally in IT, business administration, information management or a related
  field) or a bachelor’s degree combined with four years of experience in a relevant field;
• at least four years’ recent full-time-equivalent experience in the field of information technology or knowledge, records or information management, or a similar discipline;
• at least two years’ recent full-time-equivalent experience in implementing, managing and supporting EIM solutions;
• knowledge and experience of the principles and practices in the domain of information, records and/or archives management;
• specific professional experience with an OpenText Content Server platform would be a strong asset;
• knowledge of software development and application management disciplines would be an asset (e.g. web development, JavaScript, SQL);

• project management experience would be an asset;
• business analysis experience would be an asset;
• an awareness of, and interest in, the functioning of the ECB and the ESCB;
• an advanced command of English (oral and written);
• a good knowledge of at least one other official language of the EU;
• a working knowledge of standard MS Office applications (Word, Excel and PowerPoint).

You will also bring your ability to understand customer needs, work as part of a team, show commitment, take initiative, analyse information, manage processes and achieve objectives.

Application and selection process

Find more information under “How you can join us”:

Information Management Specialist (OpenText Content Server). European Central Bank, Frankfurt. Open until 7 December 2016

Information Management Specialist (OpenText Content Server)

Reference: 2016-208-EXT

Closing Date for Applications: Wed, 7 Dec 2016

Functional area: Secretariat

Function:The Information Management Services Division (IMS) of the Directorate General Secretariat of the European Central Bank (ECB) is seeking an Information Management Specialist for its Information Management Solutions Team.

 The IMS Division is responsible for:

• developing, maintaining and guiding the implementation of information management policies and procedures and providing records management services, including in the area of data protection;
• managing the ECB’s physical and electronic archives and ensuring the disclosure of archived information when required, as well as disposing of information in accordance with the ECB’s information retention policy;
• managing the ECB library and providing staff with print and electronic publications and information services;
• supporting the further development of Enterprise Content Management (ECM) and coordinating the selection of systems and tools for archives and library management, as well as for collaboration, document and records management;
• providing related user training, maintenance and support for the ECB, the Eurosystem, the European System of Central Banks (ESCB), the European Systemic Risk Board (ESRB) and the Single Supervisory Mechanism (SSM).

The Information Management Solutions Team is responsible for:

• coordinating and developing information management solutions, especially DARWIN (the ECB’s electronic documents and records management system, which is currently operating on Open Text Content Server 10 and is being updated to Open Text Content Server 16);
• designing and configuring business solutions, such as communities, reports and workflows in DARWIN;
• providing DARWIN user support;
• user community and training management.

The Information Management Specialist within the team will be entrusted the following main tasks:

• providing information, advice, tools and user support to ECB/SSM key users (including the ESCB and ESRB committees and secretariats) and key contact persons in other organisations using the ECB’s ECM platform DARWIN;
• providing specialist user support to Records Management Specialists, Librarians and Archivists at the ECB;
• resolving user issues/questions
• day-to-day communication with and support of user communities;
• designing and configuring (using DARWIN functionality) standard workflows, reports and customised web interfaces, etc.;
• collecting, evaluating and prioritising improvements to DARWIN or to other information management solutions;
• analysing requirements and process optimisations;
• designing, implementing, testing and delivering new functionalities requested by business areas, projects or committees/collaboration groups;
• testing maintenance releases and business continuity readiness for information management solutions, including collaboration with the Directorate General Information Systems;
• maintaining toolkits and knowledge databases for users and the IS Service Desk;
• monitoring and reporting on application functional support activities;
• selecting, implementing and supporting new information management solutions.

Qualifications and experience:Applicants must have the following knowledge and competencies:

• a bachelor’s degree (ideally in IT, business administration, information management or related fields);
• at least three years’ recent full-time equivalent experience in the fields of information, knowledge, records, archives or library management, or a similar discipline;
• experience in the configuration, implementation and user support of Enterprise Content Management solutions;
• experience in business analysis and process optimisation would be an asset;
• experience with an Open Text Content Server platform would be an asset;
• working knowledge of standard MS Office applications (Word, Excel, PowerPoint);
• an advanced command of English with proven drafting ability;
• intermediate knowledge of at least one other official language of the EU.

Competencies:The successful candidate will have the following behavioural competencies:

• understands who his/her clients are and what their expectations are;
• ensures timely responses in order to serve clients;
• examines issues critically and adopts relevant approaches geared towards successful business solutions;

• manages his/her own workload independently, without burdening other team members unnecessarily;
• supports team members without assuming responsibility for their work;
• shares information and supports team members in the achievement of common goals;

• approaches projects with energy and drive;
• sees resistance and setbacks as opportunities to be overcome;
• generates agreed results within tight time frames;
• exceeds expectations even for challenging tasks.

Further Information:Fixed-term contract until 31 December 2019, which may be extended subject to individual performance and organisational needs.
Candidates from ESCB institutions and international organisations are also welcome to apply – i.e. an applicant’s current employer should be: (i) the national central bank of an EU Member State; or (ii) a European or international institution (e.g. the BIS, EBRD or IMF). Applicants must have a contract of employment with their current institution ending at least one year after the end of the proposed period of employment at the ECB. Applicants are encouraged to discuss their interest in being seconded to the ECB with their line management prior to applying. An ESCB/IO contract can be offered for 3 or 6 months, which may be extended up to a maximum of 36 months subject to individual performance and organisational needs.

The selection committee may place suitable candidates on a reserve list, from which candidates may be appointed to similar positions in the same or another business area. It may also be decided to fill the position(s) advertised in this vacancy notice with a suitable candidate or candidates from the reserve list resulting from a recruitment procedure for a similar position. Candidates will be informed accordingly if this happens.

How to apply:Applications are to be made in English and submitted using our online application form. An "Applicants' Guide" can be downloaded from our recruitment pages.

The recruitment process may include a pre-screening exercise, a written exercise, a presentation and interviews.

Further information on the ECB's conditions of employment for fixed-term positions can be found at http://www.ecb.europa.eu/careers/newcomers/fixed-term/html/index.en.html.

Applications are accepted from nationals of Member States of the European Union.

The requirements laid down in the vacancy notice must be met by the closing date for applications.

This vacancy notice may be used to fill the same position again, or similar positions, within 12 months of the selection decision.

This position has been allocated to salary band: E/F

Operational Support Specialist. European Central Bank. Open until the 4th March 2010

Operational Support Specialist


Ref ECB/EXP/005/10
Business Area Secretariat & Language Services
Directorate / Division Archives, Library and Records Division


Function


The Archives and Records Management Section (ARMS) of the European Central Bank’s Directorate General Secretariat and Language Services is seeking applications for the position of Operational Support Specialist for the DARWIN Competency Service Team (CST – 6 members). ARMS is responsible for:

Developing, implementing and maintaining the policies and procedures for archiving and document and records management;
Providing electronic document and records management services;
Coordinating the selection of systems and tools for document and records management, and providing related functional training, maintenance and support;
Supporting the introduction and further development of Enterprise Content Management (ECM), including collaboration tools for the ECB, the Eurosystem and the European System of Central Banks (ESCB);
Managing the ECB’s central archives.
The successful candidate will contribute to the operations and the improvements of the DARWIN system which is currently being used by 2,000 users at the ECB and 6,000 users in the NCBs. DARWIN (Documents And Records Web-based Information Network – name of the application), which is based on the standard software package Open Text Livelink, aims to:

Provide ECB business areas and ESCB committees with tools that enable them to efficiently manage the increasing number of documents and enhance the efficient use of knowledge by facilitating the sharing of documents and the collaborative work;
Facilitate the implementation of document and records management policy;
Enable compliance with the legal framework within which the ECB operates.
The holder of this position will be entrusted with the following main tasks:

Analysis, design, implementation, testing and delivery of business change requests from business areas, projects or ESCB committees/collaboration groups.
Participation in the collection, evaluation and prioritisation of functional improvements.
Resolution of functional questions/problems.
Provision of assistance to ECB Key Users (incl. Committee secretaries), NCB Key Contact Persons and Licence Monitors.
Provision of functional support to Records Management Specialists and Archivists.
Day to day encouragement and support of user communities.
Maintenance of the DARWIN key user tool kit and knowledge database for Service Desk.
Monitoring and reporting on application support activities.



Qualifications and experience


The successful candidate must have the following knowledge and competencies:

Bachelor university degree in business or IT, or a proven ability to perform the tasks required by the position .
Experience with Enterprise Content Management systems, preferably as a power user.
Experience of document and records management would be an advantage.
Sound understanding and experience of DARWIN would be a strong asset.
Practical experience in supporting the management of systems including release management and testing.
Working knowledge of standard office applications (Word, Excel, PowerPoint).
Good command of English with proven drafting ability.
A working knowledge of at least one other official language of the EU.



Behaviour Competencies


The successful candidate will have the following behavioural competencies:

Information orientation

Analyses complex data sets from diverse sources.
Simplifies complex processes resulting in increased speed and/or quality of output.
Interpersonal

Uses simple/clear words/pictures to communicate information.
Ensures timely and responsive actions to serve clients.
Shares information and supports team members in the attainment of common goals.
Personal

Adapts to changing plans and circumstances with ease.
Shows commitment towards achieving organisational goals.
Can be counted on to hold things together during tough times.
Takes initiative to improve policies, process, products and decisions.



Duration of contract / Closing date


Short-term contract until 31 December 2011.

Closing date for applications: 4 March 2010




Further information


Applications are to be made in English and submitted using our online application form. An “Applicants' Guide” can be downloaded from the “FAQs & Help” page.

The recruitment process may include a pre-screening exercise, a telephone interview, a written exercise and a panel interview.

Further information on the ECB’s Conditions of Employment can be found at http://www.ecb.europa.eu/ecb/jobsproc/jobs/html/index.en.html.

The assignment will be offered on the basis of a temporary secondment from the applicant’s current employer for the period specified. Applicants are encouraged to discuss their interest in being seconded to the ECB with their line management prior to submitting an application.

The applicant’s current employer should be the national central bank of an EU Member State or a European or international institution (e.g. EBRD, IMF or BIS).

Applicants must be nationals of an EU Member State.

Position band: E/F