IT Analyst, Information Management Services. World Bank, Washington, D.C. Open until 27 January 2021

 IT Analyst, Information Management Services

Job #:	req10608
Organization:	World Bank
Sector:	Information Technology
Grade:	GE
Term Duration:	3 years 0 months
Recruitment Type:	Local Recruitment
Location:	Washington, DC,United States
Required Language(s):	English
Preferred Language(s):
Closing Date:	1/27/2021 (MM/DD/YYYY) at 11:59pm UTC

Description About the World Bank Group: Established in 1944, the World Bank Group (WBG) is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. ITS Vice Presidency Context: Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations. Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group. ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform. Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization. Unit Context: The Information & Technology Solutions, Knowledge and Information Services Unit is led by the Chief Archivist within the Information Management & Technology (ITS) Vice Presidency.  ITSKI partners with clients and IT network colleagues to provide transformative development solutions through the management of information and provisioning of IT enabled business solutions, towards a world free of poverty.  The ITSKI unit’s primary clients are internal (the Regional Vice-presidencies, the Global Practices) and other corporate and operational units, as well as with external clients, partners, and the public that use the Bank’s Access to Information systems and archival services.  Within ITSKI, the ITSRI Unit is responsible for the Records and Information Management and Open Publishing functions which provide the foundation to transparency, accountability, and evidence-based decision-making at the WBG. The work includes enabling information and knowledge sharing with the development community while also facilitating the easy capture, sharing, discovery, use, storage and disposition of WBG information.  Additionally, the ITSRI team supports the underlying applications for the Archives, document/record management repositories, ITSKI intranet sites and internal and public facing curated collections for the World Bank and development community and manages active and semi-active paper files for ICSID, INT, and IFC at their Records and Information Centers, before the files are transferred to the custody of the WBG Archives in the Records Center at the Pennsylvania Mine. This position is in ITSRI (Records and Information) unit as team member of the Web Archives program supporting our Extranet and Intranet information lifecycle processes. Web archiving is a part of the World Bank Group digital preservation strategy which aims to capture, preserve, and provide access to institutional memory, information, and knowledge. Archived websites represent an important digital asset of significant historical and research value and serve as record of the WBG business activities. Duties and Accountabilities: The Information Analyst will assume the following responsibilities: Developing customized archiving solutions using open source crawler, SharePoint, Python, JavaScript, Perl script, XML, HTML and CSS for WBG external and internal websites. Leveraging SharePoint REST APIs to extract Document Libraries from O365 platforms including websites, Yammer groups and Teams. Working on developing and enhancing Python scripts to capture Yammer and Teams conversations and converting them to PDF as part of the web archiving service. Working on solutions to convert WBG press releases raw HTML data to PDF for easy cataloging, search and retrieval. Providing technical support and virtual meeting logistics for the Copyright Coffee series. Selection Criteria Master's degree with 2 years relevant experience or Bachelors Degree (preferably Bachelor of Engineering in Information Technology) with a minimum of 4 years relevant experience. Related work experience in the Information Technology field. Proficiency in cloud platforms such as Office 365 collaboration solutions, SharePoint 2016 and SharePoint Online. Hands on experience using SharePoint web services, REST APIs and SQL server. Excellent analytical, problem-solving and project management skills. Ability to work independently and within team environment. Organized, agile, persistent, and proactive. Ability to work and juggle multiple tasks within tight deadlines English proficiency, written and spoken a must. Knowledge of other languages a plus. Required Competencies: Strong interpersonal and communication skills. Ability to work cooperatively and collaboratively in a fast-paced collaborative environment Adaptability - Recognizes and responds appropriately to new situations. Business Enterprise Knowledge - Keeps informed on business operations data. Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success. Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view. Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.

Records Management Expert. IDB, Washington DC. Open until 4 December 2020

Records Management Expert - Corporate Services  Specialist or Sr. Associate

   

Background: Within the Administrative Services Division of the Budget and Administrative Services Department, the Records Management Section is looking for a professional with experience in Records Management (RM).

   
The team’s mission: The Records Management Section is responsible for the Records Management (RM) program at the IDB Group, which encapsulates the establishment and monitoring of the governance framework, the management of digital and physical records, the delivery of RM support including trainings to Business Units and the coordination of the RM function in the 29 country offices.

  
What you’ll do, Among other things,  

 

• Support the consolidation and execution of RM governance across the IDB Group;
• Design information architectures for the organization of digital Records covering the design, mapping with retention plan, approval, and deployment.
• Lead process optimization in Business Units, ensuring that client needs, and management expectations are met while being compliant with policies.
• Provide support and training to IDB Group Personnel on RM.
• Develop and maintain RM policies/guidelines/tools and identify improvement opportunities based on market trends and standards.
• Lead projects geared to improving RM solutions with close coordination/interaction with the IT Team.

 

 

What you’ll need: 

   

Education: Master’s degree in Information Management, Records Management, Archives Management or related disciplines.

   
Experience: 

• A minimum of five years of relevant practical work experience in RM or Information Management preferably in an international organization or another multi-cultural environment. 
• Advanced knowledge of and experience with the concepts, principles and practice of information, document, records and archives management focused on digital records. 
• Demonstrable experience in designing and supporting a Document and Records Management System, experience in retention management would be very advantageous. 
• Experience in project management, business analysis and process optimization involving RM. 
• Experience in the delivery of trainings and support on RM. 
• Experience in leading change processes would be a great plus.
• Systems and technology: Experience with Office365 including SharePoint. Advanced knowledge in the use of Microsoft Office suite. 
• Excellent client service skills and ability to work with all levels of management and staff is critical.
• Expert writing skills and a high degree of experience in preparing and delivering various types of communications and presentations is required. 

Languages: Fluency in English is required. Proficiency in another official Bank language (Spanish, French and/or Portuguese) is desirable.

 

   
Core and Technical Competencies 
   

Link to Technical Competencies
Link to Core Competencies

   
Opportunity Summary: 

Type of contract: Staff - Fixed Term
Length of contract: 3 years
Starting date: TBD
Location: Washington DC
Requirements: You must be a citizen of one of the IDB’s 48 member countries and have no family members currently working at the IDB Group. 

Our culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative and stimulating work environment. We are the first Latin American and Caribbean development institution to be award the EDGE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests. 

 

We encourage women, afro-descendants, people of indigenous origins, and persons with disabilities to apply. 

   
About us: At the IDB, we’re committed to improving lives. Since 1959, we’ve been a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. We do more than lending though. We partner with our 48-member countries to provide Latin America and the Caribbean with cutting-edge research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve on the planning and execution of projects. For this, we need people who not only have the right skills, but also are passionate about improving lives.

    
The IDB offers a competitive remuneration and benefits package.

   
Our team in Human Resources carefully reviews all applications. 

   
Due to the current COVID-19 pandemic and its implications for our Region, the IDB Group is reviewing its hiring needs and re-prioritizing its areas of talent acquisition. We encourage candidates to continue to apply to the active postings, yet current job openings may be subject to further decisions in terms of timing of the processes, or other actions, in accordance with business needs. Final hiring decisions may also be conditioned to the candidate’s ability to timely relocate to the post of duty at the moment of starting service.

 

Additional Information

• External Opening Date: Nov 4, 2020
• External Closing Date: Dec 4, 2020
• External Contact Email: hrsc@iadb.org
• External Contact Name: HR Shared Services
• Job Field: Corporate Services

Records Assistant (Correspondence), G-5. IAEA, Vienna. Open until 12 May 2020

Records Assistant (Correspondence)(G5) - (2020/0229 (001586))

Organization: MTGS-Records Unit

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2020-04-14, 4:01:05 PM

Closing Date: 2020-05-12, 11:59:00 PM

 

Duration in Months: 36

Contract Type: Fixed Term - Regular

Probation Period: 1 Year

  

Organizational Setting

The Department of Management’s Division of General Services (MTGS) provides support functions to the IAEA through its five Sections, namely the Archives and Records Section (ARMS), the Commissary Management Section (CMS), the Facilities Management Section (FMS), the Transport and General Support Section (TGSS), and the Seibersdorf Laboratories Services Section (SLSS). 

The Archives and Records Management Section establishes a framework for the creation and management of authentic, reliable and usable records, capable of supporting IAEA business functions and activities for as long as they are required. The Section is divided into three Units: Mail, Records and the Archives Unit.The Records Unit is responsible for the management of records, capable of supporting IAEA business functions and activities.

Main Purpose

Under the supervision of the Unit Head (Records Unit), the Records Assistant (Correspondence) provides correspondence management services to Agency staff following MTGS/ARMS policies and procedures.

Functions / Key Results Expected

According to established standards and procedures:

• Manage incoming, outgoing official correspondence of the Agency by assigning security classifications and metadata, distributing incoming, outgoing official correspondence in hardcopy and digital formats; scanning documents/records , maintaining logbooks and transmittal forms for classified correspondence and documents, disposing of documents/records; advising IAEA staff on proper handling of unclassified and classified information assets.
• Monitor and update distribution lists for official correspondence in the correspondence management workflow ; create and update access groups in correspondence management systems as necessary.
• Administer the official IAEA mailbox, including monitoring the spam, manage network folders and distribute messages to the registration teams, retain messages for l reference, and provide first level support for missing communication.
• Digitise Agency official documents/records following the instructions: preparing and scanning documents and ingesting them into Agency's information systems.
• Administer the Agency's fax software including liaising with technical staff in IT and external service provider, the monitoring of incoming and outgoing fax messages, as well as ensure appropriate distribution and follow up.
• Coordinating the maintenance of correspondence management systems with the IT teams to ensure that issues affecting performance, business continuity are addressed in a timely manner;
• Perform systematic quality control on data entry in correspondence management systems, report problems to Unit Head;
• Contribute to preparing guidelines, procedures, SOPs, user manual about the correspondence management, respond to inquiries and ensure sustained high-quality customer service.
• Perform records management operations as necessary, may need to lift boxes weighing up to 15KG and work in dusty environment.

Competencies and Expertise

Core Competencies

Name	Definition
Planning and Organizing	Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.
Communication	Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
Achieving Results	Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
Teamwork	Actively contributes to achieving team results. Supports team decisions.

Functional Competencies

Name	Definition
Analytical thinking	Gathers and analyses information, identifying critical relationships and patterns among data and proposes workable solutions.
Client orientation	Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.
Resilience	Able to remain calm in emotionally charged situations. Accepts constructive feedback in a positive manner and is able to cope with setbacks.

Required Expertise

Function	Name	Expertise Description
Administrative Support	Data Management	Advanced knowledge of MS Excel, Open Refine and MS Power BI.
General Services	Data and Information Analysis and Reporting	Knowledge of applying Information Security standards and document security classifications.
Administrative Support	MS Office (Word, Excel, Outlook, PowerPoint)	Working knowledge of Microsoft Office 365, Open Text Suite or other document management applications.
Administrative Support	Records and Documents Administration	Knowledge of Record and Information Management standards and best practices.

Asset Expertise

Function	Name	Expertise Description
Administrative Support	Discretion and Respect for Confidentiality	Ability to deal with high sense of confidentiality with records and documents and to apply information security control measures.

Qualifications, Experience and Language skills

• Completed secondary education.
• A minimum of five years of work experience, two years in records management.
• Experience with data curation and Electronic Document and Records Management software.
• Work experience in an international environment is an asset.
• Good oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
• English language test (Level 2) to IAEA standard.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 46536 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insurance

Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process.
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Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.

Business Intelligence and Information Management Technician. MSF, Barcelona. Open until 07 August 2019

Business Intelligence and Information Mgmt Technician (Temporary post based in Barcelona)

GENERAL CONTEXT
Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.
MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association.
Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.
The MSF movement is built around five operational directorates supported by MSF’s 21 sections, 24 associations and other offices together worldwide. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona, Athens and decentralised in Nairobi, Dakar and Amman. The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations, including the Medical Department and Projects & IT.

DESCRIPTION OF THE POSITION
MSF-OCBA is continuously adapting processes and tools to improve efficiency and quality of data and information management. In the framework of the MSF-OCBA Strategic Plan, in general, and aligned with the objectives of the Projects and IT department, in particular, BI and Information Mgmt Technician will participate in consolidating the Information Management and Business Intelligence team as a key partner for our internal customers by:

• Modernizing and streamlining its platforms and processes in order to harmonize them with the latest working paradigms and technologies. The P&IT department is heavily investing in the creation of state-of-the-art collaborative environments to support the organization´s goals regarding information sharing and cooperation, always propped up by the right set of applications and platforms.
• Ensuring the integrity of the Organization and its stakeholders´ information. Not only the information has to be consistent, available and accurate, but also it has to be secure.
• Providing all the stakeholders within the Organization with easy to access and reliable tools using the latest technologies resulting in scalable and high-performing platforms.

This job opening is a challenging and exciting opportunity to help the Projects and IT department stir MSF-OCBA towards a more data-driven culture, using the above-mentioned objectives as guidelines. Being part of this process will give the incumbent a chance to support the technology transformation within an international organization in the humanitarian sector.
                                                
GENERAL OBJECTIVES
Participate in the transformation of MSF-OCBA into a genuinely data-driven organization by applying the latest Information management and Business Intelligence technologies, tools and techniques to the existing portfolio of IT applications and services. Additionally, provide a hands-on support to the daily operations and maintenance tasks of a set of database platforms.

PLACEMENT WITHIN THE ORGANISATIONAL CHART
The BI and Information Mgmt Technician will work within the PMO team, part of the Projects & IT department. S/he will report to the Head of PMO, Governance & Information Security.
S/he will work closely with the members of the P&IT team and especially the Information Management Manager and the Business Intelligence Manager.
The BI and Information Mgmt Technician will work closely with different internal clients, e.g. Medical, Finance, Operational and HR departments, at the headquarters and with field missions and decentralized offices. Occasionaly, s/he will also cooperate with third-party service providers supporting the department´s infrastructure and operations on a day-to-day basis.

RESPONSIBILITIES AND MAIN TASKS
With the support and guidance of the Information Management Manager and the Business Intelligence Manager, the incumbent is expected to:

• Propose feasible solutions to setbacks and unforeseen issues based on own experience and independent research of technologies related to Information and Business Intelligence platforms.
• Treat user and organization information following internal confidentiality and security policies, i.e. program and execute regular database backups, integrate General Data Protection Regulations, etc.
• Maintain and strengthen the relationship with our internal customers by providing appropriate and timely support.
• Act with professionalism and represent MSF values under any circumstances.

Related to Business Intelligence:

• Develop and maintain periodic and ad-hoc reports / dashboards, ensuring consistency with customer requirements and the policies of the Organization.
• Guarantee that the reports, dashboards and scorecards are presented to the final customer using relevant and accurate data. Additionally, guarantee that they run smoothly and are delivered using the appropriate communication channels.
• Respond to the internal customers’ queries and use Reporting technologies and tools to translate raw data into sound reports and meaningful information.
• Support the implementation of a new data warehouse based on Microsoft technologies (on Microsoft cloud)
• Write SQL queries to assist with data analytics, maintain existing database scripts for ongoing organizational processes.

Related to Information Management:

• Carry out the support and maintenance tasks in the different document management sites and channels (Workspaces, Field kits, Knowledge Hubs, Newsletters…) and technologies (sharepoint, teams, yammer, onedrive, youtube…) to ensure proper operation.
• Carry out the first line support to final users incidences, requests and improvements. And maintain the related knowledge base.
• Create the final users training contents and coordinate the training programs for final users on new solutions and procedures implemented in the area to ensure compliance with procedures and the efficient use of applications.
• Facilitate the management of change in document management, information and learning, supporting the hierarchical line and other projects that use their solutions
• Implement and maintain OCBA's document management and information standards, together with their owners, to guarantee their integration, use and adequate internal, local and international interconnection
• Participate in the validation tests of the system and document management procedures
• Work with external teams, according to the project management framework, to guarantee the functioning of the systems and the resolution of incidents to guarantee access to information.
• Promote that the transversalities with other departments and processes are adequately treated to find the most efficient solutions

SELECTION CRITERIA
Education and experience

• University Degree, preferably related to engineering (Computer Sciences, Telecommunications, Industrial Engineering, Computer Technician, or similar), Library Science, or Multimedia and Comunications.
• Desirable 1-2 years of experience working with Office 365 ecosystem, e.g. SharePoint Online, PowerApps, Flow, Delve, Teams, etc. an advantage.
• Desirable 1-2 years of experience working with ADocuments Management or Digital Archives. E.g SharePoint, Alfresco… an advantage.
• Desirable 1-2 years of experience working with some reporting tool (Microsoft PowerBI would be desirable but other like Tableau, QlikView would be ok).
• Desirable experience applying mathematical and statistical models to carry out historical data analysis, and provide data-driven trends when possible.
• Desirable experience querying with SQL language.
• Desirable experience developing database solutions at a business level using Microsoft technologies, i.e. SQL Server and Azure SQL database.
• Desirable experience working in a project/environment that used any agile framework.
• Languages: Fluent in Spanish and English. French desirable.

Competencies

• Commitment to MSF’s Principles
• Cross-cultural Awareness
• Behavioural Flexibility
• Stress Management
• Analytical Thinking
• Results and Quality Orientation
• Service Orientation
• Planning and Organising
• Teamwork and Cooperation

CONDITIONS

• Temporary position based in Barcelona MSF-OCBA headquarters
• Full-time
• Initial 1-year contract with the possibility of extension.
• Annually gross salary: €30.314,30 (divided in 12 monthly payments)  plus secondary benefits based on MSF-OCBA Reward Policy.
• Starting date: immediately

HOW TO APPLY

• To apply, all applicants should please send their CV and cover motivation letter under the reference “BI and Info Mgmt " to recruitment-bcn@barcelona.msf.org
•  Please submit your CV and cover letter in ONE file and name the file with your LAST NAME.
• Closing date: 07/08/2019
•  Replies will only be sent to short-listed candidates.

MSF OCBA is a people-focused humanitarian organization that offers a diverse, collaborative, and inclusive work environment. We believe this approach enhances our work and we are committed to equity in employment. We embrace diverse backgrounds of people working together to exhibit their passion in action for the social mission of MSF.


Médecins Sans Frontieres, as a responsible employer, under article 38 of “Ley de Integración Social del Minusválido de 1982 (LISMI)” invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.

Principal, Senior Records Management. EBRD, London. Open until 16 July 2019

Posting Date: 12-Jun-2019

Location:

Company: EBRD

Requisition ID	15268
Office Country	United Kingdom
Office City	London
Division	VP, Human Resources & Corporate Services
Dept. / Bus. Group	MD IT Office
Business Unit	Records Management and Archives
Contract Type	Regular
Contract Length
Posting End Date	28/06/2019

The EBRD’s Records Management and Archives (RM&A) team is currently seeking an engaging, dynamic and proactive individual to lead the records management function. This role will require people management skills and project management skills in the area of information management, records management and archives. Experience in developing and implementing information management policies, as well as roll out of technical capabilities (OpenText, Office 365, automation) is an advantage.

Purpose of Job

The Principal, Senior RM, is an expert in the field of records management with specific emphasis on the overall management of the bank-wide electronic document management systems- EDMS and the Bank Records System. The role is responsible for establishing, developing, implementing and maintaining the policies and procedures governing the management of the EBRD records at HQ and in the ROs in line with business requirements. The role interacts with Managing Directors and Heads of Departments.

Background

• Responsible for the management of EBRD records at HQ and in the ROs: efficient classification, storage and retrieval of information that is needed to support the Bank’s work; protection and preservation of the Bank’s records as evidence of its actions, to meet compliance with EBRD legislative and regulatory requirements and to support the Bank in cases of litigation; and protection of records identified as vital to business continuity in the event of a disaster
• Independent management and supervision of a group or a key activity
• Responsible for staff recruitment, performance and development
• Involved in bank-wide committees and participating to international forums
• Maintains links with external information services from other similar international organisations
• Adviser role to the Associate Director, Insight & Innovation
• Work under general supervision of the Associate Director, Insight & Innovation

Accountabilities & Responsibilities

• Lead the records management function developing, gaining approval for and implementing strategies and policies to support the Bank’s operational, administrative and related programmes
• Develop and maintain the records management procedures for the Bank to meet business requirements and ensure compliance with relevant legislation and regulations, with special emphasis on electronic records
• Establish best practice and ensure compliance with records management standards through awareness of current developments and new technologies and through links with external records services from other similar organisations
• Manage the Bank Records System to ensure efficient use of the system and integrity and accountability of the EBRD records management systems used to structure and monitor the records of the EBRD to enhance Bank business performance
• Manage the bank-wide electronic document management system to ensure efficient use of the system
• Represent EBRD in international forums
• Represent the records management function in Committees and Steering Groups as necessary
• Supervise staff including: recruit and develop annual individual objectives; oversee operations to ensure objectives are achieved and appraise performance
• Identify opportunities for lean and effective records management practices, such as process automation, records digitalisation
• Responsible for Bank wide adherence to records management practices and policies
• Oversee off-site storage operations to ensure smooth management and retrieval of the EBRD records stored off-site
• Lead on the Bank-wide records management training programme and communication campaigns to raise awareness of EBRD RM and archival practices
• Responsible in ensuring RO compliance with records management practices and procedures
• Work with the Associate Director, Insight & Innovation on long term information and collaboration strategy for the Bank, and ensure smooth delivery of RM projects that underpin its execution
• Anticipate the Bank’s need and act as a customer advocate
• Coach business stakeholders about better use of RM systems and practices
• Measure and monitor customer satisfaction of RM effectiveness and how they meet business objectives
• Typically deals with more complex requests, resolves problems in own group
• Propose new initiatives     
• Advise IT on projects with a RM component
• Advise the Associate Director, Insight & Innovation on any RM-related policies and procedures
• This job description is not limited to the responsibilities listed and the incumbent maybe requested to perform other relevant duties as required by business needs.

Knowledge, Skills, Experience & Qualifications

• University degree or extensive work experience in Records Management, including management of electronic records, preferably in a multi-cultural organisation
• Managerial experience with proven ability to motivate and guide staff and to foster team playing in order to deliver the business goals
• Excellent technical knowledge of electronic records and document management systems
• Computer literate: Windows, Word, Excel, PowerPoint
• Excellent leadership and coaching skills
• Excellent communications skills- ability to communicate appropriate and concise information, in written and verbal formats, to a wide variety of audiences within and outside the EBRD
• Excellent interpersonal skills- ability to work effectively with teams across a wide spectrum of competence areas and levels as well as independently and to act as a respected counterpart; ability to handle confidential and sensitive issues with discretion
• Excellent writing skills
• Ability to generate and drive projects, ability to generate new initiatives and to work creatively
• Excellent understanding of the specific nature of the Bank and its culture, and ability to build effective working relationships across departments within the Bank to deliver the objectives of the team
• Excellent team player
• Excellent planning, organisational, analytical and multi-tasking skills; ability to show initiative
• Ability to work independently, to tackle issues and propose practical solutions
• Ability to work under pressure and meet deadlines
• Flexible in working hours and willingness to travel
• Fluent English, both written and oral. Knowledge of another European Language (e.g. French, German, Russian) useful, but not essential

Diversity is one of the Bank’s core values which are at the heart of everything it does.  A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.  As an inclusive employer, we promote flexible working.

Job Segment: Manager, Bank, Banking, Law, Records, Management, Finance, Legal

Appraisal Archivist. World Bank, Washington. Open until 3 May 2019

IT Analyst, Information Management Services (Appraisal Archivist)

Job #:	req2524
Organization:	World Bank
Sector:	Information Technology
Grade:	GE
Term Duration:	2 years 0 months
Recruitment Type:	Local Recruitment
Location:	Washington, DC
Required Language(s):	English
Preferred Language(s):
Closing Date:	5/3/2019 (MM/DD/YYYY) at 11:59pm UTC

Description About the World Bank Group: Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 188-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally. The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients. The Information and Technology Solutions Vice-Presidency (ITS) enables the WBG to achieve its mission by delivering transformative information and technologies to its staff working in over 130 client countries.  Information and Technology Solutions – Knowledge and Information (ITSKI) is comprised of a team of records management, archives, library, and publishing professionals providing WBG staff and the global community with access to information and services that foster knowledge, transparency, and accountability, and reflect history to enable effective delivery of development solutions. The World Bank Group Archives team is part of ITSKI. The Archives is responsible for: the WBG Policy on Records Management (including advisory services, policy compliance outreach and training, appraisal / retention schedules, and requirements for systems); off-site records center services in Pennsylvania; implementation of the World Bank Policy on Access to Information; creating knowledge products that promote the history of the WBG and the archival holdings; and the preservation and intellectual control required to maintain access to archival records according to international standards.  The WBG Archives operates within the organization we serve, and we have a first-hand view of the records, the records creators and the context of records creation.  We advocate for WBG records, and its archival holdings, throughout the lifecycle: from the point of creation or receipt to final disposition, and beyond into the archival afterlife.  We provide meaningful work, an open and collaborative environment, interesting problems to solve, and an opportunity to develop your skills while contributing to the mission of the WBG. We value teamwork, openness, curiosity and persistence.  Duties & Accountabilities: You will facilitate delivery of core services and functions as part of the Archives’ Appraisal Team including, but not limited to: writing and revising records retention and disposition schedules; analyzing business processes and document workflows; conducting appraisal interviews and on-site visits; analyzing and appraising business functions to determine the value of records; and providing guidance to clients on identifying and applying relevant disposal authorities to their records. You will participate in the creation of information structures for WBG units within the Office 365 environment, which embed records disposition authorities within them. You will lead workflow for records manager and compliance roles in WBG electronic records management system, including privileged deletion, destruction notifications and legal holds. You will provide end user support on records appraisal and retention. You will participate in IT system decommissioning projects, including review and appraisal of digital content to determine final disposition of records. You will implement records retention and disposition schedules for WBG records in all media and work with the appraisal team to identify disposition data remediation or corrections at the end of the records’ lifecycle. You will collaborate with information technology teams on decisions pertaining to integrating business solutions with the Bank’s approved electronic records management system versus building retention and disposition requirements into systems that are not designed as records management systems. You will contribute to the formulation and implementation of policies, standards, guidelines, and procedures pertaining to information management, services and governance. You will design, develop and deliver training on appraisal and retention and information management systems. As an integral part of the Archives team, you will be an active participant in Archives’ day to day projects, responsibilities and intended outcomes. Selection Criteria MA/MS in Archives, Information Science or related field, plus minimum 2 years of relevant experience. Solid theoretical understanding and practical expertise with standards and methods for records appraisal, retention and disposition, and records management. Knowledge and understanding of archives and document and records management software systems. Knowledge of MS Office 365 applications, HPRM, Documentum or Preservica a plus. Ability to conduct independent research and functional analysis and to make discernments on the archival value of the records of the organization. Conceptual, analytic and innovative problem-solving ability. Hands-on and willing to take action. Ability to contribute to projects with critical thought and insight. Capacity to work both independently and in a team.  Willingness to seek advice and assistance. Ability to develop and maintain good working relationships with staff at different levels across the organization, and with colleagues from many countries and cultures. Excellent oral and written communication skills in English. Ability to write concise and accurate reports, and good public outreach skills. Interest in, and understanding of, the Bank Group’s work and mission and objectives. Flexibility towards work environment changes and emerging opportunities. Client Understanding and Advising    Looks at issues from the client’s perspective and takes action beyond normal expectations to ensure client satisfaction. Analyzes situations and determines alternative or creative scenarios and approaches to add value to the business in new and different ways. Works within the team and with other specialty areas to define client needs and develop the best approach to meet client needs. Helps clients understand complicated issues by describing the issue and solutions in a concise way that clients can easily understand. Sees how ideas and best practices from other specialties can be adapted or applied to address client issues.  Learning Orientation     Stays abreast of new trends and developments in own specialty area as well as what is occurring in the broader industry. Obtains training as needed to remain current on technical expertise. Exposes self to increasingly more challenging projects and opportunities to learn. Tracks developments in the field through readily available sources and by maintaining active involvement with relevant industry, user and vendor associations.  Broad Business Thinking   Maintains an in-depth understanding of the long term implications of decisions both for department and the client’s business. Ensures that decisions are supported by relevant stakeholders as well as sound performance data. Effectively communicates recommended changes to clients and how they will affect their business using the client’s own terminology with limited jargon while attempting to minimize day-to-day disruption of operations.  Archives and Records Management     Oversees the implementation of storage, protection and preservation plans and systems. With guidance, manages the storage service and facilities. Assesses client requirements and researches existing metadata standards. Contributes to development and maintenance of classification schemes and hierarchies. Monitors compliance with policies and standards and the implementation of classification systems for input into updates and revisions to systems. Identifies and selects requested records. Responds to formal requests for access to information and privacy issues. Exhibits a strong knowledge of the schedules and monitors compliance by functional units. Assists in the design of audit criteria and processes. Applies review and audit process and procedures. Contributes to development of IMS systems or systems with an IMS component by collecting and analyzing user feedback and business requirements. Monitors IMS systems or systems with an IMS component.  Lead and Innovate    Applies critical thinking to current approaches, identifies areas for improvement, and tries new solutions that drive results. Considers own behavior in context of WBG's values and mission and recognizes impact one has on others. Operates in ambiguity and changing needs and supports others to do the same.  Deliver Results for Clients    Sets challenging goals that align with the WBG mission and is always looking to improve. Understands clients' most pressing challenges and contributes to solutions. Takes personal responsibility for producing high quality work, identifying and informing of risks, and delivering results for clients.  Collaborate Within Teams and Across Boundaries    Keeps others fully informed to ensure integration and work consistency and displays a sense of mutuality and respect. Approaches conflicts as common problems to be solved. Seeks and listens to input from others to inform own decision making and openly shares information. Frames thinking/actions with a WBG corporate perspective in mind.  Create, Apply and Share Knowledge    Contributes to the unit’s and WBG's body of knowledge by applying lessons learned and expertise. Actively invests in own knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group.  Make Smart Decisions    Seeks and analyzes facts, data and lessons of past experience to support sound, logical decisions regarding own and others' work. Applies cost/benefit analysis to meet work program objectives. Contributes to decision making by providing relevant risk-analysis. Shows initiative when necessary, and makes decisions in a timely manner within own area of responsibility. The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.  Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.