Records/Knowledge Management Specialists. ECB, Frankfurt. Open until 15 December 2020

 

Records/Knowledge Management Specialists

 Knowledge, Information, Data&Statistics

 Entry/early career

 Secretariat

 2800

General Information

Type of contract  Fixed-term contract, which may be extended subject to individual performance and organisational needs

Who can apply?  EU nationals

Salary  E/F (1) (minimum monthly net salary €4,034 and benefits, see further information section)

Role specialisation  Information Management

Working time  Full time

Place of work  Frankfurt am Main, Germany

Closing date  15.12.2020

Your team

You will be part of the Information Governance Division in the Directorate General Secretariat. Our Division of 50 staff members provides the framework, policies, procedures and tools to ensure that ECB staff and European citizens are able to access and benefit from our information on an ongoing basis.

As a Records/Knowledge Management Specialist you will play a key role in strengthening the ECB’s information and knowledge management services. You will work to improve the ECB’s efficiency and effectiveness by meeting users’ information needs and developing lean and automated information processes. You will make the best possible use of technology and advise and train our users to work with information in a consistent and self-sufficient manner.

You will work closely with your Team Lead and colleagues across the Division, as well as with other ECB business areas (in particular within the Directorate General Information Systems and the Data Protection Office), to deliver the Division’s work programme.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply, irrespective of your gender, gender identity, ethnicity, sexual orientation, age, religion, disability or other characteristics.

Your role

As a Records/Knowledge Management Specialist you will:

• engage and collaborate with our users to identify/understand their needs and to design and deliver user-centric records management and knowledge management solutions;
• design and advise on ECB information structures (access rights, folder structures, metadata, taxonomies, etc.) to facilitate the efficient recording of ECB information (information capture, retrieval and retention);
• review and monitor ECB information structures and processes to ensure that they are as efficient as possible and comply with ECB information policies and obligations, ideally in an automated way;
• proactively maintain awareness of emerging records and knowledge management services, trends, standards and technologies and understand their impact on the ECB’s information and knowledge services;
• advise, train and engage users, making them aware of the available information policies, processes, services and solutions and empowering them to work with information in a consistent and self-sufficient manner;
• actively contribute to projects that enhance the ECB’s information and knowledge services and solutions.

This position offers an excellent opportunity to combine your passion for information and knowledge management, your enthusiasm for technology and your impeccable customer service skills to transform information processes and services at the ECB. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens. 

Qualifications, experience and skills

• a bachelor’s degree or equivalent in archives, records management, knowledge management or information science (click here for details on degree equivalences);
• in addition to the above, a minimum of two years’ experience in providing records or knowledge management services, i.e. designing efficient and robust information processes and structures; 
• experience of working collaboratively with users to gather, analyse and assess their information needs in order to provide innovative and user-centric knowledge and information solutions;
• experience of leading initiatives to foster desired behaviours and promote good information and knowledge management practices (e.g. knowledge sharing and open collaboration);
• experience in designing efficient and robust information processes and structures;
• a comprehensive knowledge of records management concepts, principles, functions, techniques, methods and international standards, as well as proven experience of applying them to information holdings;
• a broad awareness of information governance, information management and knowledge management issues, trends, standards and technologies;
• an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

Desired: 

• an understanding of the changing role of information professionals; 
• knowledge and understanding of metadata and the ability to design metadata structures to support information retrieval;
• experience with ECM software and collaboration and information exchange tools, preferably OpenText Content Server, Documentum, Microsoft Teams, digital whiteboards, SharePoint, Confluence and Dropbox.

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs. 

You are motivated to be part of our team and to use your skills and competencies to achieve the objectives of this position.

You are aware of your strengths and areas for development and know what motivates you to perform at your highest level.

Working modalities

We are willing to discuss part-time arrangements.

Further information

The formal title for this position will be Information Management Specialist.

Temporary appointments may be extended or made permanent subject to organisational needs and budgetary constraints. This may result in a staff member with a non-convertible fixed-term contract being offered a convertible contract in accordance with the ECB Conditions of Employment.

For additional information on this specific vacancy, you can speak to the hiring manager, Laura Rodewald, on +49 172 5728395 between 11:00 to 13:00 on Tuesday, 24 November, 10:30 to 12:30 on Thursday, 26 November and on Wednesday, 9 December, 15:00 to 17:00.

Application and selection process

For further information on how to join us, read more.

The recruitment process for this position may include an online interview via WebEx in the pre-selection phase and – if you are invited to participate in the subsequent selection phase – a written exercise, a presentation and interviews.