Senior Staff Assistant, FS-5. UNITAD, Baghdad. Open until 11 January 2021

 

Posting Title: Senior Staff Assistant, FS5 (Temporary Job Opening) Job Code Title: SENIOR STAFF ASSISTANT Department/ Office: United Nations Investigative Team for Accountability of Da’esh/ISIL Duty Station: BAGHDAD Posting Period: 28 December 2020-11 January 2021 Job Opening number: 20-ADM-UNITAD-147433-J-BAGHDAD (M) Staffing Exercise ID: N/A
						United Nations Core Values: Integrity, Professionalism, Respect for Diversity
	Org. Setting and Reporting   This position is located within the United Nations Investigative Team for Accountability of Da'esh / ISIL (UNITAD) and will be based in Baghdad, Iraq. UNITAD was established by the Secretary-General pursuant to Security Council resolution 2379 (2017), according to which it is mandated to support domestic efforts to hold ISIL (Da'esh) accountable by collecting, preserving and storing evidence in Iraq of acts that may amount to war crimes, crimes against humanity and genocide committed by the terrorist group ISIL (Da'esh) in Iraq.   Responsibilities   Within limits of delegated authority, the Senior Staff Assistant, FS-5, may be responsible for the following duties: •Manages the calendar of meetings and appointments of the Special Adviser with Heads of Missions, Prime Ministers, members of the government, diplomats, heads of international organizations, dignitaries and officials of high ranking positions. •Reads all the correspondence, both incoming and outgoing, takes the decision about priority to be given to documents and where necessary consulting the Special Adviser. The incumbent routes and distributes routine and confidential material; maintains political, constitutional, electoral, Code Cables and general management files. •Prepares and administers the Special Adviser 's travel programme, collects folder for business trips and meetings. Keeps others informed by conveying directives, reports, status updates and other relevant information, brings sensitive and urgent matters to the attention of the Special Adviser. •Assists in the overall administration of the mission, provides substantive and administrative support in managing priorities and work flow in the office of the Special Adviser and the work unit, coordinates multiple and diverse activities and work processes to ensure management of directives and decisions. •Handles a wide range of administrative duties and processes, leave requests, attendance records, timesheets, travel arrangements, visa applications, expense statement, telecommunications charges, equipment purchase, service sand supply requisitions, conference rooms booking, etc; •Serves as communications link between supervisor and senior staff on behalf of supervisor. Screens and prioritizes all incoming correspondence, compiles relevant background documents and references, identifies issues requiring the Special Adviser 's attention and refers others to relevant officers for appropriate disposition, monitors and follows-up on actions to be taken; •Support the UNITAD information and evidence management programme and its digitization programme: (in consultation with the Information Systems Management Section) assist with administrative and operational tasks associated with the implementation and execution of the digitization project, including arranging transport requirements, identifying equipment and systems that meet requirements; ensuring that the equipment under his/her responsibility is in good working order and that scanners are calibrated to requirements; •Perform other duties as assigned.   Competencies   • Professionalism – Substantive experience in, and thorough knowledge of, administrative functions (e.g., budget/ work programme, human resources, database management, etc.). Experience in communicating with senior officials and handling confidential information. Extensive knowledge, regarding the application of financial, and staff regulations and rules. The skills and ability to analyze and interpret financial data. Ability to manage processes, maintain accurate records, interpret/analyze a wide variety of data, and identify/resolve data discrepancies and activity problems. Familiarity with all of the unit's business operations and objectives. High degree of commitment to ensure the proper use of the unit's financial resources. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all area of work.  • Planning & Organizing – Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amounts of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • Communication – Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.   Education   High School diploma or an equivalent diploma is required.   Work Experience   A minimum of eight years progressively experience working in a political department and/or working for a high-ranking UN Official is required. Experience in arranging travel and accommodation is required. Experience working in a law firm or financial investigation entity is desirable. Three years of field experience in the United Nations system or other international organizations is desirable. Experience working with administrative software and Office365 including MS Word, MS Excel, MS Teams and related applications is desirable.   Languages   English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Fluency in Arabic is desirable.   Assessment   Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.   Special Notice   • This position is temporarily available until 31 December 2021. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply.Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.   United Nations Considerations   According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.  The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship.  Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity.  By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c).  In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.   No Fee   THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Senior Evidence Assistant, G-6. ICC, The Hague. Open until 29 December 2020

 

Deadline for Applications:		29/12/2020
Organizational Unit:		Information, Knowledge and Evidence Management Section (IKEMS), Office of the Prosecutor
Duty Station:		The Hague - NL
Type of Appointment:		Fixed-Term Appointment
Minimum Net Annual Salary :		€45,607.00
Contract Duration:		To be determined

 

Important Message:

From Tuesday 17 March 2020 the Court is participating in implementing measures for containing COVID-19’s spread which may cause some delays in recruitment and on-boarding activities. Thank you for your understanding.

 

A roster of suitable candidates will be established for this post as a result of this selection process for fixed-term appointments against both established posts and positions funded by general temporary assistance (GTA).

 

Organizational Context

The Information, Knowledge and Evidence Management Section (IKEMS), headed by an Information Management Coordinator, reports directly to the Prosecutor, and combines the OTP’s information, knowledge and evidence management operations into one consolidated section. IKEMS aims to maintain a coordinated, flexible and operationally responsive IKEM support capacity throughout the OTP, in order to support the full spectrum of OTP information and evidence operations.

 

The Information and Evidence Unit (IEU), as part of IKEMS, is responsible for:

- The overall custodial services of all information and evidence possessed by the OTP, including its registration, digitization, processing, preservation, storage and disclosure.

- The facilitation and administration of evidence review in both physical and digital form.

 

It receives, acknowledges and stores communications and referrals sent to the Prosecutor under article 15 of the Rome Statute, therein also conducting the initial assessment of these communications.

 

Duties and Responsibilities

Under the direct supervision of the Head of the Information and Evidence Unit and the overall guidance of the Information Management Coordinator, the incumbent will perform the following duties:

• Receive and register evidence according to IEU standards and regulations; physically and electronically process evidence and its contents along the entire evidence continuum (receipt, ingestion and processing, storage, retrieval and disclosure);
• Actively process, coordinate and quality control the registration and processing of all types of information and evidence, including hardcopy, digital, and audio/visual evidence as well as all associated metadata;
• Act as internal and external team focal point for matters relating to evidence pipeline management (processing, metadata quality control and management, storage, retrieval, disclosure and filing of documents to Registry;
• Assist in the development, drafting and review of the IEU annual report, and support the IEU Disclosure Search Assistant with complex searches of the evidence database;
• Create, review or update procedures used for evidence ingestion, processing and management; act as the IEU quality control manager for all IEU-prepared materials (SOPs, memoranda, position papers, reports, decisions and presentations);
• Oversee and actively participate in quality controlling evidence-related metadata input and input processes, standards, efficacy, efficiency and overall quality, as well as ensuring the best use of evidence databases and tools required for the operational and procedural activities of IEU;
• Review the quality of all IEU produced material with respect to the evidence process and ensures the confidentiality, availability and integrity of the evidence collection;
• Perform other duties as assigned by the supervisor.

 

Essential Qualifications

Education:

• Diploma of secondary education.
• Additional post-secondary education or training in Law, Records, Archives, Information or Office Management is desirable.

 

Experience:

• A minimum of eight years of experience in handling large quantities of documentary and/or evidentiary materials in a legal, archival, information or evidence management role is required.
• An advanced or first-level university degree may be considered as a substitute for two years' working experience only to determine eligibility;
• Relevant experience in a legal environment is desirable;
• Experience in records management or archive roles is desirable;

 

Knowledge, skills and abilities:

• Excellent computer skills (MS Office applications, Adobe, Kofax/Ascent, HP RM8, Ringtail, Nuix, eDiscovery tools);
• Excellent organizational skills;
• Excellent communication and interpersonal skills;
• Professional and personal integrity with strong adherence to discretion;
• Strong client orientation and the ability to identify clients’ needs and proactively seek solutions;
• Demonstrated skills of applying attention to detail with complex data sheets and database searches;
• Ability to establish and maintain effective relationships with people of different educational, national, linguistic and cultural backgrounds.

 

Knowledge of Languages:

Proficiency in one of the working language of the Court, English or French, is required. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) would be considered an asset.

 

ICC Core Competencies

Dedication to the mission and values

- Acts consistently in accordance with the mission and values of the Organisation;

- Maintains confidentiality, acts with integrity and shows respect for diversity;

- Shows commitment to the organisation;

- Presents a positive image of the organisation during external discussions.

 

Professionalism

- Applies professional and technical expertise;

- Keeps abreast of organisational issues;

- Produces workable solutions to a range of problems.

 

Teamwork

- Listens, consults and communicates proactively;

- Handles disagreements with tact and diplomacy;

- Recognises and rewards the contribution of others.

 

Learning and developing

- Identifies development strategies needed to achieve work and career goals and makes use of developmental or training opportunities;

- Learns from successes and failures;

- Seeks feedback and gives feedback to others to increase organisational effectiveness;

- Seeks opportunities for improvement of work;

- Has an open mind and contributes to innovation.

 

Handling uncertain situations

- Adapts to changing circumstances;

- Deals with ambiguity, making positive use of the opportunities it presents;

- Plans activities and projects well in advance and takes account of possible changing circumstances;

- Manages time effectively.

 

Interaction

- Expresses opinions, information and key points of an argument clearly;

- Handles contacts with diplomacy and tact;

- Communicates in a transparent and open way with internal and external contacts while complying with confidentiality requirements.

 

Realising objectives

- Accepts and tackles demanding goals with enthusiasm;

- Keeps to agreements with others;

- Focuses on client needs;

- Takes responsibility for actions, projects and people;
- Monitors and maintains quality and productivity.

 

General Information
- The selected candidate will be subject to a Personnel Security Clearance (PSC) process in accordance with ICC policy. The PSC process will include but will not be limited to, verification of the information provided in the personal history form and a criminal record check.
- Applicants may check the status of vacancies on ICC E-Recruitment web-site.
- Post to be filled preferably by a national of a State Party to the ICC Statute, or of a State which has signed and is engaged in the ratification process or which is engaged in the accession process, but nationals from non-state parties may also be considered.
- In accordance with the Rome Statute, the ICC aims to achieve fair representation of women and men for all positions, representation of the principal legal systems of the world for legal positions, and equitable geographical representation for positions in the professional category.
- Applications from female candidates are particularly encouraged.
- The Court reserves the right not to make any appointment to the vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description.

 

Information Management Officer, P-3. UNMISS, Juba. Open until 24 December 2020

 

Posting Title:	INFORMATION MANAGEMENT OFFICER, P3
Job Code Title:	INFORMATION MANAGEMENT OFFICER
Department/Office:	United Nations Mission in the Republic of South Sudan
Duty Station:	JUBA
Posting Period:	10 December 2020 - 24 December 2020
Job Opening Number:	20-Information Management Systems-UNMISS-145497-F-Juba (R)
Staffing Exercise	N/A

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

This position is located in the United Nations Mission in South Sudan (UNMISS), duty station Juba. Juba is classified in the "E" category and as a non-family duty station. The Information Management Officer reports to the Team leader of the Conflict related violations Unit, under the overall guidance and direction of the Director of the Human Rights Division (HRD).

Responsibilities

Within delegated authority, the Information Management Officer will be responsible for the following duties:


• Supports development and application of, methodological, data collection and disaggregation guidance, tools and documentation on indicators identified under international human rights standards;
• Liaise with OHCHR on issues and queries pertaining to human rights violations case management including improving usability and user-friendliness of the human rights database; and contributing to the implementation and further development of the tool;
• Develop and update comprehensive and dynamic data visualizations products including maps to illustrate and report on human rights trends for use online, in reports, presentations, and other materials;
• Reviews available dataset in the field of human rights and on-going work by UNMISS HRD, UN agencies, national human rights institutions, national statistical offices, civil society organizations and other stakeholders in relation to the measurement and implementation of international human rights standards;
• Identifies and gathers human rights related information and data elements from a variety of sources to produce standardized reports and services, creates data collection plans to streamline data aggregation and transformation process, and maintains database of information management data assets to support analytics.
• Develops analytical reports, dashboards and data visualizations to support monitoring and compliance activities, and conducts analyses that contribute to operational efficiency and strategic decision-making.
• Supports organization and delivery of training activities, technical assistance, consultations and collaboration with mission components and UN agencies, including human rights and information management experts/practitioners.
• Provides advisory services on information management and recordkeeping practices including: needs and business process analysis; organization and maintenance of UN information assets; search, accessibility and security classification; records preservation and disposition; and information management policies and procedures, with an emphasis on technological applications.
• Researches, analyses and evaluates new applications of information technology to archives and records management and makes recommendations for their deployment.
• Participates in record-keeping improvement projects, contributing to feasibility studies, systems analysis, design, development and implementation and in the evaluation and testing of record-keeping application improvements and new systems; provides user support.
• Develops training materials and user manuals; trains staff in use of the recordkeeping system assigned.
• Performs and supervises reference functions by advising internal and external users about records holdings and accessibility; maintaining communications with other information management networks and records and archives specialists; supervising retrieval and reproduction activities of General Service staff.
• Evaluates adequacy of existing records management and reference tools. Implements new technologies in information management to ensure that tools developed for efficient access to information are accessible to staff throughout the Organization.
• Maintains access and declassification standards by liaising with records-originating offices/offices of interest regarding access to security-classified materials and implements access and declassification determinations.
• Participates in developing client outreach strategies and in their implementation.
• Conducts programmes of outreach and user education to improve client use of desktop information resources; uses judgement of relevant institutional needs to develop presentations appropriate to client audience; develops publicity materials to facilitate outreach.
• Performs other related duties, as required.

Competencies

• PROFESSIONALISM: Knowledge of information management, archival, record keeping and record disposition. Knowledge of electronic data maintenance, including appraisal, conservation and migration management; records preservation and description. Ability to conduct research and provide recommendations on information management trends. Ability to demonstrate conceptual, analytical and evaluative skills and conduct independent research and analysis, identifying and assessing issues, formulating options and making conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

• TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

Advanced university degree (Master’s degree or equivalent) in information management, information science, information systems, social science or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible experience in data analysis, database management, modern archives management, record keeping, library, information management or related area is required.
A minimum of two years of experience in Human Rights related data analysis, collection and visualization systems, to include geographic information systems (GIS), within the UN common system is required.
Experience using Power BI, SharePoint Online and Power Automate applications is required.
Experience in building and deploying machine learning models for conflict analysis is desirable.
Experience working in an international organization or non-governmental organization in a conflict or post-conflict setting is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required.

Assessment

Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.

Special Notice

This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Records/Knowledge Management Specialists. ECB, Frankfurt. Open until 15 December 2020

 

Records/Knowledge Management Specialists

 Knowledge, Information, Data&Statistics

 Entry/early career

 Secretariat

 2800

General Information

Type of contract  Fixed-term contract, which may be extended subject to individual performance and organisational needs

Who can apply?  EU nationals

Salary  E/F (1) (minimum monthly net salary €4,034 and benefits, see further information section)

Role specialisation  Information Management

Working time  Full time

Place of work  Frankfurt am Main, Germany

Closing date  15.12.2020

Your team

You will be part of the Information Governance Division in the Directorate General Secretariat. Our Division of 50 staff members provides the framework, policies, procedures and tools to ensure that ECB staff and European citizens are able to access and benefit from our information on an ongoing basis.

As a Records/Knowledge Management Specialist you will play a key role in strengthening the ECB’s information and knowledge management services. You will work to improve the ECB’s efficiency and effectiveness by meeting users’ information needs and developing lean and automated information processes. You will make the best possible use of technology and advise and train our users to work with information in a consistent and self-sufficient manner.

You will work closely with your Team Lead and colleagues across the Division, as well as with other ECB business areas (in particular within the Directorate General Information Systems and the Data Protection Office), to deliver the Division’s work programme.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply, irrespective of your gender, gender identity, ethnicity, sexual orientation, age, religion, disability or other characteristics.

Your role

As a Records/Knowledge Management Specialist you will:

• engage and collaborate with our users to identify/understand their needs and to design and deliver user-centric records management and knowledge management solutions;
• design and advise on ECB information structures (access rights, folder structures, metadata, taxonomies, etc.) to facilitate the efficient recording of ECB information (information capture, retrieval and retention);
• review and monitor ECB information structures and processes to ensure that they are as efficient as possible and comply with ECB information policies and obligations, ideally in an automated way;
• proactively maintain awareness of emerging records and knowledge management services, trends, standards and technologies and understand their impact on the ECB’s information and knowledge services;
• advise, train and engage users, making them aware of the available information policies, processes, services and solutions and empowering them to work with information in a consistent and self-sufficient manner;
• actively contribute to projects that enhance the ECB’s information and knowledge services and solutions.

This position offers an excellent opportunity to combine your passion for information and knowledge management, your enthusiasm for technology and your impeccable customer service skills to transform information processes and services at the ECB. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens. 

Qualifications, experience and skills

• a bachelor’s degree or equivalent in archives, records management, knowledge management or information science (click here for details on degree equivalences);
• in addition to the above, a minimum of two years’ experience in providing records or knowledge management services, i.e. designing efficient and robust information processes and structures; 
• experience of working collaboratively with users to gather, analyse and assess their information needs in order to provide innovative and user-centric knowledge and information solutions;
• experience of leading initiatives to foster desired behaviours and promote good information and knowledge management practices (e.g. knowledge sharing and open collaboration);
• experience in designing efficient and robust information processes and structures;
• a comprehensive knowledge of records management concepts, principles, functions, techniques, methods and international standards, as well as proven experience of applying them to information holdings;
• a broad awareness of information governance, information management and knowledge management issues, trends, standards and technologies;
• an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

Desired: 

• an understanding of the changing role of information professionals; 
• knowledge and understanding of metadata and the ability to design metadata structures to support information retrieval;
• experience with ECM software and collaboration and information exchange tools, preferably OpenText Content Server, Documentum, Microsoft Teams, digital whiteboards, SharePoint, Confluence and Dropbox.

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs. 

You are motivated to be part of our team and to use your skills and competencies to achieve the objectives of this position.

You are aware of your strengths and areas for development and know what motivates you to perform at your highest level.

Working modalities

We are willing to discuss part-time arrangements.

Further information

The formal title for this position will be Information Management Specialist.

Temporary appointments may be extended or made permanent subject to organisational needs and budgetary constraints. This may result in a staff member with a non-convertible fixed-term contract being offered a convertible contract in accordance with the ECB Conditions of Employment.

For additional information on this specific vacancy, you can speak to the hiring manager, Laura Rodewald, on +49 172 5728395 between 11:00 to 13:00 on Tuesday, 24 November, 10:30 to 12:30 on Thursday, 26 November and on Wednesday, 9 December, 15:00 to 17:00.

Application and selection process

For further information on how to join us, read more.

The recruitment process for this position may include an online interview via WebEx in the pre-selection phase and – if you are invited to participate in the subsequent selection phase – a written exercise, a presentation and interviews.