Saturday, June 15, 2013

Information Systems Officer, P-4. UN Secretariat, DM, OICT. Open until 29 July 2013

Job Title: Information Systems Officer, P4 Department/ Office: Office of Information and Communication Technology Duty Station: NEW YORK Posting Period: 30 May 2013-29 July 2013 Job Opening number: 13-IST-OICT-28092-R-NEW YORK (R) United Nations Core Values: Integrity, Professionalism, Respect for Diversity Org. Setting and Reporting The position is located in the Knowledge Management Service, Office of Information and Communications Technology, Department of Management, New York. The Knowledge Management Service (KMS) provides strategy and tools to enable an effective knowledge management (KM) environment in which United Nations personnel and their stakeholders capture, share and disseminate the substantive knowledge relevant to their expertise. The incumbent reports to the Chief of the Collaboration & Social Networking Section. Responsibilities Within limits of delegated authority, the Information Systems Officer may be responsible for the following duties: • Plans and directs major systems projects or major components of complex systems, which typically impact critical operations and large or multiple user groups. • Provides expert advice on complex systems analysis and design; identifies the need for new systems (or modifications to existing systems) or respond to requests from users; develops plans for feasibility assessment, requirements specification, design, development and implementation, including project plans, schedules, time and cost estimates, metrics and performance measures. • Provides expert advice on knowledge and information management with a view to develop policies, procedures and guidelines related to content management, electronic repositories and the retention of institutional knowledge. • Develops a technical architecture for software systems that supports knowledge management and provides expert advice on integration of software used for KM across the organization. • Liaises throughout the UN Secretariat to ensure that underlying information management architecture is established and that knowledge management policies, strategies and solutions align with the mandates of the UN. • Tracks and monitors project progress against plan, requirements, quality measures, standard processes; liaises with users on all aspects and during all phases of development and implementation. • Provides professional leadership and work direction to assigned project team, and/or mentor and supervises the work of new/junior officers, contract staff, etc. • Liaises with the UN Archiving and Records Management Function with a view to ensuring content management systems comply with standards and policies. • Develops, implements and monitors information standards and guidelines, including testing paradigms. • Prepares technical and user documentation for entire systems and interdependent applications; prepares training materials and detailed technical presentations. • Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical reports. • Provides support for various cross-cutting Secretariat governance bodies and working groups, including the Internet Governance Group (IGG), the Architecture Review Board (ARB) and the Working Group on Knowledge Management (WGKM). Assists in the development of standards, procedures and practices to ensure a stable and effective implementation of these bodies’ initiatives and programmes. • Performs other duties as required. Competencies Professionalism: Knowledge of systems design, and development, management, implementation and maintenance of complex information systems, in particular, enterprise-scale Social Networking and Collaboration systems. Ability to develop and oversee large centralized or decentralized institutional systems; conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate critical systems matters. Knowledge of a range of computer languages and development paradigms. Knowledge of knowledge management and content management technologies as well as information security in the context of information and its secure management. Knowledge of information management standards, policies and methodologies that KM systems support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Communication: Serves as an effective spokesperson internally and externally, and forms strong partnerships with relevant parties to help meet organization’s information technology requirements and fosters information exchange. Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information. Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Education Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Work Experience A minimum of seven years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area. Experience in the design and implementation of technology solutions for the management of content, the retention of institutional knowledge and the support of knowledge sharing is required. Experience with Enterprise Content Management systems is required. Experience with the technical implementation of Social Networking and Collaboration systems such as Connections, Quickr, Websphere Portal or similar systems is required. Experience at an international organization is desirable. Qualifying years of experience are calculated following the receipt of the first level university degree recognised by the United Nations. Languages English and French are the working languages of the United Nations Secretariat. For this post fluency in English (both, oral and written) is required. Knowledge of another UN official language is an advantage. Assessment Method Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. United Nations Considerations The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED

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