Information Management Assistant, G-6. UN Secretariat. CTCED. Open until 11 September 2010

Job Title:
INFORMATION MANAGEMENT ASSISTANT, G6
Department/ Office:
COUNTER-TERRORISM COMMITTEE EXECUTIVE DIRECTORATE
Duty Station: NEW YORK


Posting Period:
12 August 2010-11 September 2010
Job Opening number:
10-IMA-cted-15932-R-NEW YORK

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United Nations Core Values: Integrity, Professionalism, Respect for Diversity

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Org .Setting and Reporting

This position is located in the Counter-Terrorism Committee Executive Directorate. The incumbent reports to the Head of Administration & Information.

Responsibilities

The incumbent maintains the Electronic Records Database (TRIM) system by inputting data and producing reports and statistics as necessary, ensuring accuracy and promptness of data entry. Ensures strict confidentiality of data and security of IT systems.

Monitors personal computers to ensure that software distributions and updates are being done. Performs second level desktop troubleshooting in conjunction with the Help Desk. Provides technical advice to clients when necessary.

Performs administration, operation, technical support, and monitoring of the server system. Assists in identifying the need for new systems or re-engineering of the existing systems. Responds to requests from users and assists in deploying/configuring systems so as to conform to the Office of Information and Communications Technology (OICT) infrastructure standards and Counter-Terrorism Executive Directorate needs.

Attempts to resolve as many problem calls or service requests as possible on initial contact. Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay. Provides basic training to end-users on the use of standard systems and applications. Escalates problems/tasks to the appropriate parties in accordance with established procedure. Detects problem patterns and recommend solutions. Keeps abreast of developments in technology both in the UN and in the industry in general. ecommends acquisition of hardware, software, devices, tools, etc. to facilitate work.

Maintains inventory of IT equipment in New York. Troubleshoots, cleans, and repairs/rebuilds equipment. Maintains copiers, digital senders and fax machines. Monitors inventory levels and initiates procurement with Administrative Officer when low thresholds are reached.

Competencies

Professionalism - Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments,observing deadlines and achieving results.


Planning and Organizing - Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; adjusts priorities as required; Allocates appropriate amount of time and resources for completing work.

Client Orientation - Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions.

Teamwork - Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda. Technological Awareness - Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

High school diploma or equivalent.

Work Experience

Seven years of experience in information technology, information management or related field is required. User support experience and knowledge of TRIM records management software is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this post, fluency in oral and written English is required. Knowledge of another official UN language is desirable.

United Nations Considerations

The United Nations is committed to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. The United Nations Secretariat is a nonsmoking environment.

Assessment Method

Comptency-based interview. Passing the New York Administrative Support Assessment Test is a prerequisite for recruitment consideration in the General Service category in the United Nations Headquarters at New York. To make arrangements to take this test, you may bring in person a copy of your completed Personal History Profile to the General Services and Related Categories Staffing Unit (GSRCSU), United Nations Secretariat, located at One United Nations Plaza (at corner of 1st Avenue and 44th Street), Room DC1-200. GSRCSU receives applicants every Wednesday (except public holidays) between 10.00 am and Noon. Persons wishing to take the ASAT are pre-screened and, if successful, scheduled to sit the ASAT at a later date.

Special Notice

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.