Information Officer, Information Management - Metadata. World Bank. Open until 10 February 2010

Job # 100190
Job Title Information Officer, Information Management - Metadata
Job Family Information Technology
Location Washington, DC
Appointment International Hire
Job Posted 27-Jan-2010
Closing Date 10-Feb-2010
Language Requirements English [Essential]
Appointment Type

Background / General description
The Information Solutions Group (ISG) is the World Bank’s central function for the provision of information and technology services to the Bank’s business units. Bank IT strategy is designed to align IT initiatives with the Bank’s business strategy. The overarching objective is to ensure that end-users have the information and systems to do their job at HQ and in the Country Offices. The management of most of the end-user IT services, business solutions and the underlying technology infrastructure is centralized with ISG.

Through the work and services provided to staff and member countries, ISG staff contribute to the Bank's mission of "Working for a World Free of Poverty." ISG also is committed to the Bank's Guiding Principles and Core Values.

Our Guiding Principles:
*Client centered; *Working in partnership; *Accountable for quality results; *Dedicated to financial integrity and cost-effectiveness; *Inspired and innovative.

Our Core Values:
*Personal honesty, integrity, and commitment; *Working together in team - with openness and trust; *Empowering others and respecting differences; *Encouraging risk-taking and responsibility; *Enjoying our work and our families.

The Solution Design and Integration unit (ISGIS) of ISG serves the needs of a large and diverse group of Bank staff, clients, and the public in information management, business process solutions, and value added e-business. The solutions supported by ISGIS include myPortal, Enterprise Search, the Operations Portal, Client Connection, the Intranet, the External Web, Business Intelligence and Planning, and Document and Records Management. The unit’s work spans across a wide range of technologies that includes IBM Websphere, IBM Websphere Portal Server, Oracle databases, Lotus Domino.Doc, SAP R/3 modules, SAP Business Warehouse, MS SQL-based analytical tools, and various reporting tools. The unit operates with a variety of search appliances such as Google, Lucene, Teragram, Netegrity, and a host of other commercial and open-source technologies and platforms.

ISGIS is organized into six competency-based teams that work closely with one another to ensure the cost-efficient and timely delivery of well-integrated and high-value information solutions in a complex operating environment. These are; Web & Document Management Services; Web Development; Platform & Design Services; Business Intelligence; Operations Products; and Information Management Products.

The Metadata Support function plays a critical role both within ISP (Internet Service Program) and overall architecture of the bank's information systems. It provides Metadata Management services for all websites to ensure the quality and value of information produced and disseminated by the World Bank. This will include working with different teams and underlying systems to enable integration across web sites, institutional repositories, and ultimately improve enterprise-wide search and repurposing of content.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.

Duties and Accountabilities
The position reports to the Team Lead for Information Management Products. Following are the key responsibilities of the position.

The on-site Metadata Team is an advocate for institutional needs and public user requirements which must be balanced with business unit requirements. As a member of this team, the selected candidate will provide analytical and documentary services including, but not limited to, the areas listed below.

ISP Metadata Support (including New Web Sites or Site Enhancements)

Triage of incoming functional requirements is performed offshore. Recommendations for new entities are referred to the on-site team for approval. Once approved, the offshore team completes the actual creation of the entities and maintains the basic specifications.

Specific Tasks Include:
• peer review and analyze functional requirements, enhancements requests
• consult with Client Liaisons, website owners, on-site developers, institutional list owners, or other stakeholders, as appropriate
• make recommendations to ensure that new entities are defined in such a way that is sustainable, and compatible with the institutional definitions of content types and core attributes, when appropriate.
• assist Client Liaisons to prepare attribute definitions, control list documentation, and refine the input template specifications and/or functional requirements, as needed
• provide definition and specification of new entities prescribed by the logical model for the ISP content management system, particularly in the context of content types/input templates used to create content items using the e-publish tool, including ISP Content Types, ISP Secondary Content Types, Input Templates, Attributes, and Control Lists
• coordinate enhancement requests for the system-wide reports, which the Metadata Team uses intensively to provide the aforementioned services.
• collaborate with the offshore Metadata Team
• work with database team and/or ePublish team on any other ISP metadata-related issues reported by client liaisons or client.
• provide ongoing coaching to the Client Liaisons.

Enterprise Content Management (ECM) Metadata Support

The scope of ECM will integrate the collections in three institutional repositories: Imagebank, IRIS, and CMS. Bank has recently purchased Documentum, which will support document management functionality, including record keeping. ePublish is currently being used for publishing and managing web content. (Note: A proposal for a new web content management system is currently being reviewed). Each of the underlying systems follows a different paradigm for selecting attributes to describe content items. This will need to be harmonized to enable search for content items across systems simultaneously. The potential candidate will work with different teams involved and make sure both institutional standards and individual business needs are met.

Specific tasks include:

• define/review document types for Documentum.
• review existing Imagebank metadata, comparing to the paradigms for data capture in Documentum.
• assist in data cleaning up and migration to Documentum .
• participate in the development of data flow and entity-relationship models, specifying metadata requirements for the new web content management tool in a way to achieve balance between institutional objectives, local business requirements, and end user compliance.
• analyze and document current metadata structure in ePublish in preparation for migration to the new web content management system.
• prepare mappings from legacy systems to the new system, with recommendations for data transformation if necessary.
• work with Enterprise Architecture team on institutional taxonomies, such as content types/document types, topics, etc.
• support enterprise search on underlying systems/repositories including documents, records, web content, etc.
• support other areas where metadata is used such as content syndication, web statistics, etc.
• specify system-wide metadata reports that will demonstrate actual usage. Monitor these to ensure that actual implementation doesn’t occur outside the pre-defined model.
• work with data quality team and external web team on metadata translations such as multilingual thesaurus to support multilingual search for both documents and web content.
• participate in defining rules for Teragram to generate topics/suptopics, keywords, abstracts and potentially other metadata for all content (including non-English content).
• help testing Teragram results and redefining rules when necessary.

Selection Criteria
• Masters degree in Information/Library Science, Information Systems Management, Knowledge Management
• Minimum of 5 years experience
• Understanding principles of database administration, experience as a data administrator helpful, but not required.
• Experience maintaining one or more databases in day-to-day use, using ORACLE or other comparable DBMS tools
• Attention to details, and clear communication in English, both oral and written, are critical.
• Ability to invent analytical methodology and processes, and serve as an intermediary between
developers and clients.
• Ability to translate and analyze user requirements, then recommend solutions that best fit institutional standards and local business needs
• Training in Data Modelling, Relational Database Theory, Technical Writing desirable
• Understanding automatic concept extraction and summarization tool such as Teragram
• Familiarity with international development terminology and experience in multicultural organizations is preferable.
• Oral and written knowledge of another language also desirable, but not required.
• Understanding SQL, XML, controlled vocabularies, cataloguing, Excel, Word.
• Ability to work under pressure and tight deliverable schedule.

The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply. All applications will be treated in the strictest confidence.

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