Head of Unit - Collaboration and Document Management. EIB, Luxembourg. Open until 18 August 2014

Head of Unit - Collaboration and Document Management Job ID: 101403 Entity: European Investment Bank Location: Luxembourg Full/Part Time: Full-Time Regular/Temporary: Regular The EIB, the European Union's bank is seeking to recruit for its Corporate Service Directorate (CS) - Information Technology Department (IT) - Enterprise Applications Division (EA) at its headquarters in Luxembourg a: Head of Unit - Collaboration and Document Management Appointments will be made on the basis of a 4 years fixed term contract Purpose The primary role of the "Collaboration and Document Management" Unit is to provide and maintain IT solutions for document management and collaboration. The main technical platforms used are OpenText Content Server and Microsoft SharePoint. S/he will be a key player in driving EIB's document management and collaboration strategy, working in close cooperation with business. S/he must be an effective communicator, at all organizational levels, and understand the value that can be delivered to business. S/he must have a thorough knowledge of the possibilities, strengths and weaknesses of state-of-art document management and collaboration tools; experience in OpenText Content Server and Microsoft SharePoint will be an advantage. Operating Network S/he will report to the IT Head of Division for Enterprise Applications. S/he will work closely with other IT application systems teams, with members of the Architecture, Integration and Support teams in the IT Department and with key business stakeholders in other Departments and Directorates, notably in Information Management and Procurement. Accountabilities Ensure alignment between the overall IT strategy and the strategic plan and work programme of Bank's document management and collaboration systems Analyse, promote and manage new and innovative projects to improve Bank-wide collaboration and document management, including reduction of paper and streamlining of workflows Provide expertise and recommendations on tools, technologies and solutions for document management and collaboration. Manage the staff and supervise overall operation of the Unit, including scheduling assignments and review of project work. Ensure the overall quality of the Unit's work Ensure the corrective and evolutionary maintenance and support of the Bank's OpenText Content Server and Microsoft SharePoint implementations, including future software upgrades. Ensure appropriate documentation of systems in production and of all projects managed, in line with IT standards. Manage contracts and invoices and overall relationships with external suppliers Qualifications Full University degree, preferably in Computer Science or related disciplines At least 5 years of professional experience in the IT function, preferably in the design, development, implementation and maintenance of document management and collaboration systems Very good understanding of document management and collaboration domains, and how they contribute to an effective organization Good knowledge of project management principles, methods and practices Good knowledge of the general technical environment, including Oracle and Sql SQL Server databases, Unix / Linux and Windows Good knowledge of service contracts, including procurement issues Experience and technical understanding of OpenText Content Server and/or Microsoft SharePoint, or other leading solutions for document management and collaboration Excellent knowledge of English or French (*), and good knowledge of the other Competencies Excellent interpersonal and oral and written communication skills at all levels in a multicultural environment. Ability to manage and, coach and motivate a team Strong capacity to think in technical and business terms with focus on both technical issues and business processes, and to work closely with key users Sense of responsibility and initiative Strong service skills with aptitude to work rapidly and under pressure Strong capacity to plan and to anticipate potential issues Strong capacity to analyse and synthetize complex problems Pragmatic approach to problem resolution Ease with external and internal contacts (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not be yet proficient in one of the two languages. If they are selected, they are hired on the condition to build up rapidly knowledge of the relevant language, while they accept that their future career in the EIB may be subject to reaching sufficient proficiency in both working languages. Deadline for applications: 18th August 2014 We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability.