RM Product Specialist, P-3. WHO, Geneva. Open until 3 December 2010

Vacancy Notice No: HQ/10/AME/FT551

Title: RM Product Specialist
Grade: P3
Contract type: Fixed-term appointment

Duration of contract: 12 months

Date: 12 November 2010

Application Deadline: 3 December 2010 (16 day(s) until closing deadline)
Currently accepting applications

Duty Station: Geneva Switzerland

Organization unit: HQ/AME Application Management and Engineering (HQ/AME) /
HQ/IWA Information Worker Applications (HQ/IWA)

OBJECTIVES OF THE PROGRAMME :
The ITT department's main objective is to provide high quality and cost effective Information and Communications Technology (ICT) services which assist WHO in achieving its mission of health for all. The objective of the Application Management and Engineering (AME) team is to deliver cost effective, innovative and sustainable software applications to WHO programmes and activities. This is achieved through 4 units: The units of Information Worker Applications (IWA), Health Technical Systems (HTS) and Business Application Support (BAS) provide application management support for AME portfolio of products including customer facing, requirements and system architecture definition and corporate application support. The Business Applications Engineering (BAE) unit provides the professional services required to develop, maintain and administer WHO business software products. The unit of Information Worker Applications (IWA) ensures the optimal delivery and management of effective, affordable and sustainable applications which support WHO's Information Workers, including but not limited to web sites, portals, information tools and online workspaces. Services provided by the team include product and project management, user support, coaching, training, etc.
Description of duties:
- Manage the Records Management platform and related products including the GSM Records Management System (GSMRM) and other organizational Records Management solutions:
* Assure day-to-day management and welfare of the platform and products at all stages of the product lifecycle and ensure their stability and availability.
* Specify and manage the platform and product requirements and recommend priorities to the project sponsors.
* Manage the product roadmaps in coordination and under the supervision of Manager IWA.
* Manage the relationship with relevant infrastructure service providers.
- Apply project management methodologies and techniques to plan, organize, implement, and control the delivery of the products and support required.
- Perform other duties as required by the AME/IWA Manager.
REQUIRED QUALIFICATIONS
Education:
Essential: University degree in computer science or related field. *For WHO staff please see e-manual III.4.1, para 220.
Desirable: Advanced university degree in IT management.
Skills:
Excellent knowledge of planning, implementing and managing Information Worker applications in particular enterprise content management systems (ECM), covering:
- Application/Product management and system analysis. Ability to conduct business and requirements analysis. Evaluate IT solutions, perform system planning, correctly estimate resources and coordinate timely delivery and required quality of the software products.
- IT service delivery management. Ability to plan and coordinate work of different parties (ITT service providers, other internal resources and external vendors) involved in the support of the software applications for WHO customers. Ability to manage deliverables and resources in a climate of change. Proven experience in managing staff and results against an agreed resource envelope.
- Vendor contract and outsourcing management. Ability to conduct processes for contracting out and procuring application management services.
- IT project management. Practical knowledge of IT project management techniques and application development lifecycles and ability to apply this knowledge in setting up and controlling software development projects.
- Universal and up-to-date knowledge of modern technologies, IT trends, system design and development tools.
- Good negotiation, advocacy and conflict resolution skills.
- Ability to influence, motivate other people and adapt leadership style to variety of situations.
- Good communication skills, ability to think and act quickly, sometimes under pressure and yet remain rigorous.
- Works independently with minimum supervision but yet good team player.
WHO Competencies:
1. Producing results
2. Communicating in a credible and effective way
3. Fostering integration and teamwork
4. Ensuring the effective use of resources
5. Moving forward in a changing environment
Experience:
Essential:
- significant practical experience in managing the Open Text ECM Suite in particular Open Text Livelink for records management, LLRM, OTSFS, Windows platform, MS-SQL, MS-IIS and NET framework.
- a least 5 years experience within web software development area, with at least 3 years at a similar operational position in a public or private sector international organization including substantive experience in managing a portfolio of software applications.
- practical and proven experience in managing a small or medium web project or multi-tiered project.
Desirable:
- Good understanding of the WHO GSM Records Management solution as well as information worker applications including iRIMS, DataCol, eManual, White Pages, WHO Intranet suite and WHO Policy.
- Experience in WHO computing environment, including WHO developed applications, and WHO rules and procedures.
- Experience in working in a multicultural team and supporting a global user base.
Languages:
Excellent knowledge of English required. A working knowledge of French is desirable.
Additional Information:
The following priority order will be observed in the screening of candidates: 1. WHO staff members (Fixed-term and Continuing Appointments), 2. WHO staff members (Temporary appointments), 3. External candidates.

Other similar positions at the same level may be filled from this vacancy notice.

This vacancy is published in English only.
Annual salary: (Net of tax)
US$55,259 at single rate
US$59,200 with primary dependants Post Adjustment: 64.6 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

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A written test and interviews may be used as a form of screening

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Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: www.who.int/employment. The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

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WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted