Enterprise Content Management Application Solution Analyst. P-3. ILO, Geneva. Open until 12 October 2014

Vacancy No: RAPS/3/2014/INFOTEC/01 Title: Enterprise Content Management Application Solution Analyst Grade: P.3 Contract type: Fixed-Term Appointment Date: 10 September 2014 Application Deadline (midnight Geneva time) 12 October 2014 Currently accepting applications Organization unit: DDG/MR INFOTEC Duty Station: Geneva, Switzerland General introduction The following are eligible to apply: - ILO Internal candidates in accordance with paragraphs 15 and 16 of Annex I of the Staff Regulations - External candidates Staff members with at least five years of continuous service with the Office are encouraged to apply and will be given special consideration at the screening and evaluation stage. In accordance with the Staff Regulations and letters of appointment, successful candidates for positions in the Professional category would be expected to take up different assignments (field and Headquarters) during their career, the desirable length of an assignment in any specific position being three to five years, following which the incumbent should be willing to move to another assignment and/or duty station. Within the context of the Office's renewed efforts to promote mobility, staff members seeking mobility are encouraged to apply to vacancies. Mobility will be given special consideration at the screening and evaluation stages. The specific language requirements for this position are detailed hereunder. Candidates whose mother tongue is not one of the ILO working languages (English, French and Spanish) shall possess a fully satisfactory working knowledge of at least one of the working languages in order to apply. If appointed, and if so required as per the position requirements, they may be required to acquire a working knowledge of a second working language during their initial years of service in the Office. The ILO values diversity among its staff. We welcome applicants from qualified women and men, including those with disabilities. If you are unable to complete our online application form due to a disability, please send an email to erecruit@ilo.org Applications from qualified candidates from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future, would be particularly welcome. A list of these countries is in Appendix I. Successful completion of the Assessment Centre is required for all external candidates. Conditions of employment are described in Appendix II. INTRODUCTION The position is located in the Application Management Services (AMS) within the Information and Technology Management Department (INFOTEC). INFOTEC is responsible for information management and utilization of technology for the ILO. AMS is responsible for the IT application portfolio of the ILO. Applications and services supported include ERP, Document and Records Management, Collaboration, Business Intelligence/Dashboard solutions and point solutions as needed. The position provides expertise in the application design/implementation and business process modelling related to Enterprise Content solutions (document, records, collaboration, knowledge, etc.) and acts as a liaison between INFOTEC and business units in determining how to best implement software to streamline, automate and facilitate process efficiency and improvement. The position will report to the ECM lead within AMS. Description of Duties Specific duties 1. Gather/review business requirements and project proposals to translate them into functional designs and solution suggestions taking into consideration ILO information and technology standards, strategies, technologies and solutions. 2. Analyzes needs, enhances existing designs and implements ECM solutions (collaboration, content, document, record and archival management) that include classification, retrieval and retention processes with workflows, versioning and publishing as needed. Ensure solutions align information dissemination methods, consumers and security so that information is provided appropriately at the right times externally, internally or to specific consumer subsets within application solutions. Integrate and align solutions with the existing technology/solution framework so the ILO ECM strategy is coherently implemented. Review and recommend changes to the design, quality, stability and maintainability of solutions including standard and custom processes/solutions developed to meet organizational needs. 3. Prepare documentation (procedures, processes, user manuals, test cases, etc.) according to standards and need. Perform system testing and facilitate user acceptance testing with business partners. Provide 2nd/3rd level support to ECM solutions to resolve functional/process/procedural questions, application bugs, custom code errors, etc. Engage database/system administration and development teams for the implementation of patches, upgrades and custom code application. Adhere to accepted ILO norms for software migration, documentation and controls. 4. Participate in task forces and working groups within the Office. Implement and adhere to project management standards including preparation of status reports, project plans, effort estimations, etc. in conjunction with the project lead. Prepare briefing materials, presentations and provide training as needed to user communities. 5. Analyzes needs, enhances existing designs, supports selection of solutions and implements ILO-wide Library, publication and information management solutions. Strengthens ILO information networks internally and externally by encouraging the use of common standards, systems and procedures and the sharing of data for the information and library services. Ensure solutions align information dissemination methods, consumers and security so that information is provided appropriately at the right times externally, internally or to specific consumer subsets within application solutions. Review and recommend changes to the design, quality, stability and maintainability of solutions including standard and custom processes/solutions developed to meet organizational needs. These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties: 1. Provide hands-on support of ECM configuration, gathering business requirements, researching solutions, creating detailed functional specifications, and transitioning specifications to developers. 2. Work as a member of a team to identify opportunities for changes to the processes, systems and structures that would result in increased efficiency and effectiveness by monitoring key performance indicators and using best practices whenever possible. Participate in integration and user acceptance testing. 3. Investigate reported application problems, conducts tests to isolate problems and root cause in order to prepare clear Incident Reports for further investigation by technical operations and development experts. Conduct further diagnosis and tests as necessary to assist with problem resolution investigating and implementing workarounds where appropriate. 4. Assist in ECM planning, analysis, design, and testing activities during upgrades and provide input on tools, standards, templates, and methodology. Review design and development efforts that will support future enhancements. 5. Meets with a Section Head to plan, review and carry out work in conformity with policy guidelines, and accomplishment of assigned objectives and assignments. 6. Keeps abreast of functional changes and software releases and makes appropriate recommendations to management that will benefit the Office. 7. Demonstrate continuous effort to improve practices, decrease turnaround times, streamline work processes, and work cooperatively and jointly with others to provide quality seamless service for the Office. 8. Maintain documentation relating to business processes and training; ensure all standards and procedures are being followed and maintained according to evolving business requirements. 9. Proactively develop client relationships by listening, understanding and anticipating needs, and suggesting appropriate solutions to ensure client satisfaction and continuous alignment with the client's business needs. Required Qualifications Education First level university degree in IT, Information Management or other related field Experience At least five years of professional experience with content or information management applications with a minimum of three years implementing Microsoft Sharepoint, Oracle WebCenter or similar ECM suite. A minimum of one year of relevant experience should be at the international level. Languages See also above. Excellent command of one working language and good knowledge of another. Competencies In addition to the ILO core competencies, this position requires: Technical competencies Sound understanding of ECM implementation methodologies and best practices Sufficient understanding of the relevant business processes, operating strategies, policies and procedures within the UN environment Capability to gather, document and analyse information Ability to draw conclusions including impacts and resolution options, define strategies and suggest solutions Discernment to differentiate which issues are critical to overall organization drivers and which are not Ability to solve complex functional issues which cross organizational boundaries Ability to liaise and negotiate Ability to operate within the software development lifecycle and to engage team members and partners through the various activities in this cycle. This will include negotiation, briefings and developing, reviewing and discussion Functional and Technical Designs, Test Scripts/Scenarios, etc Advanced application software skills including Microsoft Office tools to prepare presentations, spreadsheets, word processing and project management Basic Query Language knowledge with the ability to develop and execute low-medium complexity queries in the context of ECM solutions Basic Markup Languages knowledge with the ability to understand DTD's, Schemas and format translations in the context of ECM solutions Basic Metadata formats and Document Exchange protocols knowledge in context of ECM solutions and Library applications. Behavioural competencies Effective management skills including time and task management, development of project plans, project briefs, status reports, etc. and capable of working independently and within a team environment in order to meet deadlines. Capability to guide and coordinate the work of external collaborators, general service staff or young professionals. Excellent verbal and written communication skills. Ability to work in a multicultural environment and to demonstrate gender-sensitive behaviour and attitudes. Additional Information: Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place between October 2014 and March 2015. Candidates are requested to ensure their availability should they be short listed for further consideration. -------------------------------------------------------------------------------- APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR WRITTEN TEST. APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR AN INTERVIEW.