Information Management Officer (Training), P-3. DSS, New York. Open until 1 January 2012

Job Title:
INFORMATION MANAGEMENT OFFICER (TRAINING), P3
Department/ Office:
CRISIS MANAGEMENT
Duty Station: NEW YORK


Posting Period:
2 November 2011-1 January 2012
Job Opening number:
11-IST-DSS FSS CM-21399-R-NEW YORK (O)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity


Org. Setting and Reporting

The position is located in the Information Management Section(IMS), Field Support Service (FSS) of the Department of Safety and Security. The incumbent reports to the Information Management Officer.

Responsibilities

Within delegated authority, the Information Management Officer will be responsible for the following duties:
• Provides advisory services on knowledge and information management practices for training actors at headquarters and in the field, including needs and business process analysis; information management policies and procedures, with an emphasis on technological applications, incl. learning management systems and e-learning delivery platforms; and records preservation and disposition, including through the UNDSS records Management System (TRIM) and Learning Management System (Moodle);
• Researches, analyses and evaluates new applications of information technology to learning and training, training records management, and knowledge management, including virtual Communities of Practice, and makes recommendations for their deployment.
• Participates in record-keeping and training data management improvement projects, contributing to feasibility studies, systems analysis, design, development and implementation and in the evaluation and testing of data management application improvements and new systems; provides user support.
• Develops detailed system and other functional specifications and standards from the knowledge and information management perspective and user documentation for new systems, including virtual communities of practice, e-learning and learning management systems.
• Develops training materials and user manuals; trains staff in use of, deployment and maintenance of knowledge and information management systems for security training.
• Evaluates adequacy of existing knowledge management and reference tools for security training.
• Implements new technologies in information management to ensure that tools developed for efficient access to information are accessible to staff throughout the Department.
• Collaborates with DSS teams and Headquarters training focal points to ensure that knowledge and information management tools and web presences are regularly used, contain relevant, updated and accurate data and information on peacekeeping training.
• Participates in developing client outreach strategies for headquarters and the field and in their implementation. Conducts programmes of outreach and user education to improve client use of desktop information resources; uses judgement of relevant institutional needs to develop presentations appropriate to client audience; develops publicity materials to facilitate outreach.
• Assists in programme administration, including provision of assistance to or supervision of contractual employees and General Service staff, formulation of consultant and institutional contracts and subsequent implementation, development of the programme budget, etc.
• Performs other related duties, as required.

Competencies

•Professionalism: Knowledge of information and knowledge management, record keeping and record disposition, in particular as it relates to training. Knowledge of electronic data maintenance, including appraisal, conservation and migration management; records preservation and description. Ability to conduct research and provide recommendations on information management trends. Ability to demonstrate conceptual, analytical and evaluative skills and conduct independent research and analysis, identifying and assessing issues, formulating options and making conclusions and recommendations.
Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
•Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
•Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

Advanced university degree (Master’s degree or equivalent) in archival, information science, information systems, social science or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible experience in information and/or knowledge management or related area. Experience in including the design, roll out or maintenance of learning management systems and/or training is highly desirable. Prior experience in the United Nations, preferably in a UN field mission, is highly desirable.

Languages

English and French are the two working languages of the United Nations. For this post, English is required. Knowledge of French is highly desirable, and knowledge of another UN language is an asset.

Assessment Method

As part of the evaluation of your application for this position, you may be requested to undergo written knowledge-based assessment exercises, which may be followed by a competency-based interview depending on the result of the test.

Special Notice

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers In accordance with established rules and procedures.

United Nations Considerations

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.