Thursday, November 17, 2016

Information Management Specialist (OpenText Content Server). European Central Bank, Frankfurt. Open until 7 December 2016

Information Management Specialist (OpenText Content Server)

Reference: 2016-208-EXT
Closing Date for Applications: Wed, 7 Dec 2016
Functional area: Secretariat

Function:The Information Management Services Division (IMS) of the Directorate General Secretariat of the European Central Bank (ECB) is seeking an Information Management Specialist for its Information Management Solutions Team.

 The IMS Division is responsible for:
  • developing, maintaining and guiding the implementation of information management policies and procedures and providing records management services, including in the area of data protection;
  • managing the ECB’s physical and electronic archives and ensuring the disclosure of archived information when required, as well as disposing of information in accordance with the ECB’s information retention policy;
  • managing the ECB library and providing staff with print and electronic publications and information services;
  • supporting the further development of Enterprise Content Management (ECM) and coordinating the selection of systems and tools for archives and library management, as well as for collaboration, document and records management;
  • providing related user training, maintenance and support for the ECB, the Eurosystem, the European System of Central Banks (ESCB), the European Systemic Risk Board (ESRB) and the Single Supervisory Mechanism (SSM).
The Information Management Solutions Team is responsible for:
  • coordinating and developing information management solutions, especially DARWIN (the ECB’s electronic documents and records management system, which is currently operating on Open Text Content Server 10 and is being updated to Open Text Content Server 16);
  • designing and configuring business solutions, such as communities, reports and workflows in DARWIN;
  • providing DARWIN user support;
  • user community and training management.
The Information Management Specialist within the team will be entrusted the following main tasks:
  • providing information, advice, tools and user support to ECB/SSM key users (including the ESCB and ESRB committees and secretariats) and key contact persons in other organisations using the ECB’s ECM platform DARWIN;
  • providing specialist user support to Records Management Specialists, Librarians and Archivists at the ECB;
  • resolving user issues/questions
  • day-to-day communication with and support of user communities;
  • designing and configuring (using DARWIN functionality) standard workflows, reports and customised web interfaces, etc.;
  • collecting, evaluating and prioritising improvements to DARWIN or to other information management solutions;
  • analysing requirements and process optimisations;
  • designing, implementing, testing and delivering new functionalities requested by business areas, projects or committees/collaboration groups;
  • testing maintenance releases and business continuity readiness for information management solutions, including collaboration with the Directorate General Information Systems;
  • maintaining toolkits and knowledge databases for users and the IS Service Desk;
  • monitoring and reporting on application functional support activities;
  • selecting, implementing and supporting new information management solutions.

Qualifications and experience:Applicants must have the following knowledge and competencies:
  • a bachelor’s degree (ideally in IT, business administration, information management or related fields);
  • at least three years’ recent full-time equivalent experience in the fields of information, knowledge, records, archives or library management, or a similar discipline;
  • experience in the configuration, implementation and user support of Enterprise Content Management solutions;
  • experience in business analysis and process optimisation would be an asset;
  • experience with an Open Text Content Server platform would be an asset;
  • working knowledge of standard MS Office applications (Word, Excel, PowerPoint);
  • an advanced command of English with proven drafting ability;
  • intermediate knowledge of at least one other official language of the EU.

Competencies:The successful candidate will have the following behavioural competencies:
  • understands who his/her clients are and what their expectations are;
  • ensures timely responses in order to serve clients;
  • examines issues critically and adopts relevant approaches geared towards successful business solutions;
  • manages his/her own workload independently, without burdening other team members unnecessarily;
  • supports team members without assuming responsibility for their work;
  • shares information and supports team members in the achievement of common goals;
  • approaches projects with energy and drive;
  • sees resistance and setbacks as opportunities to be overcome;
  • generates agreed results within tight time frames;
  • exceeds expectations even for challenging tasks.

Further Information:Fixed-term contract until 31 December 2019, which may be extended subject to individual performance and organisational needs.
Candidates from ESCB institutions and international organisations are also welcome to apply – i.e. an applicant’s current employer should be: (i) the national central bank of an EU Member State; or (ii) a European or international institution (e.g. the BIS, EBRD or IMF). Applicants must have a contract of employment with their current institution ending at least one year after the end of the proposed period of employment at the ECB. Applicants are encouraged to discuss their interest in being seconded to the ECB with their line management prior to applying. An ESCB/IO contract can be offered for 3 or 6 months, which may be extended up to a maximum of 36 months subject to individual performance and organisational needs.
The selection committee may place suitable candidates on a reserve list, from which candidates may be appointed to similar positions in the same or another business area. It may also be decided to fill the position(s) advertised in this vacancy notice with a suitable candidate or candidates from the reserve list resulting from a recruitment procedure for a similar position. Candidates will be informed accordingly if this happens.

How to apply:Applications are to be made in English and submitted using our online application form. An "Applicants' Guide" can be downloaded from our recruitment pages.

The recruitment process may include a pre-screening exercise, a written exercise, a presentation and interviews.

Further information on the ECB's conditions of employment for fixed-term positions can be found at

Applications are accepted from nationals of Member States of the European Union.

The requirements laid down in the vacancy notice must be met by the closing date for applications.

This vacancy notice may be used to fill the same position again, or similar positions, within 12 months of the selection decision.

This position has been allocated to salary band: E/F

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