Information Management Specialist (OpenText Content Server)
The IMS Division is responsible for:
- developing, maintaining and guiding the implementation of information management policies and procedures and providing records management services, including in the area of data protection;
- managing the ECB’s physical and electronic archives and ensuring the disclosure of archived information when required, as well as disposing of information in accordance with the ECB’s information retention policy;
- managing the ECB library and providing staff with print and electronic publications and information services;
- supporting the further development of Enterprise Content Management (ECM) and coordinating the selection of systems and tools for archives and library management, as well as for collaboration, document and records management;
- providing related user training, maintenance and support for the ECB, the Eurosystem, the European System of Central Banks (ESCB), the European Systemic Risk Board (ESRB) and the Single Supervisory Mechanism (SSM).
- coordinating and developing information management solutions, especially DARWIN (the ECB’s electronic documents and records management system, which is currently operating on Open Text Content Server 10 and is being updated to Open Text Content Server 16);
- designing and configuring business solutions, such as communities, reports and workflows in DARWIN;
- providing DARWIN user support;
- user community and training management.
- providing information, advice, tools and user support to ECB/SSM key users (including the ESCB and ESRB committees and secretariats) and key contact persons in other organisations using the ECB’s ECM platform DARWIN;
- providing specialist user support to Records Management Specialists, Librarians and Archivists at the ECB;
- resolving user issues/questions
- day-to-day communication with and support of user communities;
- designing and configuring (using DARWIN functionality) standard workflows, reports and customised web interfaces, etc.;
- collecting, evaluating and prioritising improvements to DARWIN or to other information management solutions;
- analysing requirements and process optimisations;
- designing, implementing, testing and delivering new functionalities requested by business areas, projects or committees/collaboration groups;
- testing maintenance releases and business continuity readiness for information management solutions, including collaboration with the Directorate General Information Systems;
- maintaining toolkits and knowledge databases for users and the IS Service Desk;
- monitoring and reporting on application functional support activities;
- selecting, implementing and supporting new information management solutions.
- a bachelor’s degree (ideally in IT, business administration, information management or related fields);
- at least three years’ recent full-time equivalent experience in the fields of information, knowledge, records, archives or library management, or a similar discipline;
- experience in the configuration, implementation and user support of Enterprise Content Management solutions;
- experience in business analysis and process optimisation would be an asset;
- experience with an Open Text Content Server platform would be an asset;
- working knowledge of standard MS Office applications (Word, Excel, PowerPoint);
- an advanced command of English with proven drafting ability;
- intermediate knowledge of at least one other official language of the EU.
- understands who his/her clients are and what their expectations are;
- ensures timely responses in order to serve clients;
- examines issues critically and adopts relevant approaches geared towards successful business solutions;
- manages his/her own workload independently, without burdening other team members unnecessarily;
- supports team members without assuming responsibility for their work;
- shares information and supports team members in the achievement of common goals;
- approaches projects with energy and drive;
- sees resistance and setbacks as opportunities to be overcome;
- generates agreed results within tight time frames;
- exceeds expectations even for challenging tasks.
Candidates from ESCB institutions and international organisations are also welcome to apply – i.e. an applicant’s current employer should be: (i) the national central bank of an EU Member State; or (ii) a European or international institution (e.g. the BIS, EBRD or IMF). Applicants must have a contract of employment with their current institution ending at least one year after the end of the proposed period of employment at the ECB. Applicants are encouraged to discuss their interest in being seconded to the ECB with their line management prior to applying. An ESCB/IO contract can be offered for 3 or 6 months, which may be extended up to a maximum of 36 months subject to individual performance and organisational needs.
The recruitment process may include a pre-screening exercise, a written exercise, a presentation and interviews.
Further information on the ECB's conditions of employment for fixed-term positions can be found at http://www.ecb.europa.eu/careers/newcomers/fixed-term/html/index.en.html.
Applications are accepted from nationals of Member States of the European Union.
The requirements laid down in the vacancy notice must be met by the closing date for applications.
This vacancy notice may be used to fill the same position again, or similar positions, within 12 months of the selection decision.