Digital Content Collaboration Expert. ECB, Frankfurt. Open until 15 March 2021

 

Digital Content Collaboration Expert

 Experienced

 Secretariat

 2808

General Information

Type of contract  Fixed-term contract which may be converted into a permanent contract after three years subject to individual performance and organisational needs

Who can apply?  EU nationals

Salary  F/G (1) (minimum monthly net salary €4,914 and benefits, see further information section)

Role specialisation  Information Management

Working time  Full time

Place of work  Frankfurt am Main, Germany

Closing date  15.03.2021

Your team

You will be part of the Information Governance Division in the Directorate General Secretariat. Our Division has 50 staff members who provide the framework, policies, procedures and tools to ensure that ECB staff and EU citizens have access to and can make the most of our information, now and in the future. We are currently one of the key players of the ECB Digital Transformation initiative.

In your role as Digital Content Collaboration Expert, you will be part of a team of six members of staff focusing on all aspects of the ECB collaboration tools suite, including real-time document collaboration, document storage, mobile editing, intranet and other tools used to improve information collaboration.

You will help to solve multidimensional information management problems, improve user experience and generate value for the ECB and ESCB users by leveraging on existing technology and/or identifying innovative new ways forward.

You will provide front-end/user interface (UI) configuration, design, platform management, testing and training services for a range of content management and collaboration tools, including OpenText Content Server 16.2.10, Microsoft 365, Confluence and Interact. More specifically, you will work with end-users to analyse, design and configure new collaboration solutions. This may involve developing workflows and integrations between systems, templates and web reports, as well as migrating data and creating an interface with other applications. 

You will have to work together with teams across the ECB to understand their requirements and workflow needs. You will work closely with other collaboration system owners on cross-functional opportunities to create a seamless and connected ecosystem to make developers, system owners, management and others more open and efficient.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply, irrespective of your gender, gender identity, ethnicity, sexual orientation, age, religion, disability or other characteristics.

Your role

As a Digital Content Collaboration Expert, you will:

• execute the collaboration-related activities of the Enterprise Information Management strategy and the Division’s strategic planning in close cooperation with other business areas;
• gather user requirements and design content management, collaboration, task management and/or workflow solutions that meet their needs; 
• analyse, design and configure new collaboration solutions for teams and individuals; 
• take responsibility for the collaboration product backlog, prioritise initiatives and ensure deadlines are met;
• engage and collaborate closely with teams across the ECB to define a forward-looking vision for the deployment and maintenance of ECB collaboration tools;
• support the adoption and strategic use of collaboration tools;
• communicate progress and performance to stakeholders and senior management; 
• drive the ECB’s collaboration application and integration strategy to create a holistic environment. 

The position offers you excellent opportunities to contribute to the digital transformation of a dynamic institution. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens. 

Qualifications, experience and skills

Essential: 

• a master’s degree or equivalent in information management, computer science, knowledge management or another relevant field (click here for details on degree equivalences);
• deep understanding of collaboration products (OpenText Content Server, Microsoft 365, Confluence and Interact) and experience with them in a large organisation environment; 
• solid experience at an intermediate or higher level with at least one of the following:

• front-end/UI web development;
• Content Management System administration;
• graphic design;
• user experience (UX) design;
• information architecture;

• track record of managing highly complex collaboration projects; 
• professional customer orientation with a strong commitment to provide a high standard of service to users; 
• strong organisational and planning skills; 
• an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

Desired: 

• understanding of change management principles and experience in leading change initiatives;
• ability to understand and translate complex information and issues;
• ability to work independently in a rapidly evolving environment; 
• ability to interact with and influence stakeholders at different levels.

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs.

You are motivated to be part of our team and to use your skills and competencies to achieve the objectives of this position.

Working modalities

To enable the Division to maintain its business continuity capability, you will occasionally be expected to perform work during non-standard working hours and work at the ECB’s standby sites.

Further information

The formal title for this position will be Organisational Solutions Expert. 

For additional information on this specific vacancy, you can speak to the hiring manager, Sylvie Beausuroy, on +49 (0)69 1344 17122 

Application and selection process

The recruitment process for this position includes a written exercise, a presentation and interviews. 

Information Management Assistant, FGIII. EEAS, Brussels. Open until 2 July 2020

We are:
The European External Action Service (EEAS), which supports the work of the High Representative in defining and implementing an effective and coherent EU foreign policy. The EEAS supports his tasks of conducting the EU's Common Foreign and Security Policy and chairing the Foreign Affairs Council. It also supports the High Representative in his capacity as Vice President of the Commission with regard to his responsibilities within the Commission in the external relations field including the coordination of other aspects of the EU’s external action. The EEAS works in close cooperation with Member States, the Council and relevant services of the European Commission.

Within the EEAS, the Information and Document Management Sector works to foster information management practices across the EEAS. Information is the raw material behind every one of our activities. Increasing our proficiency with information management will positively boost the overall performance of the whole institution.

The Sector carries out these tasks by means of three teams:
1/ Information Management. This team supports the implementation of the Information Management Strategy, an ambitious corporate Information Governance Framework approved by Senior Management in 2019 and that presents a complete roadmap towards better management of information through a strong culture of collaboration, the right information accessible to the right staff and preserving and securing information and knowledge.
2/ Document Management. This team supports the implementation of the e-Domec policy and the recordkeeping tool Ares through a network of Document Management Officers in Delegations and Document Management Correspondents in HQ.
3/ Archives. This team supports the currently decentralised network of archives. Project like the arrangement of DG BA archives through a team of external archivists pave the way for better management of our archival holdings in consistence with the e-Domec policy. The team also reflects on long-term digital preservation.
The Sector supports also the document management aspects of the deployment of the RESCOM IT tool, for management of EU restricted documents.

We propose:
The position of Information Management Assistant in the Information and Document Management Sector - contract agent FGIII as per article 3b of the Conditions of Employment of Other Servants of the European Union (CEOS).

Key responsibilities of the position will in particular entail:

• Contribute to the development and implementation of the corporate Information Management Strategy as a coherent ensemble that integrates collaboration, records management, archives, knowledge management and digital preservation
  
• Assist with developing implementing guidelines to turn the vision of the Information Management Strategy into reality
  
• Help manage the Information Management Committee
  
• Report to management on progress and outcomes of administrative activities
  
• Provide staff and management with information on procedural issues via Intranet and
  other channels such as collaborative platforms
  
• Provide training sessions, both at HQ and in delegations (by video-conferences and, when
  relevant, on the spot)
  
• Ensure mentoring and / or coaching; answer to all Information Management related
  questions addressed by HQ or delegations to the relevant functional mailbox.
  
• Initiate and co-ordinate collaboration with colleagues and services in order to develop and
  implement homogeneous and compatible procedures, norms and methods to organise, preserve and make accessible internal information and documents
  

Legal basis
The vacancy is to be filled in accordance with the conditions stipulated under the Conditions of Employment of Other Servants of the European Union (CEOS).¹

Eligibility Criteria:
Candidates for this contract agent III post should:

• have passed a valid EPSO CAST in FG III ;
  or
  (ii) be registered in the EPSO Permanent CAST in a valid FG for this post https://epso.europa.eu/apply/job- offers_en?keyword=&contract=37&grade=All&institution=101&location=All
• have a level of post-secondary education attested by a diploma or a level of secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of three year;
• have the capacity to work in languages of CFSP (EN and FR) and external relations necessary for the performance of their duties. Knowledge of other EU languages would be an asset.
• be a national of one of the member States of the European Union and enjoy full rights as a citizen.    

Selection criteria:

 Candidates should:

• have a very strong knowledge of Document Management (e-Domec framework or similar)
• have a very strong knowledge of Information Management;
• have a proven knowledge and understanding of international standards in document and
  information management
• have a very strong experience with document and information management tools;
• have a good knowledge of the European Institutional domain and its regulatory framework, as
  related to document and information management;
• have proven experience in the governance of Document and Information Management
•  
• Furthermore:
• project management experience
• experience in governance of collaborative platforms
• experience formulating functional requirements for document/information management IT platforms

would be considered as assets.

Specific conditions of employment
The signature of the contract will be subject to prior favourable opinion of the Medical Service.
The successful candidate might be required to undergo security vetting if she or he does not hold already a Personal Security Clearance to an appropriate level, in accordance with relevant security provisions.

Equal opportunities
The External Action Service applies an equal opportunities policy.

Application and selection procedure²
Please send your CV and cover letter (with your EPSO CAST number) via email to (gustavo.castaner-marquardt@eeas.europa.eu (link sends e-mail) ).
Deadline for applications 02/07/2020 at 18.00 (CET).

Candidates shall draft their CV following the European CV form which can be found at the following
internet address:http://europass.cedefop.europa.eu/en/documents/curriculum-vitae.

Late applications will not be accepted. 

The selection panel will make a pre-selection on the basis of the qualifications and professional experience described in the CV and motivational letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post.
The candidates who have been preselected will be invited for an interview by a selection panel. The panel will recommend a shortlist of candidates for a final decision by the Authority Empowered to Conclude Contracts of Employment. The Authority may decide to interview the candidates on the final shortlist before taking this decision.

Place of employment: EEAS Headquarters, Brussels, Belgium
Post available: July 2020

¹ Staff Regulations of Officials (SR) and the Conditions of Employment of Other Servants of the European Union (CEOS). For reference, see https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1570023902133&uri=CELEX:01962R0031-20190101
² Your personal data will be processed in accordance with Regulation (EU) 2018/1725, as implemented by ADMIN(2019)8 Decision of the High Representative of the Union for Foreign Affairs and Security Policy. The privacy statement is available on the Europa website: http://eeas.europa.eu/data_protection/rights/index_en.htm) and on the EEAS Intranet: (https://intranet.eeas.europa.eu/page/eeas-work/data-protection/privacy-statements).

Assistant, Information and Knowledge Management, B-3/B-4. NATO HQ, Brussels. Open until 4 April 2019

Assistant, Information and Knowledge Management (190213)
 
Primary Location Belgium-Brussels

NATO Body NATO International Staff (NATO IS)

Schedule Full-time

Application Deadline 04-Apr-2019

Salary (Pay Basis) 3,436.63Euro (EUR) Monthly

Grade B.3/B.4

Clearance Level NS 


Description    

1. SUMMARY 
As part of the Committee Coordination team, the incumbent provides technical support to efforts to coordinate the business of the Deputies Committee (DPRC), the Political Committee (PC), the Defence Policy and Planning Committee (DPPC) and the Operations Policy Committee (OPC), reciprocally and with the work of the North Atlantic Council (NAC) and other bodies at Ambassadorial, Ministerial and Summit level.  S/he is also involved in coordination with the International Military Staff (IMS), thus contributing to better coherence, prioritization, collaboration and planning across the Organization and more effective and efficient conduct of the business of the Council and other bodies at Ambassadorial level and above. 
Specifically, the incumbent is involved in the development and maintenance of a new information management platform covering NATO Headquarters committees and International Staff (IS) divisions, similar to the existing NAC Portal, and is given specific responsibilities in the development of collaborative tools to enhance the sharing of information and knowledge across the Headquarters.   S/he also carries out other Council Secretariat tasks requiring skills in the fields of information technology, organization and administration.

 2. QUALIFICATIONS AND EXPERIENCE

ESSENTIAL The incumbent must:

have a good general education at least to higher secondary level;  have at least 3 years' experience in implementing, customizing and maintaining information technology solutions;   have in-depth working knowledge of software applications, in particular collaborative tools and solutions based on Microsoft SharePoint, including techniques for retrieving, processing and presenting information;  be detail-oriented and accurate;   possess the following minimum levels of NATO's official languages (English/French) V (“Advanced”) in one; II (“Elementary”) in the other;  be prepared to work outside office hours as required.  

DESIRABLE The following would be considered an advantage:    administrative support experience;  experience in organizing conferences and programme administration;  experience from an international political organization, a national administration or the armed forces.  

3. MAIN ACCOUNTABILITIES

Planning and Execution
Under supervision, contribute to the development and maintenance of a new information management platform covering NATO Headquarters committees and IS divisions.  Develop collaborative tools and SharePoint-based solutions to enhance the sharing of information and knowledge across the Headquarters.  Enhance the Council Secretariat’s overall technical capabilities.  Produce and present relevant reports and statistics.  Organize assigned tasks so as to ensure the accurate and timely execution of duties.     Information Management
Design, develop and implement technical solutions to manage information related to the NAC and the committee structure.  Process and present the information in question correctly and accurately. Maintain an effective follow-up and/or reminder system for pending actions.   
 
 Knowledge Management
Collect, categorize and track information required for various tasks and projects. Ensure that upper management in Council Secretariat is continually made aware of any developments related to the incumbent’s area of responsibility.  

Stakeholder Management
Liaise with points of contact to ensure efficiency in daily management of workload and processes. Be the point of contact for technical enquiries. Maintain lists of relevant contacts.  

Expertise Development
Proactively develop skills in areas such as information management, planning and organizing, new technology and effective communication. Liaise with other Assistants to leverage knowledge.    

Organizational Efficiencies
Provide constructive suggestions to improve office procedures. Find ways to be faster, better and more effective in managing information and using office tools.    Perform any other related duty as assigned.    

4. INTERRELATIONSHIPS
The incumbent reports to the Senior Officer and Team Leader, Committee Coordination Team. S/he supports the Committee Coordination team which reports to the Secretary of the Council, while also maintaining a close working relationship with other members of the Council Secretariat.  S/he likewise maintains a close working relationship with the Executive Management Information, Communication, and Technology Management (ICTM) technical staff and the Archives & Information Management team, the Private Office of the Secretary General and committee support staff in IS divisions, and the IMS Executive Coordinator’s Office.

Direct reports: N/a Indirect reports: N/a    

5. COMPETENCIES
The incumbent must demonstrate:

Clarity and Accuracy: Checks own work;  Customer Service Orientation: Takes personal responsibility for correcting  problems;  Empathy: Listens actively;  Flexibility: Acts with flexibility;  Initiative: Is decisive in a time-sensitive situation;  Organisational Awareness: Understands the Organization's structure;  Teamwork: Expresses positive attitudes and expectations of the team;
 
 6. CONTRACT:    Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years’ duration; possibility of an indefinite duration contract thereafter.

Contract clause applicable: In accordance with the NATO Civilian Personnel Regulations, the successful candidate will receive a definite duration contract of three years, which may be followed by an indefinite duration contract. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.    

7. RECRUITMENT PROCESS: 

Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:

For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager);  For all other applications: www.nato.int/recruitment 

Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser. More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)  

8. ADDITIONAL INFORMATION:   NATO as employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NATO welcomes applications of nationals from all Member States and strongly encourages women to apply. Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours. The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a nonsmoking environment.

IT Analyst, Information Management (Collaboration). World Bank, Washington DC. Open until 29 August 2016

Job #161836

Job Title  IT Analyst, Information Management

Job Family Information Management and Technology

Job Type Professional & Technical

Grade GE

Location Washington, DC

Recruitment Type Local Hire

Language Requirement English [Essential]

Closing Date

29-Aug-2016

Background/General Description:


Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The World Bank Group is one of the world’s largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data.


ABOUT THE VPU
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty by 2030 and boosting shared prosperity in a sustainable manner by delivering transformative information and technologies to its staff working in over 130 client countries. ITS services range from: establishing the infrastructure to reach and connect staff and development stakeholders; providing the devices and agile technology and information applications to facilitate the science of delivery through decentralized services; creating and maintaining tools to integrate information across the World Bank Group, the clients we serve and the countries where we operate; and delivering the computing power staff need to analyze development challenges and identify solutions. The ITS business model combines dedicated business solutions centers that provide services tailored to specific World Bank Group business needs and shared services that provide infrastructure, applications and platforms for the entire Group. ITS is one of three VPUs that have been brought together as the World Bank Group Integrated Services (WBGIS), to provide enhanced corporate core services and enable the institution to operate as one strategic and coordinated entity.
The Information & Technology Solutions Operations & Corporate department (ITSOC) is led by a BSC Chief Information Officer at the Director level. ITSOC partners with clients and IT network colleagues to provide transformative development solutions through the management of information and provision of IT enabled business solutions, towards a world free of poverty.
The Knowledge & Information unit (ITSKI) is part of the Operations & Corporate department (ITSOC) within the Information Management & Technology (ITS) vice presidency.  The ITSKI unit’s primary clients are internal (the Regional Vice-presidencies, the Global Practices) and other corporate and operational units, as well as with external clients, partners, and the public that use the Bank’s Access to Information systems and archival services.
 ***The World Bank Group is committed to achieving diversity in terms of race, gender, nationality, culture, and educational background.  Individuals with disabilities are equally encouraged to apply.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year term appointment.


Duties & Accountabilities:


The IT Analyst, Information Management will assume the following responsibilities:
Ensuring the successful roll out of changes to the WBGs information management technologies via interacting with clients to ensure successful implementation.  Initially starting with collaboration platform and new intranet, by focusing on:
• ePublish (internal publishing tool)
o Track progress of each Vice Presidency in closing their ePublish sites
o Provide guidance on migration of content to new intranet
o Participate in project management meetings
o Guide units on how to change their friendly URLS, Aliases to the new intranet sites away from the old sites
o Prepare presentations and maintain documentation on the project
• Facilitating adoption of platforms by the internal and external communities by:
o Providing direct support and guidance in the most effective use of platform features to individual users, teams, departments and communities using the internal or external social collaboration platform.
o Developing help and training material, as needed, and based on business needs, in collaboration with the ITS training team.
o Capturing and highlighting the good practices in the use of social online collaboration platforms, whether linked to a specific feature of the technology or a use.
o Monitoring the use of hubs, and collaboration platforms, and moderating when needed, in compliance with our access to information policies and the terms of use of the platforms.
o Providing recommendations and highlighting good practices, accelerating adoption of the intranet hubs and collaboration spaces.
• Serving as the liaison between business and ITS:
o Monitoring and reporting issues and bugs, to ensure swift resolution.
o Highlighting opportunities for improvement, shared by the business teams and aligned with the business needs.
o Coordinating with counterparts on the business side on governance aspects such as the creation of new communities, hubs.
o Meeting minutes of client engagements and follow-up.


• Monitoring and reporting regularly on adoption and activity on both intranet hubs and collaboration sites, highlighting top communities and best use cases.
o Preparing monthly reports on activity on both platforms to be shared with management, business counterparts and users at large.
o Highlighting monthly top users, top communities and top pieces of content, to give visibility to best use cases.


Selection criteria:


Master's degree with 2 years relevant experience or Bachelor’s Degree with a minimum of 4 years of relevant experience.
Experience with World Bank policies, procedures, practices and operations preferred.
•    Appropriate training in records management, scanning, imaging, and application of computer technology in the records and information management environment. Experience with EMC Documentum required.
• Proven record in successfully managing, nurturing and growing online communities. Hands-on, extensive experience of working on collaboration and social media projects and design and facilitation of online communities of practice. Excellent understanding of cultural change aspects associated with the introduction of social media and social collaboration.
• Experience in working in a user support function and designing and delivering training a distinctive advantage.
• Possesses and maintains knowledge and skills needed to develop, promote, and implement best practices in information & knowledge management. Possesses and maintains understanding of all stages of the content lifecycle. 
• Excellent interpersonal skills and ability to relate to business users from across the Bank. Ability to translate technical jargon into business language. Good pedagogical and facilitation skills.
• Good project management skills and proven capacity to deliver results on time and within the allocated budget.
• Outstanding communication skills including proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations.
• Ability for continuous learning and professional development in the areas of project management, records management and knowledge management.
• Knowledge of relevant software such as Sharepoint, Beezy, WebEx, and/or proven ability to quickly master relevant software packages.
• Fully proficient knowledge of records management practices including retrieval, reference, research and advisory services.
• Fluency in English is essential.
• Excellent communication skills both verbal and written, and ability to present ideas and information both clearly and concisely.
• Excellent organizational, multi-tasking skills with strong sense of initiative and responsibility;
•Ability to manage large quantities of statistical data and format such data in a user friendly manner is critical.


• Strong interpersonal skills and ability to develop and maintain effective relations within and outside the WBG and to promote collaboration within the team to meet objectives.
Required Competencies:
• Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
• Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
• Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.