Principal Information Management Experts (Team Leaders). ECB, Frankfurt. Open until 26 September 2018

Principal Information Management Experts (Team Leaders)

Reference:

2018-211-EXT

Type of contract:

Fixed-term contract which may be converted into a permanent contract after three years subject to individual performance and organisational needs

Who can apply:

EU nationals

Salary:

H band and benefits

Working time:

Full-time

Place of work:

Frankfurt, Germany

Closing date for applications:

Wednesday, 26 September 2018

Your team

You will be part of the Information Governance (IGO) Division of the Directorate General Secretariat. We are currently implementing an Enterprise Information Management Strategy and laying the foundations for an enterprise-wide Knowledge Management Programme. These two initiatives will introduce a holistic approach to managing the ECB’s information and knowledge assets. Librarians, archivists and records managers are working in close collaboration with information technology experts to make this happen.

The IGO Division is responsible for developing the ECB’s Information Governance Framework and implementing innovative collaboration and information tools and services. Several of these services rely on DARWIN, the ECB’s Enterprise Content Management System. DARWIN is based on the standard software package of OpenText Content Server, and serves more than 13,000 users in the European System of Central Banks, the European Systemic Risk Board, the Single Supervisory Mechanism and the European Financial Stability Facility. We aim to provide all of these teams with solutions that enable them to manage and share an increasing amount of information and facilitate collaboration.

We are now seeking to recruit two Principal Information Management Experts to lead the Archives and Records Management team and the Information Management Solutions team. In this role you will lead a team of between 8 and 10 colleagues and play a key role in information management projects to support the implementation of information policies and to facilitate collaboration and business effectiveness. You will work closely with your Head of Section and colleagues across all business areas – especially within the Directorate General Information Services, Data Protection Office, Data Management teams and Directorate General Legal Services – in order to deliver the work programme.

Your role

As Team Leader you will:

coordinate the team, coach, appraise and support team members in their professional development;

establish efficient work plans and adjust them to achieve the specific objectives of the Directorate General;

ensure the flow of information within and beyond the team and foster collaboration within the Directorate General and with other business areas;

contribute to the Division’s strategic planning by identifying particular trends and opportunities in the area of information governance.

In addition, as leader of the Information Management Solutions team you will:

lead the evolution of solutions for the medium/long term (e.g. areas of development/improvement with a specific focus on finding an appropriate balance between user friendliness, risk mitigation and costs);

support the DARWIN Service Owner where decisions are required;

coordinate the delivery of functional support and/or training to maintain a high level of customer adoption and satisfaction.

In addition, as leader of the Archives and Records Management team you will:

lead the further development and transformation of the current information management offering and team (i.e. ensuring that current tasks and activities serve desired end goals, add value and are as lean as possible;)

contribute to the development of innovative solutions that serve ECB information governance requirements;

support the design and implementation of agile information processes and/or training to maintain a high level of customer adoption and satisfaction;

coordinate activities designed to ensure adherence to ECB information governance policies.

The positions offer an excellent opportunity to lead and further develop highly dynamic teams that provide state-of-the-art EIM and knowledge solutions to enable end users to work smarter and faster. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills

Essential for both roles:

a master’s degree or equivalent (read more ) in Business Administration, IT, Information Management or another relevant field;

experience in coordinating and coaching teams;

sound knowledge of and experience in the concepts, principles and practices of document, records and archives management;

training and experience in project management techniques;

an advanced command of English and an intermediate command of at least one other official language of the EU.

Essential for the Information Management Solutions Team Leader:

a minimum of three years of experience in the functional development and support of an organisation-wide critical system;

well-developed understanding and experience of collaboration and ECM solutions;

familiarity with IT processes and methodologies (e.g. IT risk assessments, release, incident/problem/service-level management and ITIL).

Essential for the Archives and Records Management Team Leader:

a minimum of three years of experience in the development and implementation of information governance, records management and/or library policies and solutions;

experience with business process design and optimisation methodologies and tools;

sound understanding of change management principles and experience in leading change initiatives.

Desired (for both roles):

the ability to work with a user-centric approach;

a proven ability to interact with and influence stakeholders at different levels to adopt and support new and effective information management initiatives;

experience in market analysis and/or procurement;

advanced use of standard MS Office applications (such as Word, Excel and PowerPoint);

working knowledge of MS Project and MS Visio (or similar business process mapping tools);

sound understanding of operational risk and business continuity management functions.

You engage collaboratively with others. You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs. You are skilled at encouraging people to develop their abilities and are able to build up high-performing teams.

Further information

The position to lead the Archives and Records Management team is limited until 31 December 2020 and may be extended, subject to individual performance and organisational needs.

For additional information on these specific vacancies, you can speak to the recruiting manager, Laura Rodewald, on +49 (0)69 1344 5708 between 12:00 and 13:00 on Friday, 7 September 2018.

The recruitment process for this position may include an online interview via WebEx at the pre-selection stage and – if you are invited to participate further in the selection procedure – an on-site written exercise, a presentation and interviews.

Application and selection process

For further information on how to join us, read more.