Thursday, February 11, 2010

Operational Support Specialist. European Central Bank. Open until the 4th March 2010

Operational Support Specialist

Ref ECB/EXP/005/10
Business Area Secretariat & Language Services
Directorate / Division Archives, Library and Records Division


The Archives and Records Management Section (ARMS) of the European Central Bank’s Directorate General Secretariat and Language Services is seeking applications for the position of Operational Support Specialist for the DARWIN Competency Service Team (CST – 6 members). ARMS is responsible for:

Developing, implementing and maintaining the policies and procedures for archiving and document and records management;
Providing electronic document and records management services;
Coordinating the selection of systems and tools for document and records management, and providing related functional training, maintenance and support;
Supporting the introduction and further development of Enterprise Content Management (ECM), including collaboration tools for the ECB, the Eurosystem and the European System of Central Banks (ESCB);
Managing the ECB’s central archives.
The successful candidate will contribute to the operations and the improvements of the DARWIN system which is currently being used by 2,000 users at the ECB and 6,000 users in the NCBs. DARWIN (Documents And Records Web-based Information Network – name of the application), which is based on the standard software package Open Text Livelink, aims to:

Provide ECB business areas and ESCB committees with tools that enable them to efficiently manage the increasing number of documents and enhance the efficient use of knowledge by facilitating the sharing of documents and the collaborative work;
Facilitate the implementation of document and records management policy;
Enable compliance with the legal framework within which the ECB operates.
The holder of this position will be entrusted with the following main tasks:

Analysis, design, implementation, testing and delivery of business change requests from business areas, projects or ESCB committees/collaboration groups.
Participation in the collection, evaluation and prioritisation of functional improvements.
Resolution of functional questions/problems.
Provision of assistance to ECB Key Users (incl. Committee secretaries), NCB Key Contact Persons and Licence Monitors.
Provision of functional support to Records Management Specialists and Archivists.
Day to day encouragement and support of user communities.
Maintenance of the DARWIN key user tool kit and knowledge database for Service Desk.
Monitoring and reporting on application support activities.

Qualifications and experience

The successful candidate must have the following knowledge and competencies:

Bachelor university degree in business or IT, or a proven ability to perform the tasks required by the position .
Experience with Enterprise Content Management systems, preferably as a power user.
Experience of document and records management would be an advantage.
Sound understanding and experience of DARWIN would be a strong asset.
Practical experience in supporting the management of systems including release management and testing.
Working knowledge of standard office applications (Word, Excel, PowerPoint).
Good command of English with proven drafting ability.
A working knowledge of at least one other official language of the EU.

Behaviour Competencies

The successful candidate will have the following behavioural competencies:

Information orientation

Analyses complex data sets from diverse sources.
Simplifies complex processes resulting in increased speed and/or quality of output.

Uses simple/clear words/pictures to communicate information.
Ensures timely and responsive actions to serve clients.
Shares information and supports team members in the attainment of common goals.

Adapts to changing plans and circumstances with ease.
Shows commitment towards achieving organisational goals.
Can be counted on to hold things together during tough times.
Takes initiative to improve policies, process, products and decisions.

Duration of contract / Closing date

Short-term contract until 31 December 2011.

Closing date for applications: 4 March 2010

Further information

Applications are to be made in English and submitted using our online application form. An “Applicants' Guide” can be downloaded from the “FAQs & Help” page.

The recruitment process may include a pre-screening exercise, a telephone interview, a written exercise and a panel interview.

Further information on the ECB’s Conditions of Employment can be found at

The assignment will be offered on the basis of a temporary secondment from the applicant’s current employer for the period specified. Applicants are encouraged to discuss their interest in being seconded to the ECB with their line management prior to submitting an application.

The applicant’s current employer should be the national central bank of an EU Member State or a European or international institution (e.g. EBRD, IMF or BIS).

Applicants must be nationals of an EU Member State.

Position band: E/F

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