Monday, May 5, 2014

Information Management Officer (Chief of Information and Customer Support Unit). UN Secretariat, DM, New York. Open until 3 June 2014

Information Management Officer (Chief of Information and Customer Support Unit), P-4
Office of Central Support Services
4 April 2014-3 June 2014

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Special Notice
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
Org. Setting and Reporting
This post is located in the Information and Customer Support Unit, Administrative, Finance and Personnel Section (AFPS), Facilities Management Services (FMS), Facilities and Commercial Services Division (FCSD), Office of Central Support Services, Department of Management. The incumbent reports to the Chief of FMS and directly reports to the Chief of AFPS, FMS.
Under the overall supervision of the Chief of AFPS and within delegated authority, the Information Management Officer will be responsible for the following duties:

• Contributes to the formulation of FMS strategic direction in terms of information and communication management, information technologies and customer service.
• Formulates policies, objectives, procedures and guidelines affecting the development and maintenance of facilities management records and delivery of information, customer and system management services.
• Supervises the Information and Customer Support Unit; carries out managerial responsibilities at the unit level relating to compliance with administrative requirements, programme planning, policy and procedure recommendations, budgeting, human resources and facilities management rules and regulations.
• Conducts research, assesses and makes recommendations on the applicability of information technology to facilities management records and archives as well as use of information systems, particularly in the areas of document management, space planning and utilization, property management, building management and enterprise sustainability analysis and reporting.
• Develop policies, guidelines and procedures in keeping with technological developments, e.g., strategy for long-term preservation and retrievability of electronic records.
• Recommends and implements solutions for the management of facilities related records based on needs, business process, workflow, technical architecture and information resources analysis; makes recommendations relating to information management practices, improvement and implementation strategies, resource requirements, file plans, retention schedules and procedures for transferring records; organizes and maintains UN records; preserves and disposes, identifies and protects vital records.
• Evaluates and pilots emerging technologies (including software applications and associated hardware) to develop strategies for integrating records created in diverse systems; ensures facilities management records and requirements are integrated into enterprise systems, migration strategies are sound and facilities related applications are adequately interfaced with such systems.
• Serve as the focal point for Umoja activities, particularly in support of data collection, validation, migration, maintenance and continued integrity.
• Evaluates applications and cost-effectiveness of services in relation to technology options and prepares data and recommendations for decision-making.
• Provides technical services by evaluating hardware and software requirements, recommends purchases, tracks requisitions and monitors expenditures; oversees installation of hardware and applications in coordination with OICT; maintain all systems supporting the management and provision of facilities services at UNHQ; ensures that technical problems are resolved expeditiously; and oversees the implementation of electronic recordkeeping systems.
• Ensures the preservation of information assets with continuing value by appraising records according to their administrative, legal, financial and/or historical value, develops and implements appropriate retention schedules with records-originating offices, and monitors compliance with the requirement to transfer inactive records to Headquarters.
• Develops and implements policies and guidelines relating to the preservation of and access to digital archives by establishing metadata requirements; retains schedules for incorporation into electronic recordkeeping systems; transfers, maintains security protocols; and selects standards for digitisation of finding aids and records and their electronic dissemination.
• Manages information security by enforcing security-classification restrictions; facilitates declassification reviews by liaising with records-originating offices; and ensures the physical security and safety of the Organization’s records.
• Represents the Section, as required, in departmental offices and at working groups, task forces and other fora.
• Participates in the planning and organizing of training on information management
• Evaluates the performance of vendors and certifies invoices, as necessary.
• Performs other duties as assigned.
Professionalism: Knowledge of information management, archival, record keeping and record disposition. Knowledge of system design and electronic data maintenance, including appraisal, conservation and migration management. Ability to conduct research and provide recommendations on information management trends. Ability to demonstrate conceptual, analytical and evaluative skills and conduct independent research and analysis, identifying and assessing issues, formulating options and making conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Performance Management: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.
Advanced university degree (Master’s degree or equivalent) in information science, information systems, computer engineering, archival or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
A minimum of seven years of progressively responsible experience in information management or related area is required. Experience in data management, network solutions, application implementation, development of IT solutions, modern archives management, record keeping, library, or related area is desirable.
English and French are the working languages of the United Nations Secretariat. For this post, fluency in English (both oral and written) is required. Knowledge of another United Nations official language is an advantage.
Assessment Method
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.
No Fee

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